MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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24060 results found
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Matchmarking completely down, force us to lose gold, exp and cards from the daily quests, that are gonna expire soon
give us our missed rewards back when you solve the issue please
1 vote -
System issues on evening (GMT) of 07/12/2022 caused buggy draft and game loss
System issues on evening (GMT) of 07/12/2022 caused buggy draft and game loss
System issues this evening caused a buggy draft and then bugs in gameplay leading to losses. Please refund me my 1,500 gems for cost of traditional BRO draft.1 vote -
bug
He perdido una partida de draft porque se ha congelado la pantalla en el anterior draft. He perdido en inferioridad de posibilidades, me parece injusto
1 vote -
Unholy indenture bug
I don’t know about other formats, but in historic brawl, when you place this enchantment on an opponents creature it puts it under the control of the person who owns the enchantment, not the person who owns the creature. An opponent had put this on my creature with a sacrifice ability, and when I sacrificed it, it went under my opponents control and I lost the game. Please fix this bug!
1 vote -
0 votes
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Ithilid Harvester
Ithilid Harvester doesn't transform some non token tapped cards. Tried twice in same for 3 creatures.
2 votes -
Can't join any new games
Joining new games does not appear to work.
Either the game:
1. Keeps searching for a new player indefinitely
2. If a player is found it just idles on "waiting for opponent".This error just started occuring out of the blue.
3 votes -
Bug: Event does not count win
I started a standard event, won the first game.
IS: event shows 0 wins 0 loss
SHOULD: event shoes 1 winVersion: 2022.21.10.4390.972292
I added the log from options -> report a bug -> capture log
2 votes -
Draft The Brothers War
I had two problems in sequence in a DRAFT Brothers War.
My game just stopped (screen freezed) to work losing the game. And i couldnt access a draft anymore and i got stucked waiting for a opponent.3 votes -
Match Not Timing Out
Windows 10
Client Version 2022.21.10.4390.972292In a match; opponent declared an attacker, the client has not yet prompted me to declare blockers, and it's been stuck in this state for several minutes. The timeout feature has not engaged for either of us. There is an activated ability on shadowspear (attached to the attacking creature) which may be prompting the opponent.
Checking task manager, the application does seem to be heavily utilizing system resources, but this is normal and the application is responding. Right-clicking on cards displays their information promptly, further suggesting the application is not frozen or in a GreErrror…
2 votes -
daily challenges stopped tracking.
Daily challenges gave stopped tracking for me.
4 votes -
Quick Draft not recognizing win
Played first game of quick draft. Won it. Quick draft page says 0 wins 0 losses. Did not see a screen indicating XP/gold earned for a game won. 99% sure that my limited rank did not change. Please see log attached (the last game I played in this log was the game in question. Played it just after 2 pm EST today). Thank you.
3 votes -
Can't find match
Game crashed earlier in a match, and now it won't connect me to any new ones. Something is going on with today's update, I feel.
2 votes -
connectivity
Hi,
I have good internet but the game suddenly lost connectivity. I was waiting more than a minute to find another player to play a draft match, but it was taking that long that I restarted the game. When I finally got back in, I had an extra game lost on the draft which I even didn't enter. Could it be possible remove that lost from the draft?
Kind regards,
Kvaathe.1 vote -
arena not logging games
arena was not logging my wins from games today or giving me any progress on my daily. Also this new system of bug reporting is bad, let me report in the old system you already had.
1 vote -
Game is stuck
Opponent never finished their turn, timer never even started to run out. No way to progress through this game. This has happened to me multiple times before, including in ranked games.
5 votes -
Stuck waiting
Three games in a row, on a very strong internet connection with no client crashes or lockups the other user has hung with a blue hourglass. It gets to the end of the timer and waits, the other player user is not forced lose, and I am stuck waiting, for MINUTES!!! This is unplayable. I'm doing nothing wrong, but I can't play the game in it's current state. As of now I've waited 3 minutes for nothing. Fix this ASAP or you will lose all of your players.
6 votes -
Game froze twice during Quick Draft games
Game froze during draft game, forcing me to close it eventually. coming back in, I had one more loss (pretty early in the game). Going in to the next game, the same thing happend again after few turns. Very frustrating as it ended my entire draft very quickly.
3 votes -
Latest update has bug while playing causing no further game progress
While playing the hourglass timer won’t show but the emote and pets work. Game mechanics work. But will not go to next card phase. Thus wasting your time especially if it’s ranked and you lose rank because the issue. It’s happened 2 out of 5 games already. Fix it please
1 vote -
Opponent is stalling in draft and the timeout counter won't start.
Opponent is stalling and the timeout counter won't start so I'm basically stuck in the game until either I concede or leave. Considering I paid good money for this draft, it's not fair that I get punished because of bad code.
3 votes
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