Whatever IT person keeps replying that we need to submit a request at https://mtgarena-support.wizards.com/hc/en-us/requests/new , we already did, that's why this ticket was created. This is the ticket that was created when we went to that link and submitted it. We are asking in the proper channel here. We need assistance, not redirection. What's the proper way to fill out at ticket on this issue at least.

been playing since beta but i guess wotc doesn't want me playing anymore. i have 4000 gems i'm unable to spend because i can't access the store. disappointed

Hello! Sadly my client crashes every time I click on store. It says waiting for server, then blackscreens and is not responding to windows 7 anymore. This issue happened before with the eldraine mastery pass, I had to buy it with my brothers pc (win10). My guess is that there's some issue with the pets, since it crashes every time I click at the pets select button, and there are new pets in the store. Ingame there is no problem with them. Hope you have a chance fixing this, otherwise I'll not be able to buy anything anymore.

Hello,

It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.

Thanks!

same issue here. id really like to give wizards money, but they dont seem to want it.

Whenever I open the Store, the game crashes, sometimes putting up a black screen, sometimes fully crashing Unity.

when i open the store in MTGA, the MTGA client keeps going dead. note: its not exactly frozen, nor crashed (e.g. sometimes it seems like controls are active even though the screen is black and "waiting for server", which even resulted in me executing a transaction once despite i could not see what was going on - which is inacceptable, but swiftly sorted out by support, thanks again for that!)

i tried to dig out the correct logs manually (the in-client log dump would not work for this as it is capturing the logs after next startup only...)

hope this helps

PS: this page to report bugs is literally unusable on IE11

I have this problem too. I have tried uninstalling and reinstalling. The problem still exist. Could use more help.

Hello,

It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.

Thanks!

Hello,

It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.

Thanks!

it is so annoying I have a lot of gold to turn in for packs to get wild cards for a new deck and I cant.

Same. And as always it's not an order issues. These autoreplies are insulting.

Same problem. This looks like the same bug that prevented me from buying the eldraine pass. Which they never fixed.

Hello,

For Order Issues like this, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Order Issues'.

Thanks!

Hello,

It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.

Thanks!

Exactly the same happens to me. Store and Change Pet. Already opened a ticket with a log of my own regarding this issue.

Same problem here since the latest update.

anche io

Everytime I go to go into the arena store, my game stops responding and ctd. I have tried loading via launcher, via .exe, and even uninstalled and reinstalled my game.

EVERYBODY!! I'm having the same problem, but I found a "sort-of" solution that worked for me; instead of clicking on the "Store" button, click on the "Gems" at the top right of your home screen. It'll take you to the store page where you can access all the other tabs as well. HOWEVER, do NOT click the "Featured" page, it'll freeze the computer and crash same as before. My theory is that the "Featured" page is causing the system crashes, NOT the actual store! Hope this helps someone out and please share this on other threads you find!