Not sure if this helps, or is just specific to me, but I have both a 2G and 5G wifi at my home. When using the 5G connection I get the error, but when using the 2G connection it seems to work (after restarting the game).

I am getting this same message. My Internet connection is fine as I am able to send this message.

Same issue but it's September now. Was playing this morning on my cell, now it's stuck. How to fix? Un-installed & reinstalled, no help.

Issue started today with the mini update - tried a full clean install not fixed

same issue no fix

Started having this problem today on my PC

Same issue. Using a phone that it worked on yesterday.

I started getting this a few days ago. I have tried reinstalling but that did not help. I also tried running through Steam but that didn't help either. I can still access my account using my Android phone.

This is still a problem for me, I've tried all the fixes and none of them work! Game went kaput a week ago and hasn't resolved itself. Please sort this out!!

Same error. Tried reinstalling, rebooting the phone, cleaning cache, nothing works. Honestly, just hire some competent programmers already, it's one thing after another this year.

Same here. Reinstalled and same error

this worked thanks

- This problem occurs on the fresh installation
- My connection is OK
- Router reboot did not help
- PC restart did not help
- IPV6 disable did not help
- Firewall or antivirus disable did not help
- Proxy disable did not help
- Reinstall or installing on the other platforms did not help
- Reset all the network settings did not help
- The fresh installation on the ther PC it worked

I'm having this error as well. Got the same lame *** response as others have from support. WHAT A JOKE...

Did everything that everyone else has tried but nothing is working when I try to log in through IOS.

Won’t let me log into the game

Same thing happening here, even after a re-install. Also at leat for me it seems to be account specific since I can login at a different account

Disabled IPv6 on Windows 10, instantly fixed

Go to Settings
Select Network & internet
Select Status
Select Change adapter options
Right-click on your active network adapter
Select Properties
Uncheck the Internet Protocol Version 6 (TCP/IPv6) checkbox
Click OK to save the changes

Thank you wiznutz - I need this extra boost to finally throw this garbage game in the trash.

Sure would be cool if this didn't happen basically every time WotC updates the game...

I just kept trying and trying (like over 100 times), and eventually I was able to get in and start downloading (I had removed and reinstalled app). The download stalled so I kept trying some more. Eventually I got it and downloaded and everything went back to normal. I don't know if developers did something on their end and that is why I eventually got through.