Diag files

Having this same issue. Arena also seems to crash right after a match is over as well. Overall the program seems to be very unstable. What's even more peculiar is that the same behavior occurs on my laptop and both my desktops.

I have a similar problem here and so does my friend Vassago,
When I click STORE at the top of the screen, client crash.
The only way I can access it is from PACKS, then I can use the different store options from the horizontal list at the bottom of the screen.
Still, from those options if I click "Featured" the crash happens in the same manner than if I clicked STORE.

To anyone having this issue, are you running mtgahelper?

I had this issue, and i quit out of helper, and store worked fine.

Same exact issue and it's been going on for for about three weeks, can't access the freaking store.

Hello,

It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.

Thanks!

Hello,

It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.

Thanks!

Hello,

It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.

Thanks!

Same here

I have recently started experiencing game crashes when accessing the store. If I click on the store tab the game gets stuck loading.

This issue is now the second problem I'm experiencing with MTG arena as I also have an issue with the mastery pass. I have uninstalled and reinstalled with no improvement.

Hello,

It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.

Thanks!

Addendum to my previous comment: After getting into the Store indirectly (by selecting an Avatar that I do not own under the "Select Avatar" option of "Profile" and then clicking on the "Store" button), I was able to view all of the Store tabs *except* the "Featured" tab. When I clicked on the "Featured" tab, Arena hung indefinitely just as if I had hit the "Store" tab from the main screen. Since normally when you click the "Store" tab from the main screen you start in the "Featured" sub-tab of the store, it appears that the bug is specific to the Featured tab, presumably a problem going back to the server to find out what is Featured.

Good luck debugging, devs. That's a helluva lot of clues as to where the problem is!

I noticed something that might help the devs debug this problem (which seems to be common and longstanding, so I hope there is a dev assigned to fix it).

When I click the "Store" tab at the top of the Arena window, the game locks up, similar to what others have reported. However, if inside the Profile section I click "Change Avatar" and select an avatar that I do not have and then click the offered "Store" button, the game successfully pops up the Store! I repeated this experiment several times and this path worked consistently (whereas clicking the "Store" tab at the top consistently causes my game to hang and I need to forcibly close and restart).

Hello,

For Order Issues like this, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Order Issues'.

Thanks!

Had this problem for weeks and it still hasn't been fixed. I really enjoy not being able to buy stuff!

Hello,

It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.

Thanks!

Same here... Store and Change Pet
works on my laptop.

I wonder if its this 2011 video card been having issues with my wifi PCI mini-card too. I'll test these out then re-comment

Once I click on a store element I've got a "waiting for server" message and a loader that never stops.

Thanks for investigating this case.

I came back to Magic after years of being away because I love the theme of Eldraine. I've worked hard to get my Mastery level up and try to complete my collection of this set. I decided that I wanted to purchase the Mastery Pass to show my support for the game and for Wizards of the Coast as a thank you for bringing Magic back to my life.

Only the shop completely freezes when I do anything other than browse.

Change payment method? Nope, sorry. Freeze.

Attempt to buy something? Nope, sorry. Freeze.

I have other things to do, and other games which aren't broken and freezing which I'd like to support. If this isn't fixed by the time the ELD Mastery Pass becomes unavailable, I'm quitting Arena and not coming back.

Store crashes when attempting to enter. Tried circumventing using a technique someone suggested, going through Avatars and clicking one I don't own and buying, however, it still crashed. Can't actually purchase anything.