MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Interface did not load after joining game (Mobile)

    279 votes

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    121 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. Game locks when opponent concedes at ranked

    Game locks when opponent concedes at ranked.
    - The game does not disconect.
    - User menu cannot be acces by ESC key. The only way to quit is by closing the game in windows.
    - Cards animation and graphics engine still working.

    Not the first time that happen. Player concedes inmediatly after played card animation finish.
    Always with odd names players. In this case: USBSoundDevice
    I think that "Raal, Izzet Viceroy" triggers it... Hard to say if it is a bug or a hack. I was playing murderous raider on him. Or maybe rage quiters are broking the…

    261 votes

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    142 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. 212 votes

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    100 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. continual freezes during gameplay

    My arena client continually freezes during gameplay and eventually crashes out with windows error.

    It seems to most commonly happen when a special effect is being played for a card that has one, so the ability to turn those off might be a useful start. At the moment it's unplayable.

    210 votes

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    114 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. 204 votes

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    42 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. Could not target player

    I am unable to target a player. Instead the emotes appear.

    I'm not able to explain how to reproduce the bug.

    196 votes

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    135 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. Stuck at waiting for server

    Whenever I try to login using my account, the launcher will go through preparing assets then it will give me an orange spinning ring that says waiting for server.

    My Husband also has MTGA so I had him see if his game works, it does. his works fine on his computer. Except if i try to login on his computer it prepares assets then gets stuck at waiting for server again.

    I spent 3 days going back and forth with tech support, changing settings, uninstalling, reinstalling, using different internet connections. They checked to make sure I don't have any bans…

    176 votes

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    96 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. Unable to log in / Unable to resolve player inventory

    Can't play the game anymore as I just see the message "Unable to log in / unable to resolve player inventory."

    Thankfully I didn't spend any real $$ on this game, as I'd be screwed now.

    169 votes

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    106 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Draft logs broken

    In the past, the process of drafting has produced text in output_log.txt that draft assistants and trackers use to provide users information about current and past drafts. The draft assistant I'm working on was not providing me any information during any of the Ikoria Traditional Drafts I played yesterday, and examining the log file during the draft revealed that it was because none of the normal output was being produced, even in a modified form.

    I'm not sure whether this is an isolated bug or something that's an issue globally. Given that I haven't seen any chatter about draft assistants…

    167 votes

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    26 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. Can't do advanced card search in Japanese//日本語での高度なカード検索ができない

    Selecting and searching for an advanced filter card type in Japanese does not show anything
    Switching languages will improve the situation.

    日本語で高度なフィルターのカードタイプを選択し検索すると何も表示されません
    言語を切り替えることでその場は改善します。

    166 votes

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    4 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  11. Code redemption failed (fblthp AND Eldraine Boosters)

    Store error on both code redemptions.

    No sleeves, no Fblthp avatar available after redemption. Code says its used.

    Same for Eldrain boosters. No boosters, code now says used.

    166 votes

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    92 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Could not sacrifice food

    During two consecutive bot matches could not sacrifice food

    145 votes

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    74 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. No Packs Store Error

    PLAYELDRAINE code Store Error No Packs

    145 votes

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    81 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. The line feed position of the card text in Japanese is distorted // 日本語でのカードテキストの改行位置が乱れている

    When checking the card text in a Japanese environment, the line feed position is disturbed on many cards.
    The attached image is an example.

    日本語環境でカードテキストを確認すると、多くのカードで改行位置が乱れている。
    添付画像は一例。

    137 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. 120 votes

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    51 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  16. Game crashing

    the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a draft game

    114 votes

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    21 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  17. Scute Swarm Gamebreaking Abuse

    I see no one posted this, but its a bug people are abusing hard even in Play Queue, the combo of making 700 "Scute Swarm" tokens making the opponent timeout or even lag out of the game, instead of the caster being the one timing out, giving free wins by breaking the game, luckily i had ''Peer Into the Abyss + Underworld Dreams'' and a high end PC that left me with 3-5 seconds before timing out and ended up winning even when opponent was spamming emotes thinking he timed me out while game was also lagging hard, this needs…

    111 votes

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    31 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  18. Cannot Download on Mobile Device with Min Specs

    Is the spec not enough for the Xperia 1Ⅱ?

    110 votes

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    6 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. friends list

    All the friends on my friends list have disappeared and it says my username is Username#12345. Everything else is normal and on my profile page thing my username is still normal.

    106 votes

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    24 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cannot pass priority/resolve/only can pass turn

    I was playing M20 Draft when I suddenly could not resolve/move through phases/attack/only pass turn. I lost a two games due to this and lost on the draft challenge.

    106 votes

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    38 comments  ·  Flag idea as inappropriate…  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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