MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 352 votes

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    145 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. Missing quest HUD

    Hi,

    After I completed all the 3 new Daily quests (3 because of Strixhaven reset), the HUD indicating the quests and the number of daily victories went missing. Moreover, there is no indication for rewards (daily or progress) after a win.

    I managed to keep track of my progress (calculating my number of winned games when the HUD disappeared was easy from the current XP and level) and the rewards and progress do occur.

    Now that we found out that I can still do basic arithmetics, it would be nice to have the HUD back because if it goes missing…

    343 votes

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    49 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Network Error

    Network error during tutorial. No recovery.

    334 votes

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    138 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Interface did not load after joining game (Mobile)

    324 votes

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    135 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. 322 votes

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    241 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. 314 votes

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    90 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  7. 310 votes

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    215 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  8. Could not target player

    I am unable to target a player. Instead the emotes appear.

    I'm not able to explain how to reproduce the bug.

    264 votes

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    178 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. Game locks when opponent concedes at ranked

    Game locks when opponent concedes at ranked.
    - The game does not disconect.
    - User menu cannot be acces by ESC key. The only way to quit is by closing the game in windows.
    - Cards animation and graphics engine still working.

    Not the first time that happen. Player concedes inmediatly after played card animation finish.
    Always with odd names players. In this case: USBSoundDevice
    I think that "Raal, Izzet Viceroy" triggers it... Hard to say if it is a bug or a hack. I was playing murderous raider on him. Or maybe rage quiters are broking the…

    262 votes

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    142 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. 260 votes

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    143 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. continual freezes during gameplay

    My arena client continually freezes during gameplay and eventually crashes out with windows error.

    It seems to most commonly happen when a special effect is being played for a card that has one, so the ability to turn those off might be a useful start. At the moment it's unplayable.

    240 votes

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    122 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  12. 218 votes

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    42 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. Daily quests vanished

    I logged in to find I had 3 daily quests to complete. I rerolled one, then tried a test run of a deck vs. Sparky before trying it in the ranked area. When I finished beating Sparky, all three daily quests were gone and I had not received the rewards for them.

    218 votes

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    126 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. daily quest

    Can´t see the circles of the daily and weekly quests in the main screen.

    210 votes

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    38 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Game win registered as loss

    I was playing a game in Theros quick draft and won (my opponent conceded at 8 life). When I returned to the home screen the win was registered as a loss and I was unable to continue my run. I am playing on Mac and have experienced connection issues since the update. Also, I was unable to play cards by clicking and dragging and was only able to play them by double clicking. The actual result I experienced was a game loss. The expected result is a win.

    195 votes

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    14 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  16. Stuck at waiting for server

    Whenever I try to login using my account, the launcher will go through preparing assets then it will give me an orange spinning ring that says waiting for server.

    My Husband also has MTGA so I had him see if his game works, it does. his works fine on his computer. Except if i try to login on his computer it prepares assets then gets stuck at waiting for server again.

    I spent 3 days going back and forth with tech support, changing settings, uninstalling, reinstalling, using different internet connections. They checked to make sure I don't have any bans…

    193 votes

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    112 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  17. friends list

    All the friends on my friends list have disappeared and it says my username is Username#12345. Everything else is normal and on my profile page thing my username is still normal.

    180 votes

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    45 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Unable to log in / Unable to resolve player inventory

    Can't play the game anymore as I just see the message "Unable to log in / unable to resolve player inventory."

    Thankfully I didn't spend any real $$ on this game, as I'd be screwed now.

    171 votes

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    106 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Draft logs broken

    In the past, the process of drafting has produced text in output_log.txt that draft assistants and trackers use to provide users information about current and past drafts. The draft assistant I'm working on was not providing me any information during any of the Ikoria Traditional Drafts I played yesterday, and examining the log file during the draft revealed that it was because none of the normal output was being produced, even in a modified form.

    I'm not sure whether this is an isolated bug or something that's an issue globally. Given that I haven't seen any chatter about draft assistants…

    171 votes

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    26 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  20. Code redemption failed (fblthp AND Eldraine Boosters)

    Store error on both code redemptions.

    No sleeves, no Fblthp avatar available after redemption. Code says its used.

    Same for Eldrain boosters. No boosters, code now says used.

    169 votes

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    92 comments  ·  Flag idea as inappropriate…  ·  Admin →
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