MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Unable to purchase Gems - We've gotten totally lost...

    This is a defect. Steps to repro:

    1. Open application
    2. Log in
    3. Navigate to the Store
    4. Select any item to purchase

    Actual Result:

    The system displays the message: "Waiting for Server..." then an error appears indicating that "We've totally lost...". In the log file I found the following entry associated with this problem:

    [19249] [ZFBrowser] Error fetching html: {"error":"ERRUNKNOWN","url":"https://secure.xsolla.com/paystation3/?accesstoken=REDACTED

    I'm not able to even reach the store page provided by Xsolla

    Expected Result:

    The use is able to reach the Store page and to purchase item(s)

    System info:

    Windows 10 64 bit
    Time: GMT+1 07:39

    7 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

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  2. The worst experience in the game: Tibalt's Trickery

    Please ban me for the languages I use since I will be no longer using the account. Tibalt's Trickery is the worst card, made me completely miserable every ******* time the opponents hit the **** cards they aren't suppose to cast until late in the game, which happened ... you guessed it, 10 out of 10! Or 5 out of 5, whatever. You can check my battle log that I'm not joking.

    I quit Magic forever so please congrats yourselves what a great job you have done, thanks again.

    9 votes

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Valkmira Protector's shield doesn't affect Dogged Pursuit

    As the title says, I had a Valkmira Protector's shield and my opponent had dogged pursuit on the field, however it wasn't preventing damage from Dogged Pursuit.

    5 votes

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  4. Did not recieve wild cards from redently banned cards.

    I opened up mtg arena today and was notified that Uro and Omnath had been banned. I had 3 copies of Uro and received no wild cards. I dont know if this is the correct place to report this but if someone can let me know. i usually dont report things like this.

    3 votes

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    1 comment  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Permanent Option for Beskir

    Instead of clicking on Beskir's jar every game to change his look, can we just permanently select which form we like the most, like the elemental pets?

    2 votes

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  6. hire all new programmers that arent clueless , for example...

    this is just one out of 1000 scenerios where clearly the programmers are incompetant..
    casted granted.. it cant even show you all 15 cards, so i find a card finally but time is running out on the stupid worthless timer, so the card comes into my hand on the FAR RIGHT, which is where the game is programmed to DISCARD you! so ive got 8 cards so i have but a second or two to discard, so i click a card but it still wants me to click SUBMIT! but theres no time to click submit but the card is…

    1 vote

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    0 comments  ·  Product Suggestion  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Improve customer confidence in MTG, and implement product redemption keys into real-life physical products.

    I sent this via email, but got seemingly auto-replied to by a routine copy-and-paste message telling me to come to the forums... Corporate run arounds, what-have-you, so I'm doing just that, lol. Anyway, I'm going to just get the rough stuff out of the way:
    This game's model makes me uncomfortable to invest in.

    Now, some background: I've spent thousands of dollars a year on the Pokemon TCG for about 20 years now (I'm 28), but I'm looking to get away from the game and replace it with something more intricate and challenging... And I've been looking at MTG, as…

    2 votes

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  8. Social justice woman avatar with shaved head and beard ?????

    I was going to purchase a mastery pass for the first time, as I started late in the Zendikar season and like the game. However, today I was greeted with a non-binary social justice woman, sporting a beard and shaved head.

    There is no way that I will pollute my account with that. You have gone off the deep end, and are attempting to pander to a market which does not exist, with utterly disgusting identity politics. The avatar looks similar to someone who randomly ****** punched me on public transit, in our new lawless society. I play the game…

    1 vote

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    0 comments  ·  Product Suggestion  ·  Flag idea as inappropriate…  ·  Admin →

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  9. MTGA is trash, WoTC is greedy

    For all the money WoTC makes every year you would think they'd offer a better quality service than this MTGA bullsshhiitt. Just about every aspect of the software is awful. I've also noticed that the bullshiitt "unity crash handler" they run along with the main software causes more hangups and crashes than it helps, it also eats up an unbelievable amount of memory for all it functions as. You can run the game without unity crash handler with absolutely no problems at all. Also, with the advent of this game on mobile devices I see a lot of lawsuits on…

