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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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16614 results found

  1. bronze tier 0

    saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?

    974 votes

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    480 comments  ·  User Interface  ·  Admin →
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  2. HAND SMOOTHING

    i AM SO TIRED OF YOUHAND SMOOTHING GARBAGE. i DON'T WANT IT AND WOULD LIKE TO NOT HAVE TO USE IT. IT IS TOTAL GARBAGE AND DOES NOT WORK. LAST SEVERAL GAMES I HAVE HAD TO MULLIGAN BECAUSE OF WHAT HAND SMOOTHIG IS SUPPOSED TO PREVENT. ONCE CAN UNDERSTAND BUT I HAVE A REAL VERSION OF MY DECK AND IT NEVER BEHAVES THE SAME WAY AS ON HERE. I FEEL IT IS WRONG THAT YOU FORCE US TO USE AN ALGORITHIM YOU BUILT FOR BEGINNERS, I AM NOT A BEGINNER AND I HATE CHEATING. GIVE ME THE OPTION TO USE…

    6 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  3. Color challenge Bug

    By looking for opponent, it can wait until 1h and it doesnt find any. Also is impossible to jump the Color Challenge

    6 votes

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    0 comments  ·  Events  ·  Admin →
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  4. ICR not duplicate protected - received 5th copy

    I recieved a 5th copy of Goldspan Dragon as an ICR instead of gems. I already had 4 copies...

    27 votes

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    17 comments  ·  Deck Building / Collection  ·  Admin →
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  5. Mastery Pass Mythic ICR Level 80

    I did not receive the Mythic ICR at Level 80 or the Uncommon or better ICR at 80+

    30 votes

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    9 comments  ·  Deck Building / Collection  ·  Admin →
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  6. Did not receive daily quest reward of 750 gold

    1. Played Historic Brawl after which I should have completed my daily quest. Instead got the "waiting for server" screen.
    2. PC Windows 10
    3. After restarting the game, my gold collection was not updated even though before restarting, I got 750 gold.
    4. The 750 gold from the daily quest, namely "Kill 25 of your opponent's creatures", should have been added to my gold collection after completing the quest.
    14 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  7. Cannot login

    Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.

    110 votes

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    26 comments  ·  User Interface  ·  Admin →
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  8. Infinite login loop: I log in and the application start loading (gathering local files) to just send me back to the login screen

    I'm in an infinite loop, I just login the application starts loading (gathering local files) and I'm again at the login screen.

    If you have the same issue, create a new "post" and vote up all the other posts with the login issue!

    It is simply ridiculous that on the "Server Status" page is everything "green"!

    58 votes

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    18 comments  ·  User Interface  ·  Admin →
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  9. log in issue

    When logging in I get sent back to the login screen after "initializing localization database"

    41 votes

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    11 comments  ·  User Interface  ·  Admin →
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  10. Servers are down.

    The servers are down. Your official site says they are up. Right a script that has a dummy account log in every 5 minutes. When it fails to log in, have it ping someone to discover the problem. Alternatively, get servers that aren’t literal potatoes.

    15 votes

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    0 comments  ·  User Interface  ·  Admin →
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  11. Wizards needs a better support model

    For a game this big, Wizards should have a much more robust DevOps and support strategy. Many of us spend big dollars for a satisfying user experience and it seems like the level of sustainment is sub-par. It feels like they have a localized team, versus a "follow the sun" distributed model that can rapidly react and remediate issues.

    5 votes

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    0 comments  ·  Product Suggestion  ·  Admin →
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  12. Network Error

    Network Error on both Mac and IOS system dated 31 Aug 2021 from Canada. Gme start but when trying start a match of any kind an error appears, like Network error or unable to resign event. tried both with wifi and 4g, internet is working just fine

    31 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  13. Why server status (on page statuspage) is ok, when they don't work?

    Why do you need a server status page if it doesn't reflect the real state?

    7 votes

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    0 comments  ·  Product Suggestion  ·  Admin →
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  14. Cant log in mobile

    I cant log in. Tried reinstalling the game but its the same. How do i fix this?

    19 votes

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    4 comments  ·  User Interface  ·  Admin →
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  15. network error

    Since today, whenever I want to play I just receive a network error.

    This is really annoying. Fix this buggy game!

    51 votes

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    5 comments  ·  User Interface  ·  Admin →
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  16. Authentication failed/Attach failed/Unable to join/Lost connection

    As of today (31. August) I'm
    1. unable to log in most of the time (1.png)
    2. unable to join matches the rest of the time (2.png)
    3. occasionally waiting for server followed by lost connection (3.png+4.png)

    PC/Windows(64bit)

    17 votes

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    1 comment  ·  Product Suggestion  ·  Admin →
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  17. Gladiator

    Why not make Gladiator an official format? Why? Why, though? Just curious.

    5 votes

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    1 comment  ·  Product Suggestion  ·  Admin →
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  18. Authentication Failed

    So it happend again the Authentication failed again and again. I hope this time you will fix it for good.

    20 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  19. Didn’t receive mythic rare from mastery pass

    Never received the mythic rare for level 52 in mastery pass

    8 votes

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    0 comments  ·  Store  ·  Admin →
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  20. Reaching Mythic rank sets ranks to Beginner

    Steps to reproduce:
    -> Reach Mythic (was in Limited for me)

    Platform: PC

    Actual results I'm experiencing: my Limited and Constructed rank both show as Beginner Tier 0, both in and out of game. When I win a game, I get no update to my rank afterwards - only a "Victory" screen.

    Expected results: profile and in-game should display Mythic tier and rank; end of game screen should update numerical rank.

    Obviously this is really bad :D

    715 votes

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    361 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues