MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. the game is stuck on checking for update for 2 days

    the game is stuck on checking for update for 2 days
    restarted and redonloaded the game but it still wont change
    it have been a full week that i couldnt access my account on my computer

    358 votes

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    149 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. 355 votes

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    145 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  3. Missing quest HUD

    Hi,

    After I completed all the 3 new Daily quests (3 because of Strixhaven reset), the HUD indicating the quests and the number of daily victories went missing. Moreover, there is no indication for rewards (daily or progress) after a win.

    I managed to keep track of my progress (calculating my number of winned games when the HUD disappeared was easy from the current XP and level) and the rewards and progress do occur.

    Now that we found out that I can still do basic arithmetics, it would be nice to have the HUD back because if it goes missing…

    348 votes

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    50 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. Network Error

    Network error during tutorial. No recovery.

    338 votes

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    138 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Interface did not load after joining game (Mobile)

    328 votes

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    137 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. 323 votes

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    241 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. 316 votes

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    91 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. 311 votes

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    215 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  9. 284 votes

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    170 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. Could not target player

    I am unable to target a player. Instead the emotes appear.

    I'm not able to explain how to reproduce the bug.

    270 votes

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    179 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. Game locks when opponent concedes at ranked

    Game locks when opponent concedes at ranked.
    - The game does not disconect.
    - User menu cannot be acces by ESC key. The only way to quit is by closing the game in windows.
    - Cards animation and graphics engine still working.

    Not the first time that happen. Player concedes inmediatly after played card animation finish.
    Always with odd names players. In this case: USBSoundDevice
    I think that "Raal, Izzet Viceroy" triggers it... Hard to say if it is a bug or a hack. I was playing murderous raider on him. Or maybe rage quiters are broking the…

    262 votes

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    142 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. continual freezes during gameplay

    My arena client continually freezes during gameplay and eventually crashes out with windows error.

    It seems to most commonly happen when a special effect is being played for a card that has one, so the ability to turn those off might be a useful start. At the moment it's unplayable.

    245 votes

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    124 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. 229 votes

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    78 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. Stuck at waiting for server

    Whenever I try to login using my account, the launcher will go through preparing assets then it will give me an orange spinning ring that says waiting for server.

    My Husband also has MTGA so I had him see if his game works, it does. his works fine on his computer. Except if i try to login on his computer it prepares assets then gets stuck at waiting for server again.

    I spent 3 days going back and forth with tech support, changing settings, uninstalling, reinstalling, using different internet connections. They checked to make sure I don't have any bans…

    225 votes

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    146 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. 219 votes

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    42 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  16. Daily quests vanished

    I logged in to find I had 3 daily quests to complete. I rerolled one, then tried a test run of a deck vs. Sparky before trying it in the ranked area. When I finished beating Sparky, all three daily quests were gone and I had not received the rewards for them.

    218 votes

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    126 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. daily quest

    Can´t see the circles of the daily and weekly quests in the main screen.

    213 votes

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    38 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Basic Social Functions

    Hey everyone! Long time Magic fan here - I think a HUGE weakness of Arena is that there are almost NO ways for me to onboard other people into the game or to maintain interest among friends. One of the reasons this game still exists in general is the social component of playing in paper which allows players to keep each other interested (and invested) in the game.

    Here are some basic social functions that would give us ways to interact with friends and therefore maintain broader interest in the long term:

    • Friend people you meet
      This is a basic…

    187 votes

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    6 comments  ·  Product Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  19. friends list

    All the friends on my friends list have disappeared and it says my username is Username#12345. Everything else is normal and on my profile page thing my username is still normal.

    187 votes

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    45 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Color Challenge incompletable

    When trying to start the last battle of the color challenges, I see "Waiting for The Server..." indefinitely. This is the case for all 5 of the color challenges, and only for the final step. I'm playing on Windows 10, and can find no workaround. I can't seem to progress through the rest of the game before completing these challenges so it seems like a pretty major issue.

    182 votes

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    77 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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