    3 votes

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  10. Wildcards from packs not adding to wildcard total

    When opening some packs after a few games of draft today, one of my rare slots in a pack was a rare wildcard.
    After checking my wildcard totals though, it didn't seem like it was added to my total wildcards.
    I wasn't 100% sure that I hadn't just remembered my wildcard amounts incorrectly so I kept opening packs with a bit more vigilance.
    Sure enough, I opened an uncommon wildcard and another rare wildcard, which were definitely not added to my totals (I took note of my wildcard totals after the first incident and they did not change upon cracking…

    6 votes

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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  11. weekly wins

    The weekly wins are just 15 like the daily wins ... it doesn't make sense win 15 games, that you can easily do it in just 1 day playing. It would be better there were more than 15, Even because after those it's impossible level up in the pass. You don't get any others exp points from nowhere.

    1 vote

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  12. Bug report

    I played an Akroan war and I wasn't allowed to take control of my oponents creature. There was no reason why I shouldn't have been allowed to target it.

    I lost the match because of this.

    Sure would be nice if the money I spent on this game would go towards making it actually playable. There's an idea!

    And now I cant even post this bug report on your website. What are you guys spending all this money on if your sites aren't even usable?

    3 votes

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  13. Missing decks and missing cards collection

    While playing again mtga this year on mobile. I found out that lots of my cards in my collection were missing. Including decks that I built last 2018(my red deck with lots of rares and mythics) my esper deck, and my boros feather deck card inside have missing cards inside. You can also see my scrnshots that my other preconstructed decks also have missing cards inside.

    Hope to get a feedback from you guys

    29 votes

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    7 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Colossal Plow + Giant Ox Overkill

    Why can a player activate the artifact "Giant Plow" (crew 6) with his cheap "Giant Ox (P/T = 0/6), although the power is zero? Does toghness count too to the crew number?

    4 votes

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    3 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  15. ゴジラスタイル

    ゴジラスタイルの再販はされないのでしょうか?
    私は以前からMTGをプレイしていて、キングギドラのデッキを使用していました。今回Android版のリリースに合わせてMTGアリーナを友人を誘って始めました。今後スマートフォン版のリリースと共にゴジラスタイルが再販されれば幸いです。ゴジラそしてMTGのファンとして提案させて頂きます。

    2 votes

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  16. More Friendly AND Competitive Game Modes

    1) Two-Headed Giant

    2) FNM/Event style modes, available for friendly battles

    3) Historic Brawl

    4) Ranked Brawl

    5) In Friendly Brawl matches, and all game types, allow for best of 3.

    10 votes

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  17. Block Users in Play

    I'd like to be able to block certain players in Play Mode. I understand that in Ranked Mode you should be aligned with anyone ever. It is a purposefully competitive game mode. But I view Play Mode as a casual gameplay mode / mode used to help refine new deck builds. There are a few players I've come across in Play who have incredibly aggressive and refined decks. Great for them but Play feels like an inappropriate place to play those competitive decks. It completely sours the gameplay experience for me and makes me put the game down for days…

    3 votes

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  18. played a land at the last second before my turn ended, then next turn cannot use that land.

    i played a mountain at the end of my turn and then next turn i couldn't play my R cmc spell. next turn i played a plains and i couldn't play the RW cmc spell. the land wouldn't tap.

    2 votes

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  19. Game locked! Please refund Draft coins!

    Cast Draugr Thought-Thief but couldn't select either player so game timed out and I lost.. Great would have won otherwise

    1 vote

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  20. see screenshot.. this is pretty typical for the disgusting lack of attention to detail of the programmers ..lazy programing is all it is

    um, most of the time trample creatures have a red aura that flickers, and at the very least it should be showing up as a symbol.. the fact that the card says ... does not tell me AANYtHING! um theres plenty of room in the upper left to put the numbers and more symbols etc.. putting just some of the symbols is not ok, if you dont want to put all the ability symbols then just DONT USE SYMBOLS at all and that way ill be forced to always read the card instead of relying on the stupid dam symbols..…

    1 vote

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