MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Hellrider

    If Hellrider doesn't attack the ability triggers, but doesn't deal damage.

    1 vote

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  2. Hellrider

    If Hellrider doesn't attack the ability triggers, but doesn't deal damage.

    1 vote

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  3. Dreamtail Heron

    This has happened to me more than once now, where my opponent is tapped out and mutating a Dreamtail Heron onto another creature which I wipe out via an instant before DH can resolve. DH should fizzle, as opponent doesn't have the mana necessary to pay the casting cost now that DH no longer has a valid target for mutation. Instead, DH comes into play at the lower mutation cost the opponent paid, when it should have gone to the graveyard as a fizzled spell due to insufficient mana to complete the spell at the full casting cost. Please fix…

    1 vote

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  4. Labyrinth of Skophos

    Support above is not RETURNING non tokens back to the battlefield.... fix your game.

    1 vote

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  5. Draft no jugado

    Inicie el draft rápido de Theros , el jueves a la tarde/noche, como no pude terminar de seleccionar las cartas, el viernes no pude entrar en todo el dia, me entere que el draft finalizo y yo había perdido mis monedas.

    Ojala que me puedan reembolsar las monedas.

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. Runed Halo failed to stop an attack from Niv Mizzet, Parun..

    Runed Halo failed to stop an attack from Niv Mizzet, Parun...

    No idea how it happened and I was watching. With multiple direct damage Niv attacks queued up the other player used Niv to damage his own Wee Dragonaut creature and in quick succession damage me with the some of the damage in the queue even though he shouldn't have been able to target me me at all with Niv due to being named on Runed Halo.

    1 vote

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  7. 1 vote

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  8. Witch's Cauldron on Dutiful Servant in response to Volley Veteran

    So my opponent casted Volley Veteran, he targeted my Dutiful Servant. I used Witch's cauldron in response and chose to sacrifice Dutiful Veteran. After submitting it as the target, I get prompted to choose a creature to sacrifice. In the end I let Volley Veteran resolve without sacrificing anything, but this interaction seems incorrect.

    1 vote

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  9. My MTG Arena Crashed and I have lost tempo and the game.

    My MTG Arena Crashed and I have lost tempo and so I have lost. This happened about three times today but twice while playing two different gem-paid draft events (Premium and Quick). I demand reimbursing those drafts, meaning I want You to add 1500 + 750 = 2250 in gems to my profile.

    1 vote

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. Prejudicado

    Hoje, dia 07/08/2020, estava jogando um evento de Temur Adventure contra um Mono Red e ao atacar com um "Esquivadora da Rua do Estanho" e ativou o efeito do "Ladrão dos Ricos", o problema é que o "Ladrão dos Ricos" estava no cemitério. Consequentemente revelou "Gigante Esmaga Ossos", sei que se o Ladrão estivesse em campo até reveleraria o topo, mas sem ele como iria revelar ? O problema é que isso resultou na perda da partida. Gostaria de algum tipo resposta, já que acabei não avançando a mais no evento e não ganhando as duas raras do evento.

    Att.…

    1 vote

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  11. touch screen

    I have a surface 5 and other PC.
    With surface 5 i use, to play, a touck screeen, but the game freeeze and i loose my match because of time.
    I play only draft, so one lose is very important

    I used other device whitout touch screen and the game work fine.

    Let me know

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  12. Predownloading the next update takes up maximum bandwidth and does not allow itself to connect to the server.

    The game never loads past Waiting for Server. The network monitor shows that MTGA is using the maximum bandwidth on my connection. It uses so much bandwidth that the game cannot connect to the server.

    It has been predownloading the next update for 2 days straight nonstop.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ожидание ответа от сервера....

    несколько дней не могу попасть в игру.
    постоянно висит экран "Ожидание ответа от сервера..."

    1 vote

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. cauldron familiar

    Opponent makiden played Cauldron Familiar on August 8th 2020, after the card was banned on August 3rd. Maybe the client has not been updated for all regions as of yet?

    1 vote

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  15. Opponent time and game draw

    Opponent appears to time out without triggering any hourglasses when he was losing in premier draft. When I restart the client I found out that the game drew. Usually when this happens restarting the client would pop me back into the match. Attaching both logs before and after restart

    1 vote

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  16. kinnan

    Kinnan cannot put lazav into play with its ability

    1 vote

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  17. MTG Arena can't communicate with server after update

    I have experienced this after the last 3-4 updates. I run the updater and the game shows that the updates works ( I see season end screens, banned cards, etc.). When I start a game it is excruciatingly slow and keeps disconnecting, sometimes ending in a "cannot communicate with server error".

    There is nothing wrong with my network in other apps, task manager shows 1,5GB of RAM used by Arena, but computer is only using 64% of network capacity and <20% of processing power. After a few days everything works as normal (have not reached this for the latest update).

    1 vote

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  18. MTG Arena can't communicate with server after update

    I have experienced this after the last 3-4 updates. I run the updater and the game shows that the updates works ( I see season end screens, banned cards, etc.). When I start a game it is excruciatingly slow and keeps disconnecting, sometimes ending in a "cannot communicate with server error".

    There is nothing wrong with my network in other apps, task manager shows 1,5GB of RAM used by Arena, but computer is only using 64% of network capacity and <20% of processing power. After a few days everything works as normal (have not reached this for the latest update).

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  19. MTG Arena can't communicate with server after update

    I have experienced this after the last 3-4 updates. I run the updater and the game shows that the updates works ( I see season end screens, banned cards, etc.). When I start a game it is excruciatingly slow and keeps disconnecting, sometimes ending in a "cannot communicate with server error".

    There is nothing wrong with my network in other apps, task manager shows 1,5GB of RAM used by Arena, but computer is only using 64% of network capacity and <20% of processing power. After a few days everything works as normal (have not reached this for the latest update).

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  20. Opponent time out and draw?

    Opponent appears to time out without triggering any hourglasses when he was losing in premier draft. When I restart the client I found out that the game drew. Usually when this happens restarting the client would pop me back into the match. Attaching both logs before and after restart

    1 vote

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