MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Sun-God

    When Sun-god abilities activates lifeline or counter it crashes my game on Android until my turn is over I just got the concept art for the card and now I can't play.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. Purphoros, Bronze-Blooded Ability Left Creature On The Board

    I played a game of Brawl today against someone playing Purphoros, Bronze-Blooded. They activated Purphoros to bring out Terror of the Peaks, then passed turn, but the Terror of the Peaks stayed on the board, i.e. it was not sacrificed "at the beginning of the next end step". I highly doubt this person was hacking, which means this is a pretty large bug/glitch. Attached photo is one turn after (unfortunately), as I thought the ruling may have been NEXT next end step, as in on my turn, though unlikely. I was obviously unable to see if the next activation of…

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. Clock runs as game locks

    1) Have to tapbon contact support at least 4 times before it registers. pathetic. 2) Repeatedly the game locks up, yet the clock runs. Happening many times every day. 3) Why do you have cards move as people are attacking, blocking, or making a selection. Happens all the time causing wrong selections REPEATEDLY!!!!!!!!!!! Very, very stupid.

    1 vote

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  4. Display indication of connection issues

    This game has been released for over a year and it's still unable to inform the user whether their opponent is roping them or they suffered a connection loss. I just lost a game of draft in large part because of this. The game just showed my opponent taking a very long time to play and their rope was burning. Then a notification shows up saying it's reconnecting, I immediately exit the client and go back in, but when I re-join the match I took more damage than I should because the game didn't warn me that my connection was…

    1 vote

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  5. I was playing draft and the server fell, the game was on my side and I lost it because of the server crash.

    I was playing draft and the server fell, the game was on my side and I lost it because of the server crash.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. Elspeth conquers death is not working properly

    I have played two games in a row where this card was not working. I have lost two games because of it. It did not exile any of the legal targets and it did not put any lore counters on it. Please fix this.

    1 vote

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  7. Peer into the Abyss - How is this trash card not banned?

    Topic says it all. An unbelievable mess of imbalanced nonsense. Ban it.

    1 vote

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  8. DC during draft match

    my opponent played a tap land and passed the turn.
    i played a land but the game crushed. the timer went on. i restarted the game.
    i was automaticly loged in to the game with no lands in play and the opponent with 3 lands and some creatures in play.

    1 vote

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  9. Receiving a Mythic Rare wildcard in an opened pack did not increase my number of available Mythic Rare wildcards

    This week I opened a pack that I had purchased in the store. It contained a Mythic Rare wildcard. Before opening that pack, I had 5 Mythic Rare wildcards available. After opening the pack, I still had 5 available; it did not increase as it should have. Playing on PC. One-time issue.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Couldn't cast a UU creature with UU available.

    I was trying to cast Merfolk Trickster on my opponents end step and for some reason I couldn't cast it.

    Kept prompting me like I had no lands to tap for it, but I had 1 island and 1 castle vantress untapped.

    This was on the final turn of my game before my opponent conceded to me. I guess he realized I already had lethal on the board.

    These issues seem to present more often when I have connectivity issues.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. wrong art on pathways

    1) I play a deck with several pathways which I created a long time ago. After a while, I bought a store pack (or bundle) for some alternate arts on some pathways (namely hengegate and darkbore pathways) as you can see in the 1st screenshot of my collection.
    2) I play on PC.
    3) When I'm in game I NEVER see these alt arts (see screenshot 2).
    4) I've tried to select the main art of the cards, then save the changes, then proceed to select again the good art but nothing matters and I still see the normal art. …

    1 vote

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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  12. Arcanist's Owl

    This card has a "hidden" ability...First Strike. I wasn't going to win the match. However, without the ability I would've received at least one more turn for a fighting change.

    1 vote

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  13. Prepurchase of the Kasmina Pack Bundle problem with the payment

    At the point of verifying my payment and check out, this message popped "2001: Oh no, it looks like there was a temporary error. No funds were debited from your account. Please try again." My account has money in it of course..

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. mystic reflection and birth of meletis

    when I have birth of meletis enter the second saga on the upkeep step and with full control on, i dont have the option to play a mystic reflection in response to the 0/4 wall entering the battle field, so that the token will copy a different creature.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. Mana Wheel Not Usable While Browser is Open

    While in-game, if a non-battlefield browser window (e.g. browsing your library or graveyard) is open when a mana wheel appears, you are unable to click UI elements in the browser (like the "close" button) without selecting something from the mana wheel. The overlay makes it hard to see the mana wheel as well, so it is very easy to accidentally select the wrong color, and it is not always undo-able.

    Specifically, I encountered this with my shrine deck, but it could happen with anything that automatically triggers a mana wheel.
    Example repro steps:
    - With Sanctum of Fruitful Harvest on…

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Valkmira freezes game

    I played Valmira Protector Shield and the game showed that the card was going to be placed on my table but the game became unresponsive and started displaying a weird looking timeout sequence. I could not do anything, the card (Valkmira) was being displayed floating and was never put into my table. Timer kept on going down until it reached zero and the game was ended with me losing the game

    1 vote

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  17. Server disconnect on combat phase

    On my combat phases the server would disconnect and cause multiple timeouts.

    1 vote

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  18. 1 vote

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  19. Bug - Ranking Down after WINs in Platinum 1 (BO1 Std)

    1- Win games in Platinum 1, BO1 std
    2- Windows 10
    3- I win and progress bars frequently, not always, tick down
    4- I expect, when trying to get to diamond for the first time, I get credit for wins
    5- No screen shots or videos at this time...
    6- Not aware of any 'workaround'

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Teferi, Master of Time Ultimate gave no extra turns.

    While at 10 loyalty I used Teferi's ultimate which should have resulted in me getting two extra turns. Instead I received none.
    I'm on PC.
    I was playing in a cube game.
    My opponent was able to take the next turn.

    I don't know if this is relevant however after the ultimate was used I played a stone coil serpent for 8 and my opponent used a pact of negation. This ended the turn and then he got his turn.

    1 vote

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