MTG Arena does not start after recent update (12-March-2020)
MTG Arena does not start after recent update (12-March-2020)
MTG Arena does not start after recent update. Mouse cursor changes its shape, but screen remains dark. Logs mention:
[1] Plugins: Failed to load 'C:/Program Files (x86)/Wizards of the Coast/MTGA/MTGA_Data/Plugins/AkSoundEngine.dll' with error 'Не найден указанный модуль.'
(dll is in place)
And after that infinite number of:
[1] DllNotFoundException: AkSoundEngine
AkEventCallbackInfo..ctor (System.IntPtr cPtr, System.Boolean cMemoryOwn) (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
AkCallbackManager..cctor () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
Rethrow as TypeInitializationException: The type initializer for 'AkCallbackManager' threw an exception.
AkSoundEngineController.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
AkInitializer.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
[2] DllNotFoundException: AkSoundEngine
Cut log attached.
alchemist#79460
shared this idea
945 comments
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Emanon#20152
commented
When it updates I literally am forced to delete the game and reinstall it. Then it loses all my levels and mastery progression and rewards which is incredibly frustrating given all the time I’ve invested in this game. Now I am level 3 when before I was over 100. I didn’t pay for the mastery pass but there are still rewards and -as dumb as this may sound- a sense of achievement in being a higher level. I’m sure I won’t get any of them back which is pretty upsetting. I feel like every month or so I have to start from scratch again . . .
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TimB65#02937
commented
I can download but every time it updates I have do delete the game and redownload. I have an iPhone 10. That is fully updated. The error message is “outdated client version”
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Foquitis#14021
commented
Hi same here MTG arena Do not start, please help i bought the mtg arena mastery pass and i cant play it
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ValouFlex#72509
commented
I have the same issue but on MacOS, does anyone have a workaround?
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Atlanta Ros#22501
commented
Hi
The problem is due that four files are missing inside the installation folder c:\Program Files\Wizards of the Coast\MTGA\MTGA_Data\Downloads\AssetBundle\
Please add the follow files inside the folder:
- bucket_1201_657f949a0b27b824ec9e09cad7167a1f.mtga
- bucket_1201_657f949a0b27b824ec9e09cad7167a1f.mtga.dat
- bucket_1202_73d1bddbbeb10d2d9e9ddbb99c9fe84b.mtga
- bucket_1202_73d1bddbbeb10d2d9e9ddbb99c9fe84b.mtga.dat
If you have an Epic Launch installation, the path where add the files is :
c:\Program Files\Epic Games\MagicTheGathering\MTGA_Data\Downloads\AssetBundle\
You can download the above files here:
https://drive.google.com/file/d/1dQ6KQiMf_hsO9B9zZUKuEza4w_G7rmX0/view?usp=sharing
Thanks Vicé for the collaboration.
Atlanta Ros
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JakefromAtt#08221
commented
I am having the same issue where the game gets hung up at requesting format data while attempting to play would love an update.
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shaybcakes#08531
commented
Similar issue on android, gets to requesting format data and hangs
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oldSlowCoach#86479
commented
Same.
Could be that "you need to load the latest Microsoft C++ dll" problem we've had before?
I am looking for online directions for that now. -
Hello,
It sounds like you may need some more troubleshooting advice. Please review our Technical Troubleshooting articles for what advice we have available.
Thanks!
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stopbreedingnow#42667
commented
this whole thread is from 11 months ago and has undoubedtly been fixed ages ago, and yet nobody from wizards ever removes all these ancient posts that clutter up everything? no wonder nothing much ever improves in-game!
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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SeeMeOn#38076
commented
Updating visual studio made the game running for me.
Credit to the guy from the first page:Nois#54137 commented · July 30, 2020 2:58 AM · Flag as inappropriate
Guys,
to fix the black screen, I installed the c ++ package and solved it, follow the link
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
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Nitram#32028
commented
I changed the network t private an turned off the windows firewall for private networks and it worked, well, so far, downloading right now.
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wm3sv#17493
commented
Same here, i've tried everithing in the post and nothing. Another buggy update.
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jon_luther#01359
commented
I have the same problem no matter what language I put. I have tried to uninstall install it even delete the folder and nothing. Nothing comes out the screen goes black. It may be that due to the update the access server is overloading when too many people enter at the same time. Since if I open the program again, having one open, I already get the one in the image below that if I don't know if the two processes are colliding with each other or it is a server thing. You could fix it.
Thank you,
Greetings, -
ArmyCat#12264
commented
Same here. Black screen. English language.
Moreover, after a disconnect in the middle of a game, the reconnect button led me to a weird admin panel (see screens attached). I exited the game and tried to reload it, but now it's only a black screen
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sdr#34803
commented
Me too.
Launching as Administrator does not work for me. Black screen with MTG cursor -
Wardooder#89570
commented
Launching as Administrator does not work for me. Black screen with MTG cursor. Rebooted, disabled firewall, rebooted again. Still nothing.
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DaOpa#30954
commented
starting the MTG software as administrator worked for me (Windows 10). It installed a bunch of updates (around 1 GB) . Then I had to login again. At first it said "Waiting for server" seemingly forever so I canceled the task, restarted MTG again and then it worked again.
