MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

--------------

If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.


  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,460 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4063 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. 2,350 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1242 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Permanent Historic Brawl

    Historic Brawl and other singleton based formats that have appeared on the Friday Night Magic events should be made a permanent play option, and there should be some ranking or competitive way to play these formats to help combat hastily conceded games. Historic brawl in particular would help provide another format beyond normal Historic to use non-Standard cards.

    2,188 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    563 comments  ·  Product Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  4. Shuffler algoritm

    Please do away with shuffler algorithms; just randomize it. I feel I need to build a deck to suit the algorithms which I don't want to.' The algo is completely obvious and often ridiculous. I think it would be great for MTG to just randomize it, because the shuffler seems to work best with copy paste unoriginal decks. So fix it. Now. Random is cheaper to for you guys. Fire some people, whatever.

    2,143 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2000 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. Lost draft because of game connection issue

    like in tittle, I lost draft game because connection issue and I'm can not re-enter the match...

    1,961 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    848 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update. Mouse cursor changes its shape, but screen remains dark. Logs mention:
    [1] Plugins: Failed to load 'C:/Program Files (x86)/Wizards of the Coast/MTGA/MTGA_Data/Plugins/AkSoundEngine.dll' with error 'Не найден указанный модуль.'
    (dll is in place)
    And after that infinite number of:
    [1] DllNotFoundException: AkSoundEngine
    AkEventCallbackInfo..ctor (System.IntPtr cPtr, System.Boolean cMemoryOwn) (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkCallbackManager..cctor () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    Rethrow as TypeInitializationException: The type initializer for 'AkCallbackManager' threw an exception.
    AkSoundEngineController.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkInitializer.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    [2] DllNotFoundException: AkSoundEngine

    Cut log attached.

    1,843 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    944 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. Cannot continue gameplay

    If I have a card I can play or action I can do, the orange button does not appear to let pass priority to go to the next step.

    923 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    451 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. win a game in play modality (not ranked)make limited rank get a downgrade

    win a game in play modality (not ranked)make limited rank get a downgrade

    838 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    342 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. 836 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    330 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. 820 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    514 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Glittering Frost Crashes the game

    While tryin to generate mana out of a land enchanted with Glittering Frost, the options for mana are only presented as "W//W", and the game inmediatly crashes, not letting you take any other actions. I'd like a refund for the event. I'll attach the pertinent log

    783 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    580 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  12. Serch function doesn't work properly for cards with Kanji name and ruby(syllabic characters)

    For example when we search "時を解す者、テフェリー"(Teferi, Time Raveler) at deck building in Japanese version, we couldn't find it with the card name.
    We have to input additional characters(ruby) to find the card with the current searching system.
    [時を解す者、テフェリー] is like that [時(とき)を解(ほぐ)す者(もの)"、"テフェリー].
    It's too difficult to search.

    We want to find out cards with card names themselves with Kanji and/or its card name pronunciation without Kanji.

    684 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  13. friends list missing

    Both the Friends List and Daily Challenges disappeared from the homepage.

    They were there when the update dropped but disappeared after claiming rewards from completing a few matches

    549 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    82 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. 520 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    172 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Cannot access store

    Every time I try to access the store, I get a black screen and it fails to load, crashing Arena. This has been attempted multiple times over the course of the last couple weeks. Thanks for your help!

    506 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    215 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Game win registered as loss

    I was playing a game in Theros quick draft and won (my opponent conceded at 8 life). When I returned to the home screen the win was registered as a loss and I was unable to continue my run. I am playing on Mac and have experienced connection issues since the update. Also, I was unable to play cards by clicking and dragging and was only able to play them by double clicking. The actual result I experienced was a game loss. The expected result is a win.

    430 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    40 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  17. "Maximum hand size is 0" / cards not drawn / no library / negative life totals

    • Now I am shown a message saying 'Your maximum hand size is 0, you will be forced to discard three cards at the end of this turn.' Luckily I was not forced to discard, but I was already getting tilted at this point. Also this leads onto...

    • The game didn't draw me any cards on my draw step. So on turn 2 as you can see in the screenshot, I only had 7 cards including the permanents on the board. On turn 3, I also didn't draw a card.

    425 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    331 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  18. Black Screen After Today's Update

    I did today's update this morning and now I cannot play the game. I tried booting it up 5 different times and it just keeps giving me a black screen with the music and the cursor, but that is it. Can you please tell me how to fix it?

    413 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    47 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Daily Quest Progression Frozen

    I'm completely full on Daily Quests, and although I've been performing the actions required to complete them, they are not progressing, so I am unable to complete any of them and earn their gold rewards.

    Not sure how big a deal this is, or how prevalent it is across the service, just something I noticed and thought I'd bring up. It would be unfortunate if I were no longer able to progress.

    383 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    218 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. game stuck in the start

    started first match of sealed throne of eldraine and got stuck with no card screen and nothing I could do.
    After I rerun the game, the match was regarded as a lost game.
    I want you to refund.
    Thank you.

    381 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    156 comments  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 1666 1667
  • Don't see your idea?

MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base