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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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23298 results found

  1. A bug during my draft

    during my draft, one island can't be activated for mana.. so sad for my curve ! and i loose the game...
    the photo was taken late in the game, the bug appear in the turn 4 i guess...
    thank for your return

    2 votes

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    0 comments  ·  Events  ·  Admin →
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  2. crashing on mac brother's war

    Arena client on mac crashes every time after 'Loading initial scene' text since the Brother's War update

    4 votes

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  3. Tutorial Duel Bug - unable to play cards

    At undetermined moments while playing the tutorial duels I suddenly become unable to play a card. The sound effects that would normally play when when tapping or swiping on the touch screen persist, though nothing on screen will actually happen, making it impossible to continue playing. This does not appear to affect anything else other than the bottom-center of the screen, where my hand is located.

    108 votes

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    58 comments  ·  Gameplay  ·  Admin →
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  4. ipad overheat

    Since the release of BRO, my ipad air 5 (bought in september 2022) is overheating and having the battery drain very quickly. I think there may be a processing problem with the client

    500 votes

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  5. Overheating and Battery Draining BRO Update

    With the Brother’s War update my phone (iPhone 13 Pro Max) and computer (2022 Microsoft Surface Laptop 4) get very hot when playing for any more than 10 minutes. Battery drainage is also significant.

    26 votes

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  6. Vesuvian Duplimacy + aether channeler = Splitsecond bug - you are not allowed to play counter spells on the the duplicate ability

    If you use the effect of Vesuvian Duplimacy on aether channeler, you activate automaticly the Splitsecond bug: You are not allowed to play counter spells on the abilitys after duplicate. Log attached:
    aether channeler wanted to give my creature back to my hand, i wanted to counter with 1 of 3 hexproof spells, but splitsecond didn't allow me to cast any spells and send creature back to my hand. And not just one time, each round - I had enough mana and all, but I wasn't allowed to react at all.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  7. Consistent crash after BRO update

    Game crashing on finding match after BRO update, crashes again upon trying to re-enter. Keeps crashing until match is over. Noticed high memory usage and app not responding during initial crash. Windows 10.

    6 votes

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  8. Everything is crashing in m1 mac

    So this is a big stupid but after the brothers war update heres what happens:

    1- the game crashes constantly when looking for a match.
    2- even if it finds a match i am locked and i cant put cards down, somehow i managed to put a land down but it didnt allow me to play the cards even though i had mana for it.
    3- the game just lost connection, i logged in my phone to finish the match and the match was forfeit and i lost a draft game.

    This is just unacceptable i lost a match due…

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  9. BRO mastery pass no extra levels

    In the past, when I pre-ordered the bundles, and I got the mastery pass, it would award 10 levels right away. This time for Brothers War, I didn't get those levels. Did they change that portion of the mastery pass?

    1 vote

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  10. Can't start Arena

    Can't get to the main screen.

