MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. matchmaking totally broken

    ve lo scrivo in italiano... fate schifo... il matchmaking ti mette solo ed esclusiva,ente contro gente con i deck perfetti per batterti fate schifo

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. Inability to initiate instants during opponent's turn

    Long-running issue w/ the ability to cast instants during an opponent's turn between the manifestation of a creature or planeswalker that the instant would target and the use of that permanent's ability. Alternatively, the stacking of planewalker's ability where the planeswalker is dead & out of the game before their ability resolves. Either way, I should be able to play an instant between the time a permanent manifests on the battleground before the opponent gets to act again, ie: if he manifests a creature that receives counters for a 2nd spell in a turn, I should be able to cast…

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. strixhaven constructed

    It keeps telling me I have an Invalid Deck even though all my cards came from the Strixhaven Collection, so I paid for the constructed and can't even play now

    1 vote

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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  4. Problem selecting top displayed card with learn spell

    Multiple times in recent drafts, when using the learn mechanic. The card displayed on top cannot be selected. Other cards can be.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. I would like to submit a suggestion to resolve a problem I run into A LOT! (Speed Games)

    So the timeouts alone are frustrating, but what's also frustrating is how long a typical person can take to make a move not to mention the people who rage quit and you have to wait through all their time outs before you can continue. So I would like ranked matches where you take 10-20 seconds per phase to make a move, or have an opt-in feature where you can be grouped with other speed players.

    1 vote

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    0 comments  ·  Product Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  6. Kardur, Doomscourge Bug (Probably Minor)

    in a commander 1vs1, when the Effect of this card forces my creatures to attack and I reset the automatic attack and then choose attack with all the Kardur holder will not be able to perform a block, there is no damage yield trough my creatures but abilitys will still trigger as when damage was given (like choose to flip drowsing dagger after the damage step, unsure if this is another bug or general thing of card wording).
    I, as a customer would expect that
    - My opponent is able to set blocks
    - I do damage to my opponent…

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. game win bug

    I just play a match in traditional historic . I won but intead of give me the two line to upgrade it took me the two lines away ,,, why?

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. Layline Invocation Disappeared during draft.

    I wanted to pick Layline Invocation in my Strixhaven draft. When I clicked on the card it simply disappeared. Instead of the card, there was a blank space in it's place, and I couldn't even click on that blank space to select that card. I then had to select a card that wasn't even in my colors. I didn't see another Layline invocation and my deck could really use one, because it was lacking top end. I went 1-2 in that draft, and Layline would have helped. Is there anything we can do about that? My account is MagicMasterBensky#41137, I…

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. emergent ultimatum cannot submit choices

    sometimes when i close the deck browser to look at my graveyard whilst using emergent ultimatum, i am unable to submit choices once i return to the deck browser.

    Step 1: Cast emergent ultimatum using Mizzix Mastery.

    Step 2: view Battlefield

    Step 3: click on graveyard

    Step 4: Close Graveyard

    Step 5: View Browser

    This doenst happen all the time, but when it does i lose the game since the deck relies on me winning off of ultimatum.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. Constant Disconnects

    I have now for the past 10 games got the "connecting to server" message before arena just kicks me out of the game without any reason for it. no error message or banner telling me i need to reconnect. unsure of how to recreate it, checked my internet connection every time the message came up and never lost connection to it.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. ルーンの光輪のバグ

    ルーンの光輪で黄金架のドラゴンが検索に出てこない。

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote

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    0 comments  ·  Product Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  13. victoire fait perdre un rang

    Une victoire en classé me fait un rang en platine. Le jeu semble rencontré d'importants problème server et peine à lancer les parties. Quand le jeu se lance et ne plante pas pendant mon tour, je perd un rang sur mes parties gagnées.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. AFK timer abuse

    The opponent cast the spell magma opus, which requires you to divide damage among any number of units. They then proceeded to go afk until the timer ran out. After the timer reached zero, the game didn't pass the turn or anything, it just stayed stuck. This is likely b/c the spell requires manual input so the game can't just auto cast it.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. biological appreciation

    I played Biological Appreciation and none of the creatures entered the battlefield. It seems like they all entered the library. This cost me my quick draft!

    May I please have a refund of my gem entry fee? Thank you

    1 vote

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  16. Wifi keeps dropping

    This has happened to me multiple times. There is a internet connection. I will be in the middle of a game and the game play stops. It does not freeze because I can still perform a few functions such as look up card information but that is it. The game will say it is looking for a server but when I minimize the program it shows I have no wifi. Sometimes it effects my other apps where it prevents them from connecting to the internet such as reddit. Other times my games will completely crash.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  17. Game lag and crash during opponents turn

    Recently suspicious that the game only lags and crashes during opponents turn and more so when I play in diamond ranked matches. I find it very odd that in key plays that would win it for me I lag/crash out and relog with two turns gone by!.

    1 vote

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  18. 1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  19. Não consigo adicionar amigos

    Não consigo adicionar amigos

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Lost rank because Arena client repeatedly crashed

    I just lost rank because the Arena client suddenly crashed and couldn't restart until I restarted my phone.

    It may sound minor but this is now 2/3 times now, recently, that I've tried to play Arena and lost due to a bug. 😞

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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