MTGA crash on Aksoundengine.dll before starting any battle after M21 update. Please share a working Aksoundengine.dll file
Hello,
MTGA crashes before starting any battle since last update.
Can you please share a working (older version perhaps) Aksoundengine.dll file so I can play again ?
Program lauch, with sound, but when I lauch a battle, after displaying future opponent it crashes specifying it is due to Aksoundengine.dll.
Game was working without error before the M21 update today 25th June.
I tried all options proposed in blog (install last C++ from MS VC_redist.x64.exe, KB2670838, change screen resolution, update graphic driver, update network settings...).
I also uninstalled, reboot and reinstalled MTGA Arena.
By itself the MTGA Application checked 5 time its elements to "improve stability" (it does this check every 4 crashes I think)". However error happend the same.
Only option I can't try for now is to replace Aksoundengine.dll because both links proposed to access the replacement file in the blogs are not working for me ( //73.gs/u/Zam5N.zip and //gofile.io/?c=bK9tCg ).
Like many, I am running Windows 7 64 bits with a Nvidia Card.
Please share the old version file or a working updated version of Aksoundengine.dll.
Thank you for your support.
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ionelFR#52165 commented
A week ago , I connected on another computer and set English + volume to 0
Today with msi file (https://mtgarena.downloads.wizards.com/Live/Windows32/versions/3009.800581/MTGAInstaller_0.1.3009.800581.msi) , i updated the client .
There was the previous path prefilled during installation wizard ( "C:\Program Files (x86)\Wizards of the Coast\MTGA\MTGA.exe")It works now . In C:\Program Files (x86)\Wizards of the Coast\MTGA
Tested in English and without sound -
phagepresidency.com#77978 commented
Hello
I test in english instead of french and t seems to fix. I can't be sure as it is a one day test but no issues since I set engligh, thanks DerTosher#25730.
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DerTosher#25730 commented
I found a workaround on the AKSoundengine error in a forum. Simply change the game language to English. Helped me.
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Gaellika#29656 commented
Hey, bgarber.
On my computer, your technique doesn't work. The complete deletion of MTGA and files is not enough.
The only way I have to solve the problem is to remove "Microsoft Visual C++ 2015-2019 redistributable (x64) - 14.26.28720".
The problem is that without this C++ package, a lot of other software doesn't work (e.g. the office package).
It is however at the time of the launch of MTGArena that the update of C++ is done.Translated with www.DeepL.com/Translator (free version)
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bgarber#73916 commented
I solved this issue by:
- Uninstalling the MtG Arena;
- Deleting anything related to Wizards of the Coast from:
- C:\Users\<Username>\AppData\Local
- C:\Users\<Username>\AppData\Roaming
- Reinstalling the MtG Arena.
After doing these steps, the game worked well for me. -
Gaellika#29656 commented
same problem for me. it is impossible to play a game.
see attached event windows -
UJ47110815#28426 commented
i have the same issue. The game crashed 3 times during a draft event! I lost all the games because of this!
Can you refund me the token for the draft please? See here an error from the event viewer.Protokollname: Application
Quelle: Application Error
Datum: 28.06.2020 18:21:02
Ereignis-ID: 1000
Aufgabenkategorie:(100)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: POLARWDSSD
Beschreibung:
Name der fehlerhaften Anwendung: MTGA.exe, Version: 2019.3.2.27194, Zeitstempel: 0x5e43e820
Name des fehlerhaften Moduls: AkSoundEngine.dll, Version: 0.0.0.0, Zeitstempel: 0x5cb4f75e
Ausnahmecode: 0xc0000409
Fehleroffset: 0x00000000001625ec
ID des fehlerhaften Prozesses: 0x2990
Startzeit der fehlerhaften Anwendung: 0x01d64d67dfa45ccf
Pfad der fehlerhaften Anwendung: C:\Program Files\Wizards of the Coast\MTGA\MTGA.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Wizards of the Coast\MTGA\MTGA_Data\Plugins\AkSoundEngine.dll
Berichtskennung: 36dba6bd-f015-4d02-a0c5-a5e5efa0eab0 -
phagepresidency.com#77978 commented
Error details if needed :
Signature du problème :
Nom d’événement de problème: BEX64
Nom de l’application: MTGA.exe
Version de l’application: 2019.3.2.27194
Horodatage de l’application: 5e43e820
Nom du module par défaut: AkSoundEngine.dll
Version du module par défaut: 0.0.0.0
Horodateur du module par défaut: 5cb4f75e
Décalage de l’exception: 0000000000006019
Code de l’exception: c0000409
Données d’exception: 0000000000000000
Version du système: 6.1.7601.2.1.0.256.1
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: 980b
Information supplémentaire n° 2: 980b9a4afdfc550238ba82194a8ebc25
Information supplémentaire n° 3: c5fa
Information supplémentaire n° 4: c5fa0e3f2e0c547178933bfa31f891ea