    [235] [UnityCrossThreadLogger]Loading SqlLocalizationManager from file: C:/Program Files/Wizards of the Coast/MTGA/MTGAData\Downloads\Raw\RawClientLocalizationd4e9e287cea68e3858b73dc39fbbc0f0.mtga {}
    [257] SqliteException: SQLite Error 26: 'file is not a database'.
    Microsoft.Data.Sqlite.SqliteException.ThrowExceptionForRC (System.Int32 rc, SQLitePCL.sqlite3 db) (at <20745a689b9c466184d9e839084db292>:0)
    Microsoft.Data.Sqlite.SqliteCommand+<PrepareAndEnumerateStatements>d
    64.MoveNext () (at <20745a689b9c466184d9e839084db292>:0)
    Microsoft.Data.Sqlite.SqliteCommand.Prepare () (at <20745a689b9c466184d9e839084db292>:0)
    Wotc.Mtga.Extensions.SqlHelperExtensions.CheckedPrepare (Microsoft.Data.Sqlite.SqliteCommand command, Wizards.Mtga.IBILogger biLogger) (at <72b6b0fc913146eb986fff1abbc87789>:0)
    Wotc.Mtga.Cards.ArtCrops.SqlArtCropProvider..ctor (System.String dbPath, Wizards.Mtga.IBILogger biLogger, Wotc.Mtga.Loc.CachingPatterns.ICachingPattern2[TKey,TValue] formatsCache, Wotc.Mtga.Loc.CachingPatterns.ICachingPattern2[TKey,TValue] cropsCache) (at <72b6b0fc913146eb986fff1abbc87789>:0)
    Wotc.Mtga.Cards.ArtCrops.ArtCropDatabaseUtils.LoadProviderFromSql (Wizards.Mtga.IBILogger biLogger) (at <72b6b0fc913146eb986fff1abbc87789>:0)
    Wotc.Mtga.Cards.ArtCrops.ArtCropDatabaseUtils.LoadBestProvider (Wizards.Mtga.IBILogger biLogger) (at <72b6b0fc913146eb986fff1abbc87789>:0)
    Core.Shared.Code.ServiceFactories.CardMaterialBuilderFactory.Create () (at <72b6b0fc913146eb986fff1abbc87789>:0)
    Wizards.Mtga.Pantry.getT (at <72b6b0fc913146eb986fff1abbc87789>:0)
    Wizards.Mtga.Pantry.Get[T] (Wizards.Mtga.Pantry+Scope scope) (at <72b6b0fc913146eb986fff1abbc87789>:0)
    Core.Shared.Code.ServiceFactories.CardViewBuilderFactory.Create () (at <72b6b0fc913146eb986fff1abbc87789>:0)
    Wizards.Mtga.Pantry.getT (at <72b6b0fc913146eb986fff1abbc87789>:0)
    Wizards.Mtga.Pantry.Get[T] (Wizards.Mtga.Pantry+Scope scope)

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  11. Touch the spirit realm + Kami of Transmutation

    Bug in which if Touch the Spirit Real can exile itself due to being an artifact (with Kami of Transmutation for example), then it will not return to the battlefield.

    3 votes

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  12. display

    I have a display bug and can't see the names and stats of the cards, or the numbers on the daily quests. It is impossible to play without it... I've tried to change the languages as it was a translation problem but it doesn't have any effect.

    2 votes

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  13. Boulderbranch lifegain bug with multiverse

    BUG

    [Boulderbranch Golem] not gaining life when cast with [One with the Multiverse] 0 mana value alternate casting cost

    1 vote

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  14. Draft-cards not on my collection after premier-draft "brother's war"

    None of my Cards from "brother's war" premium-draft show up in my collection, and the deck I saved is nowhere. I hope I didn't waste my draft-token..

    2 votes

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  15. Labels are not displayed

    With the "War of the Brothers" update, card names, types, and power/stamina counters are no longer displayed. Neither does the player's life counter.
    Version 2022.21.0.4376.968255

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Unfinity Lands bugged.

    The unfinity basic lands are bugged, in game they have an ugly red border on the bottom of the zoomed in land art. It's quite horrible. This bug does not seem to occur with any enemy unfinity lands or with lands viewed in the deck builder - they have the black bottom as normal.

    Don't know how to reproduce.
    On PC, Windows 10.

    3 votes

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  17. Unable to float mana and respond to Ugin, the spirit Dragon.

    Opponent cast Ugin, the Spirit Dragon.
    My opponent was allowed to -2 Ugin to wipe my board and the game DID NOT pause to allow me to float mana from Llanowar Elves.
    My creature did not have summoning sickness, priority was skipped and I was not allowed to float the mana.
    This cost me the game as it was the 4th mana I needed to cast Collected Company.
    I'm playing on Windows 11 and this was during a 1v1 Explorer game.

    1 vote

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  18. Levitating Statue not getting counters

    I'm playing the card Levitating Statue in my current draft, but it doesn't get counters when I play non creature spells.

    1 vote

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  19. Card not added to pool

    I played Dominaria traditional draft (Nov150 of 2022) and my first pick rare (P1P1) was not added to the pool and time count for (P2P1) the timer lasted less than 10 seconds, which did not allow the cards to be evaluated. Both of erros hindered the building of my deck.

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  20. freeze at currently waiting screen

    The app always stuck at currently waiting screen when start match. This never happened before BRO update.
    device: iPhone12mini
    system: iOS16.1.1

    5 votes

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