Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game
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Fabinhoffa#12751 commented
Boa tarde!
O meu jogo sempre esta aparecendo a imagem anexada. Fecha sempre que inicio ou estou no meio de uma partida.
Preciso de ajuda por favor.
Obrigado
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pondipat#69420 commented
Same here. In 5 games, 4 crashes.
MTGA.exe -
Le Fey#88316 commented
the crashes are sometimes proceeded by some of the images for cards not loading it also becomes more likely the more games i play. ive only had this problem on the current patch
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king_of_the_bongo#13966 commented
Same here, this started with the Brawl update beginning of September, MtgA / unityplayer.dll constantly crashing every two games.
Now with the recent Eldraine update they improved That, it CRASHES now EVERY GAME, cannot play anymore at all.
It worked perfect until end of august.
The wotc customer support is bunch of useless monkeys according to this issue.
The developers are probably not well payed enough to code something properly.
If this software become the future of online MtG, then LOL.
I play this game for 20 years now, but this is the worst they ever produced. A total FAIL. -
HS Arena Player#88837 commented
Every single time that i start a game and it finds my opponent, the game crashes! Then, I need to relog, sometimes takes too long to relog and I lose the match.. that's so frustrating, and i know that is not my pc or internet cos some buddies of mine are having the same problem that the game crashes a lot... i hope you guys can fix that or else i won't play anymore.. thanks
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Moudors#99008 commented
****, the game crashed in the middle of match. Maybe i lost the chance for won my cards in the event.
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daisyboots#58737 commented
my game crashes every 5 minutes
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Vanopopa#92163 commented
How many can be write in technical support, developers our problem, as can be rather unsubscribe. How will you compensate us for our losses???!!!!!!!!!!!!!!!!!!!!!!!(((((((((((((((((((((((((
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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Tecta#58438 commented
A few months ago I hardly experience any crashes. With Core2020 the game started to crash 1 in every 3 matches. With the latest update I can't even get into a single game, it crashes when an opponent is found. Sometimes I can play a bot match but it is incredibly slow and laggy and crashes at the end of the game regardless. And when I navigate to any tab like store or deck I get a connectivity error and have to reconnect. I am unable to play the game anymore.
+++ WER9 +++:
Fault bucket , type 0Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: MTGA.exe
P2: 2018.3.12.64867
P3: 5ca7a9d1
P4: UnityPlayer.dll
P5: 2018.3.12.64867
P6: 5ca7aa1d
P7: c0000005
P8: 0059f88f
P9:
P10:
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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transmogrifier#45181 commented
It began a little bit over one week ago after an update that my game would crash in mid-battle every now and again however...
My game crashes almost in every match after the Eldrain update making it next to unplayable.
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ataridunemaster#76619 commented
Game crashes every game i play after the new update and this is my favorite games of all time. Please help to fix it.
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Sir Hedgehog#94965 commented
quick update for anyone reading this with similar issues. After talking with customer support, they said that my machine didn't reach the minimum requirements to run the game as it uses an integrated graphics card not a dedicated graphics card. This despite my machine having no issues playing the game through closed and open beta and problems only developing in the last month or so. Not sure if they have changed their requirements since then but it seems the solution is straight forward - buy a new computer :| As it stands, they say there is nothing they can do to help me because of this. So if anyone is having similar issues, maybe this explanation helps make sense of things for you.
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Venus#27642 commented
Since the September 4th update, this last update on the 26th is worse, no solution so far.
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claaaams#72910 commented
Just about every match. playing on a mac using parallels. looks like others are having this too! just wanted to add my log
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RickStout#59663 commented
Any feedback with this? Having the same issue.
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antonio#37673 commented
Same problem. Here is the error message I get:
Problem signature:
Problem Event Name: APPCRASH
Application Name: MTGA.exe
Application Version: 2018.3.12.64867
Application Timestamp: 5ca7a9d1
Fault Module Name: UnityPlayer.dll
Fault Module Version: 2018.3.12.64867
Fault Module Timestamp: 5ca7aa1d
Exception Code: c0000005
Exception Offset: 0059f88f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt -
Mitsu#23623 commented
This is utterly unacceptable. I cant even get one game in without it crashing! i see that i am not the only one with this issue. Apparently by doing a quick google search about this issue, its actually a very common issue. BUT WHY? Wizard.... you need to address this issue! this is a game people have and will continue to spend money on but if you expect to have a game that you allow people to spend their own money on to buy extra stuff ( like in-game currency), then id expect a playable game! tell me how to address this issue or fix it with an update. this is not acceptable.
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Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!