MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Elspeth didnt select

    Playing a Brawl match. Opponent house out Pridemate (3 mana) & Vorinclex (7 mana). I played Elspeth and no option was given to select just moved to the attack phase.

    6 votes

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  2. Charming Prince resolving

    Charming prince is returning a creature in end step in the same turn that Charming prince was put in battleground and exiled the creature, but he may resolve it in the next end step.

    2 votes

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  3. Proposed Rule Change: Fettered Cards

    Once again, there appear to be more bans coming for Magic, which is fine given the current rules, but I think it will be a persistent problem until the rules of Magic allow for a more dynamic form of banning, i.e., players should be able to prevent the use of certain cards during matches.

    My current term for this is "fettering" and the way I envision it, each player would have a fettered list of five cards (in Standard, a larger list in older formats) that if either player has them in their deck, changes those cards into fettered cards.…

    1 vote

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  4. Rope design that doesn't allow for purposeful stalling

    Please change the design of the rope to not allow for a player to run out the rope every step of every turn to purposefully stall the game. This shouldn't be hard.

    2 votes

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  5. Couldn't discard, forced timeouts, lost game.

    I was supposed to discard more cards than I had in hand. I selected them all, but couldn't click the button.

    How did this happen? I had [[Underrealm Lich]] and played [[Hydroid Krasis]] with X=19. This emptied my library, but [[Gaea's Blessing]] replenished it. But because the library was empty midway, I couldn't draw the full 10 cards (half X), but got less. Though, the game apparently assumed I had drawn 10 cards and wanted me to discard accordingly.

    1 vote

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  6. tibalt's trickery is glitched.

    if tibalt trickery mills three cards on turn two, the card revealed is ALWAYS ANOTHER COPY OF TIBALTS TRICKERY.

    ive mulled and scooped until i had multiple copies of tibalts trickery in my opening hand and able to turn 2 combo and whether i had no copies in my hand, or two others, the card revealed is tibalt trickery Every. Single. Time.

    jesus wizards, fix your ******* random number generator.

    2 votes

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  7. Purchased card doesn't show as owned

    I just purchased Jace, Mirror Mage from the Daily Deals, and it is not showing up as owned in my collection

    2 votes

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  8. Missed extra combats with Moraug landfall ability

    Lost a game because i had only one attack phase after a successful moraug trigger

    3 votes

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  9. Etrata, the Silencer doesn't give me priority after choosing legal targets for her exile ability

    Steps to reproduce the bug:
    1. Attack with Etrata, the Silencer (Opponent must have legal targets for Etrata's exile ability)
    2. Deal combat damage with Etrata

    Description:
    I play Etrata in Historic. After dealing damage to the opponent with Etrata her "Exile a creature" ability triggers and I have to choose a target. After choosing a legal target Etrata's ability resolves without giving me priority again. According to the rules I should be able to play instants (Siren's Ruse, Teferi's Time Twist, Essence Flux) after choosing a target and before the ability resolves, flickering Etrata and exiling the target creature…

    5 votes

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  10. Story mode

    I just started into Arena a few days ago and loving it. I don't have a lot of gameplay, but one suggestion would be to have story mode. Kinda like the Homelands comic. Like character backstory for first 5 levels. The next 5 levels will be progression to setting up homeland and deck, then the next 5 is journey to the outer worlds and the last 5 is going up against the boss and try to save Dominaria from Xenegos.

    Sounds like a fun RPG game too :)

    5 votes

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  11. Add "Low Graphics" setting to MTGA Mobile

    My brother and I have decent mid-tier Androids capable of running MTGA's beta client, but the game constantly lags and freezes during play and even deckbuilding.

    It would be extremely helpful to those with weaker phones if there could be added a graphics quality variance option similar to that used in other games, which would allow the user to disable things like extra particles, animations, and models that slow the game down.

    Pets and flashy animations and whatnot are great on my PC, but I'd rather have the option of a visually simple game of Magic that runs perfectly than…

    8 votes

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  12. Arena Mobile Space Issues

    I have been facing issues with the spacing of the cards in MTG Arena Mobile. I am playing on a Samsung Galaxy S10.

    As shown in the pictures attached, my Saga is much smaller than the other cards, making it difficult to see and interact with (the lore counter is virtually illegible).

    Furthermore, the cards don't actually scale or shift around, as they do on Desktop Arena, when many tokens and creatures are played, which results in cards 'overlapping' at the edge of the screen, and my Planeswalker was effectively pushed out of the screen, making me unable to interact…

    2 votes

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  13. PC text in Android version

    One of the reminders/suggestions that appear before a match references the "spacebar" on the Android version of the game.

    1 vote

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  14. Arena is stuck on "Retrieving asset manifest" on Mac

    After yesterday's system maintenance, I cannot get any of my mac machines to get beyond the "Retrieving asset manifest" screen on Arena. I have tried deleting and re-installing Arena with the same result.

    I don't know of any workaround, I'd be happy to try a workaround to get this working.

    Thanks in advance.

    4 votes

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  15. Bug report Kardur's Vicious Return

    I had Kardur's Vicious Return in play and when it got to the 3rd portion of the saga, I was not given a choice of creatures to target in my graveyard.

    The selection was made for me, automatically.

    Also, the selection that was made for me happened to be the same creature card I discarded in step 2 of this saga.

    1 vote

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  16. Sarulf, realm eater triggering ability when a creature isn't destroyed

    This just happened to me in a premier draft:

    Opponents has Sarulf, realm eater in play and plays poison the cup on one of my creatures.

    I play snakeskin veil in response.

    My creature gets the +1+1 and survives, but his sarulf gets a +1+1 too

    5 votes

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  17. Reduce mobile graphics

    Please give an option to reduce mobile graphics. Or automatically reduce graphics once a large number of cards and tokens are present on the field. I just had to concede a game because the client froze on my phone once I had 30+ permanents

    7 votes

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  18. Mobile: Issue with selecting cards in a stack

    I want to activate the ability of two of my creature cards in the same turn. However nothing I do will separate the cards from their stack to allow this. If you click the stack after activating the ability once it( the stacked cards) auto selects the top card and activated the ability for it (with no effect of course) again.

    This is happening in the color challenge

    4 votes

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  19. Customer Support

    Ladies and Gentleman,
    Friends of online and offline Trading Card Games,

    I wrote a few times to the „customer support“ because of bugs and technical problems. Every answer was nothing but a joke. No help, no offer to solve the problem. The best answer: „Glad to hear it didn‘t happend through and event you paid for because we can‘t change it.“
    The so called customer service is just a cheap joke.

    3 votes

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  20. DISABLE/TURN OFF ANIMATIONS !!!!!!

    Please allow us to turn off animations. I want to use an older computer to run MTG arena, but it cannot handle the excessive animations, even at the lowest graphic settings.

    There is probably some sort of marketing or focus group reason that exists to force players to see animations, because Hasbro thinks that it will foster interest. Or, perhaps employees such as animators are hesitant to allow this due to fears of becoming redundant and losing their jobs. However, this puts hardship upon the users and create a nuisance, please reconsider your course of action.

    5 votes

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