MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Bug

    Id say 1 out of 4 matches at the initial battle grid instead of loading the decks and my initial hand the game just stays there not advancing and the only way for me to leave is to concede, then close the game, log in again and it sends me to the same battle grid and i have to concede again. Im playing in my samsung s20

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  3. Infinite additional turns without having the skill

    The player is constantly taking additional turns, but has no cards on the table, no graveyard, no exile, or emblems, that make him have that ability.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. jogo mobile trava quando muito longo

    quando o jogo se extende e a mesa fica cheia de terrenos e criaturas a versão mobile começa a travar e é impossivel executar qualquer tar3fa além de clicar em próximo impedindo que se faça a jogada desejada

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. Premier draft bug

    Lost a match in premier draft due to not being able to select opponent when activating tergrid's lantern for over 5 turns

    1 vote

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  6. premier draft first pack

    I was playing a premier draft kaldheim and on pack 1 pick 10 it suddenly ended and started on pack2. So my draft is incomplete and i do not have all the cards from pack 1. Could you please refund my gems?
    thanks in advance and best regards

    1 vote

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    1 comment  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Demonic Pact / The Wanderer : interaction issue

    Demonic Pact dealt 4 damage to my planeswalker The Wanderer even though T.W. is supposed to prevent all none combat damage to me and my permanents. This is the 2nd time I've experienced this play bug.

    (Next turn my opponent chose to draw 2 cards but the box didn't check. This has been reported previously.)

    1 vote

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. 参加費を返して下さい

    スタンダードBO3イベント一戦目で急に画面が固まりこちらの時計だけ進んだ状態になり、急いで再起動したところ30分経過していなかったのに切断負けにされました。ゲーム内通貨を返してほしいです。

    1 vote

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. 10+ opponent open hand

    I was playing the quick draft of kaldheim and my opponent start with 10+ open hand.

    At the begining, the server disconnect for no reason. After I reconnect in few second, the game shows me my opponent start with about 10 cards (I lost my count).
    I don't know it just display problem or he/she played with 10+ card. Please check the log!

    thanks,
    Langlangago

    1 vote

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    1 comment  ·  Product Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  12. Harald Unites The Elves / Sage of Mysteries / Vorinclex bug

    Harald Unites The Elves doesn´t work when opponent have Vorinclex.


    1.  Give us the steps to reproduce the bug: Play Harald Unites The Elves when you have Sage of Mysteries after the oponent played Vorinclex
      

    2.  Note which platform you’re using (PC, Mac): PC
      

    3.  Enter the actual results you’re experiencing: Nothing happens, the saga just comes into play, triggers the Sage and does nothing after that.
      

    4.  Enter the expected results of the feature: Milling 3 cards and returning an Elf card (or a changeling) to the battlefield.
      

    5.  Add any relevant screenshots/videos: I have none.
      

    6.  If you found a workaround, please add workaround
    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. Harald Unites The Elves / Vorinclex bug

    Harald Unites The Elves doesn´t work when opponent have Vorinclex.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. Foretell Bug with Mammoth Growth

    Hello, I believe I experienced a bug associated with a foretell instant spell (Mammoth Growth) during a premier draft (using a Mac). I had foretold the spell and had green mana available during the attack phase, but was unable to cast the spell during the attack. The intention was to use the spell on Elvish Warmaster to avoid an unfavorable trade, but it seemed to skip the opportunity to respond to blockers. Please let me know if you need any additional detail to help remediate as applicable. Thank you!

    1 vote

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  15. Game stales on attack phase

    The game just stopped responding, my rope broke, and the game staled. I just had to concede. Attached a screenshot and my logs.

    1 vote

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  16. saga not getting lore counter

    saga didn't get a lore counter after the first (the one it gets when it comes into play). several turns went by and it arguably cost me a ranked match

    1 vote

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  17. Cannot submit certain spell

    Steps:


    1. Have 8 untapped lands on battlefield

    2. Play spell Shatterskull Smashing with x=6

    3. Target Goldspan Dragon and Zareth San, the Trickster

    4. No matter how to distribute the 6 damage, the submit button is gray

    5. And there is no option to set the damage to be 0 (e.g., 0 and 6)

    ===================

    Platform: PC

    ===================

    Expected: should be able to submit

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  18. While looking at the store or in card styles I cannot see the back side of flip cards

    While looking at flip cards in the store or at card styles while constructing a deck I cannot see the backside of flip cards.

    Example of a flip card is "Cosima, God of the Voyage"

    1 vote

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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  19. While looking at the store or in card styles I cannot see the back side of flip cards

    While looking at flip cards in the store or at card styles while constructing a deck I cannot see the backside of flip cards.

    Example of a flip card is "Cosima, God of the Voyage"

    1 vote

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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  20. Gigantosaurus is allowed in Arena Standard but it is not legal in Standard

    Gigantosaurus is allowed in Arena Standard but it is not legal in Standard. I just lost to it in a ranked Standard match. This was a Core 2019 card and not legal. For reference see:

    https://scryfall.com/card/anb/96/gigantosaurus

    I just tried to add it to a deck and Arena let me. Of course I took it out because I don't cheat.
    Thanks, Jack
    dbajack #16971

    1 vote

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