MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. error recurrente con unity , el juego crashea a mitad de partida

    veréis , el juego a empezado a crashear y salta un emblema de unity y se cierra , al principio volvía a abrir y arrancaba y te dejaba jugar un rato pero después empeoro y ya no pasaba de la pantalla de carga de recursos , lo desinstale mil veces y al final lo descargue de la epicstore y lo mismo ... me di por vencido pero hoy lo instale de nuevo y arranco y me dejo echar una partida a medias y empezó de nuevo a crashear a media partida, el juego me encanta y me gustaria formatear el…

    1 vote

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. Client not displaying various in game items causing me to lose game

    I was playing a traditional draft today and the battlefield was not displaying properly and very unresponsive. Please see attached for screenshots. I was drawing cards but I could not see the cards and the screen was telling me I needed to discard down to 0 cards!? Really messed up. Please credit me back the entrance for this traditional draft as I lost the game due to this. Life was also not showing correctly. The opponent looked like he was drawing cards from my deck! The animation was wrong. I could not see the opponents library.

    1 vote

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. I'm having a lot of

    I'm having a lot of connection issues since the new patch yesterday, I even entered 2 games at once after forced close and lost both (lol) due to network error.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. Random bugs after update

    I've lost two matches because of super straneg bugs. Initially I did not take screen-shots because I thought is a one time thing but the connection to the server was lost even though I had connection and lost 2-3 turns.
    I'll attach screenshots and please change my account and remove the two losses...

    On the first screenshot I was on windows, for the others on mac (epic)

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. FNM and Quick Draft 544 hour wait.

    I cannot play in any FNM or Quick Draft events because there is apparently 544 hour wait time until it unlocks. I have tried restarting, uninstalling, and reinstalling the client, but nothing works.

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  7. “Are you sure?” Before using craft card.

    So I think it would he very helpful if when crafting cards, after you click craft there is an “Are you sure?” Pop -up. To keep from accidental crafting and wasting of craft cards if you accidentally hit the button more than once.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Shrine Bug

    I'm on a PC. I'm playing a Shrine deck (standard). I had a the Stone Fangs (black) and Calm Waters (blue) Shrines down. Between the two triggers I got an error message on the screen each time. I didn't note any problems with the game, just the error popping up. If I didn't have the blue shrine trigger after the black shrine, I didn't get the error at all.

    Also, a second minor bug - on the Ikora battlefield, once the stone monoliths are broken and fall apart, the two large crystals no longer make crystal sounds, they make rock…

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. It just does not run

    The game once told me that it was an unupdated version, and I tried to reinstall it with the proper file, yet it would not open again. Not even if I try uninstalling the hole program and building it back into the computer, it just does not run.

    What is it that can be happening?
    Sorry for my English skills .It's not my native language

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. claim fame blocks other cards in graveyard

    the double animation for claim / fame covers other cards in the graveyard and won't go away unless you click away. this makes escaping kroxa a real pain. almost cost me a match due to time out which is why i'm posting. work around is to select claim/fame as the last card of your escape cost.

    pc.

    1 vote

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. Can't exit revealed cards

    Im on a PC and i was clicking the upper left of the screen in middle of a game, the player played a card which showed revealed cards and once i clicked it I couldn't exit that screen even when i clicked "done" at the bottom. this caused me to time out. Username is Brocon29818 and I would also like a refund

    1 vote

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. since update


    1. MacOS still not able to go fullscreen


    2. Lava background still flickering lights and lagging, just disable it!


    3. Had false starts where my first turn didn't happen and missed first card drawl


    4. After winning/losing a game big black overlapping squares appear


    5. First mulligan shouldn't be penalized


    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Viewing Games of Friends

    New player and brought a friend with me. We found it useful in Hearthstone to be able to view the games our friends were playing on ranked against other players. Please add this feature. Thank you.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  16. game wont update/install

    when I go to launch the game it tells me "update is unable to continue because another program is currently being installed. If you feel the message is in error restart your computer and run MTGA launcher again. If problem continues contact wizards of the coast customer support.

    After contacting customer support and being given canned answers that frankly they should be embarrassed by customer support has told me there is nothing they can do. So far I have restarted my computer in several ways, uninstalled the game, changed security settings, disabled security and a couple of other things.

    Really…

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Spectacle animation inconsistent

    Spectacle animation sometimes triggers when I lose life, and also doesn't seem to trigger when the opponent loses life.

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  18. my mythic wildcards disappeared.

    the grind in this game is not at all easy. the time it takes to acquire a mythic wild card is no joke. this is not a bug that i can overlook. i would at the very least like my 2 mythic wildcards back.

    1 vote

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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  19. Card Counter/checklist for each editions

    For every edition, a counter/checklist of the cards we get to know if the set is complete. That way we don't continue to buy packs and fill up on cards that we have a lot of.

    1 vote

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    1 comment  ·  Product Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  20. File corruption

    I was just playing the first mission you get when you join MTGArena and was about 4 stages in when my character died and the game crashed. Which then proceeded to crash my computer. When I tried to reset my computer it would not boot. I have tried reseting the entire computer and it has said there's been a problem. I've tried restoring a previous backup and it restored it then went to restart the computer. And once again when the computer restarted, it wouldn't boot. I was bluescreened and the pc went into automatic repair. I have been stuck…

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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