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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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24191 results found

  1. Friendly brawl not working

    Friendly brawl does not allow selecting brawl deck, instead only allows selection of standard decks.

    105 votes

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    12 comments  ·  Gameplay  ·  Admin →
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  2. Quick Draft Quest No Progression

    I decided to spend some of my gold to do the Quick Draft Quest (the blue one) and started a WOE Quick Draft event. After playing 3 matches I went to check on my quest progression, since I didn't get the reward prompt, only to find out that it's still at 0/3. Immensely disappointed as I won't have enough gold this month to do another draft and get the Halloween pet, so I'd have to wait a whole other month to attempt to do this quest again.

    104 votes

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    57 comments  ·  Events  ·  Admin →
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  3. season rewards

    good day,

    did not receive limited ranking reward.

    Thank you in advance

    104 votes

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    53 comments  ·  Admin →
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  4. Re-add ratings and rank data to logs

    The ratings and rank details have been in the logs for, a very very long time.

    The recent publicity about the nature of mmr ratings and how there are apparent bugs in that rating does not magically (pun intended) turn data which was freely included historically into a bug to hide.

    Many trackers rely on rank details to provide value to customers or as differentiators in general.

    Rating data, which does not directly affect rank, does provide insightful data into performance of the player and how their overall skill is being translated.

    Change this back and give the community the…

    103 votes

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    12 comments  ·  Gameplay  ·  Admin →
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  5. Cannot login

    Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.

    103 votes

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    25 comments  ·  User Interface  ·  Admin →
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  6. BUG: I can not finish my color challenges

    After this last update, I am unable to to complete the last phase of my color challenges. For example, I have finished all but the last step of the black color challenge. When I click on the last step to complete that color challenge, the game gets stuck on the black, "waiting for server" screen. Please fix this issue soon.

    102 votes

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    32 comments  ·  Gameplay  ·  Admin →
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  7. Frozen timer

    Opponent's timer ran out when he was about to loose, but turn did not go to me next. Timer just ran out and stayed frozen.

    102 votes

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    36 comments  ·  Gameplay  ·  Admin →
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  8. Opponent Frozen Timer

    While playing in Traditional Cube Draft, the opponent was somehow able to freeze the timer. This occurred right as I was about to win the match and the draft.

    98 votes

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    40 comments  ·  Gameplay  ·  Admin →
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  9. Midweek Magic Card Reward Display Bug

    After winning the event: Midweek Magic: Phantom Sealed Faceoff - Midnight Hunt for the first time I should receive a card. The reward however is not displayed and it takes multiple clicks on the "Claim" button to proceed. I can't even confirm whether I have gotten a reward at all.

    97 votes

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    42 comments  ·  Events  ·  Admin →
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  10. Faith Unbroken bug

    An opponent exiled my creature with Faith Unbroken and later bounced the creature that Faith Unbroken was attached to. However despite leaving the battlefield Faith Unbroken did not return my creature.

    97 votes

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    23 comments  ·  Gameplay  ·  Admin →
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  11. Game crashes after the last update

    The game crashes when I open it after the last update.
    I uninstalled the game and re-installed twice but it still crashes.

    94 votes

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    12 comments  ·  Admin →
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  12. Unable to Select Card in Premium Draft

    I would like to request a refund on my draft due to a bug in the client that caused me to lose out on a key card.

    1. Give us the steps to reproduce the bug:
    2. enter premium draft
    3. select cards normally until pack 1 pick 6
    4. drag vampire interloper towards my deck, but then put it back

    5. vampire interloper visually disappears and is unable to be selected or dragged into the deck.

    6.   Note which platform you’re using (PC, Mac, Android, or iOS)

      PC - Version 2021.9.0.3880.888241

    7.   Enter the actual results you’re experiencing

    8. as a result i was unable to pick…

    91 votes

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    7 comments  ·  Events  ·  Admin →
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  13. Mastery Pass Mythic Individual Card Reward not beeing awarded/displayed

    Please merge with "Mastery Pass Mythic Individual Card Reward not beeing awarded/displayed ".

    Upon completing my game against a green deck I was not awarded my Mythic Card Reward for completing level 56 of the Mastery Pass Rewards.

    90 votes

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    49 comments  ·  Admin →
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  14. cancelation button doesnt work during the time is finding battle match

    90 votes

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    38 comments  ·  Admin →
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  15. Game Freezing / Disconnecting

    I've lost two games in events due to the game freezing and disconnecting.

    89 votes

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    25 comments  ·  Admin →
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  16. Error Updating Data PC and Mobile

    After the new update for MKM Alchemy on both my PC and mobile app I get the "Error Updating Data" message when trying to launch Arena. I have uninstalled and reinstalled multiple times (PC and mobile) including manually deleting the files on PC, switched between wifi and cell data and tried multiple different connections (mobile), run corrupt file search/cleanup (PC), and tried installing through Epic Games Launcher (PC) and I have had no luck. MTGA Status page says everything is fine, but I don't know that there is anything else I can do on my end to fix the issue.

    …

    88 votes

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    49 comments  ·  User Interface  ·  Admin →
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  17. Game froze when opponent's timer ran out

    Stuck in Time-Out

    Opponent is attacked and not reacting. Time out is stuck. Nothing happens

    88 votes

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    24 comments  ·  Gameplay  ·  Admin →
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  18. mastery reward

    Missing Mastery Pass Rewards

    Missing Level 103 and 104 Mastery Pass Rewards.

    88 votes

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    41 comments  ·  Admin →
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  19. Seal Product Codes Should Not Expire

    I bought a new old stock Jace Planeswalker Deck. It came with a digital code to play on Magic Arena but I can't use it apparently because it expired! How does it expire?! Digital is the only way to play right now with the pandemic and I can't use this deck all because Wizards of the Coast has codes expire... makes no sense. They should reactivate all codes that have expired from sealed products.

    87 votes

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    10 comments  ·  Product Suggestion  ·  Admin →
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  20. MTGA Crash

    Launch Game and Crash Randomly , i try many times relaunch game but crash on loading.

    87 votes

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    10 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues