Error Updating Data
The game is stuck on startup.
It says : "Error Updating Data - Please check your connection and try again".
Obviously my connection work just fine. I think this is a bug.
Thank you for your time and patience
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Deadcakemix#48638
commented
me too
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Almakim86#62994
commented
Does someone solve this issue? I had the same, i tried all procedures but i can't fix it... my connection works naturally...
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irou95#77291
commented
Same here, I can log in with my friends account, but I can't get into the main menu with my own account. It stucks at the loading screen and shows this message. There is nothing I can do to fix that because the game literally works, my account is corrupted from the game side.
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dufourae85#51830
commented
Having the same issue. I had it installed once on my laptop months ago but recently needed to repair and wipe said laptop and now I'm stuck on this error message. Tried all the suggested fixes with proxy and downloading from epic games with no luck. Had trouble getting it on my phone but switching off wifi to data fixed that issue. Idk what's going on but it's frustrating!
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Yohonizaal#87865
commented
Error updating data at 09.23.2021
This morning it was fine and after one hour the game was searching for server and told me "Error updating data" and now i'm stuck on startup with this message.
I've tried on another computer and it's the same issue.
My connection is ok, I'm using it to write this ticket.
I saw it will have an update later, maybe is it connected ?
Thanks for time and patience, hope it will be ok -
Ankhsunamun#80260
commented
I have the same issue on PC, it's been more than a week, i tried everything along with uninstalling and then installing again but it doesn't resolve my issue. It started on the date of the update, not knowing there was a maintenance update on the 27/8 i tried to log in which was my bad and it started with the black screen and only the cursor some music in the background as soon as i logged in. After a few days and tries of fixing this problem, looking up solutions, i even tried making an account on Epic Games to launch the game from there. Never managed to fix it and it's been more than a week, now at the launch of the game i get this error. I tried contacting support but they cannot help me unfortunately...
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7thgrader#26639
commented
Same here, I’m on iOS, iPhone 8, sometimes I can log in, I tried re installing the game 3 times
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0_Azazel_0#64206
commented
Same issue here, anyone got any luck fixing it? Or is it a server side issue?
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Malaguetta30#69306
commented
I solve the problem here guys! I was installing the game not in my primary HD. So the wizards could not identify properly. Wizards support is the worst.. ¬¬
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Vassourada#83856
commented
I reinstalled the game for the 4th time (the 2nd on epic) and got to play 3 games. After that the problem persists. Is really annoying how the support doesn't care.
The troubleshooting advice simply doesn't help.
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Matt_Jessey#18641
commented
Seems like im not the only one. Please wizards look into this
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Hello,
It sounds like you may need some more troubleshooting advice. Please review our Technical Troubleshooting articles for what advice we have available.
Thanks!
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Vassourada#83856
commented
Same here. I did everything (flush DNS, using VPN, disabling Firewall, deleting manifest docs...)
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AlmostPicard#58812
commented
Same problem here for two days. I've uninstalled+reinstalled, tried installing through Epic, and restarted my computer. I don't know how much more fully I can "fully relaunch the game client".
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meowkung#68986
commented
same here on aug 26
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Katsuwo-CT#88235
commented
According to Wizard Customer Support Twitter, "Error Uploading Data" problem is supposed to be solved by "fully relaunching your game client". But I don't know how to do this. I tried some way involving uninstall and reinstall, but all attempt didn't work. Please tell me how to solve this problem...
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Karashar#35167
commented
Same problem after the update I was able to log into the game build a deck, I left the game and was unable to log back in.
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organic#83272
commented
Game hung after showing a winning screen in standard ranked.
After restarting the game keeps displaying "Error Updating Data - Please check your connection and try again".
Tried to log in from another PC - same result.
Probably game corrupted server-side user data when it crushed. -
Gryphyn#84636
commented
Hello,
Concerning : Error Updating Data: please check your connection and try again
Had completed a game and click to exit, message disk/write problem detected message, click retry, then click forum check status there was no errors at that time
Closed everything down, restarted the computer, Windows 10, 16 GB mem, i7-6700HQ@2.60GHz, 4 cores, 8 logical processors
Still getting the Error Updating Data: please check your connection and try again
<Host Drive (Install default C:)>:\Program Files\Wizards of the Coast\MTGA\MTGA_Data\Logs\Logs
{"min":0,"max":15},"commandZoneQuota":{"min":0,"max":0}}]}
[2077] The referenced script on this Behaviour (Game Object 'Payload') is missing!
[2077] The referenced script on this Behaviour (Game Object 'Payload') is missing!
[2077] [UnityCrossThreadLogger]==> Event_GetActiveMatches {"id":"d04f807c-4232-4129-aa4d-507acd44ac0e","request":"{\"Type\":613,\"TransId\":\"d04f807c-4232-4129-aa4d-507acd44ac0e\",\"Payload\":\"{}\"}"}
[2083] [UnityCrossThreadLogger]8/25/2021 12:09:17 PM
<== Event_GetActiveMatches(d04f807c-4232-4129-aa4d-507acd44ac0e)
{"Matches":[]}
[2086] 8/25/2021 12:09:17 PM LoadWrapperScene
[2086] Caches cleared
[2086] [UnityCrossThreadLogger]==> LogBusinessEvents {"id":"5bb9012f-74a5-4d41-8da1-679ffd3dcc10","request":"{\"Type\":1909,\"TransId\":\"5bb9012f-74a5-4d41-8da1-679ffd3dcc10\",\"Payload\":\"{\\\"ClientSessionId\\\":\\\"2a9f328f-b32b-4047-a455-312b94d1ab99\\\",\\\"MatchId\\\":null,\\\"SegmentName\\\":\\\"Wrapper.InitialLoad\\\",\\\"SequenceId\\\":1,\\\"Duration\\\":0.0330499,\\\"FrameTimeAvg\\\":0.0,\\\"FrameTimeStandardDeviation\\\":0.0,\\\"FrameTimeCounts\\\":{\\\"over_35_ms\\\":0,\\\"over_50_ms\\\":0,\\\"over_100_ms\\\":0,\\\"over_500_ms\\\":0,\\\"over_1000_ms\\\":0,\\\"over_3000_ms\\\":0},\\\"WorstFrameTimes\\\":[0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0],\\\"HighReservedMb\\\":0.0,\\\"LowReservedMb\\\":0.0,\\\"CollectedMb\\\":0.0,\\\"AvgGcTime\\\":0.0,\\\"FirstGcMb\\\":0.0,\\\"LastGcMb\\\":0.0,\\\"LowGcMb\\\":0.0,\\\"HighGcMb\\\":0.0,\\\"NumGcs\\\":0,\\\"DetailedLogs\\\":true,\\\"EventType\\\":22,\\\"EventTime\\\":\\\"2021-08-25T18:09:18.0156586Z\\\"}\"}"}
[2086] [UnityCrossThreadLogger]==> LogBusinessEvents {"id":"b1c0e169-a681-48c3-926d-a65ce8d6a6d4","request":"{\"Type\":1909,\"TransId\":\"b1c0e169-a681-48c3-926d-a65ce8d6a6d4\",\"Payload\":\"{\\\"ClientSessionId\\\":\\\"2a9f328f-b32b-4047-a455-312b94d1ab99\\\",\\\"MatchId\\\":null,\\\"SegmentName\\\":\\\"Wrapper.LoadSequence\\\",\\\"SequenceId\\\":0,\\\"Duration\\\":0.0350803,\\\"FrameTimeAvg\\\":0.0,\\\"FrameTimeStandardDeviation\\\":0.0,\\\"FrameTimeCounts\\\":{\\\"over_35_ms\\\":0,\\\"over_50_ms\\\":0,\\\"over_100_ms\\\":0,\\\"over_500_ms\\\":0,\\\"over_1000_ms\\\":0,\\\"over_3000_ms\\\":0},\\\"WorstFrameTimes\\\":[0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0],\\\"HighReservedMb\\\":0.0,\\\"LowReservedMb\\\":0.0,\\\"CollectedMb\\\":0.0,\\\"AvgGcTime\\\":0.0,\\\"FirstGcMb\\\":0.0,\\\"LastGcMb\\\":0.0,\\\"LowGcMb\\\":0.0,\\\"HighGcMb\\\":0.0,\\\"NumGcs\\\":0,\\\"DetailedLogs\\\":true,\\\"EventType\\\":22,\\\"EventTime\\\":\\\"2021-08-25T18:09:18.0216587Z\\\"}\"}"}
[2087] [UnityCrossThreadLogger]8/25/2021 12:09:18 PM
<== LogBusinessEvents(5bb9012f-74a5-4d41-8da1-679ffd3dcc10)
Success
[2087] [UnityCrossThreadLogger]8/25/2021 12:09:18 PM
<== LogBusinessEvents(b1c0e169-a681-48c3-926d-a65ce8d6a6d4)
Success
[2098] Valid Camera component required on Canvas - Content
[2098] MainNav load in 256ms
[2098] 8/25/2021 12:09:53 PM Coroutine_StartupSequence
[2099] [UnityCrossThreadLogger]==> StartHook {"id":"0a4b4f3f-3a1a-4ee7-8271-fbfd94da4a36","request":"{\"Type\":1,\"TransId\":\"0a4b4f3f-3a1a-4ee7-8271-fbfd94da4a36\",\"Payload\":\"{}\"}"}
[2120] [UnityCrossThreadLogger]8/25/2021 12:09:54 PM
Error response for message 0a4b4f3f-3a1a-4ee7-8271-fbfd94da4a36. Server Error Code: InternalError Message:[2121] Starthook Response failed! Error: , Exception:
[2210] Ignoring Deprecated Client BI Message Social.OnlineFriendsOnConnect
[2210] Ignoring Deprecated Client BI Message Social.ChangeSocialMode -
maxIX01#42515
commented
Same issue here.
Error occured after winning a standard ranked match.
I hope you will fix the problem soon :)