Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game
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Kuroro#66597 commented
Can you fix your fking game, it is just unplayable!!!!!! You are stealing our money.!!!
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AlastorDeM28#41038 commented
I was playing standard event yesterday and today and lost like 6 matches because the game keeps crashing and loosing connection. The game started crashing after the update and it is become unplayable... This is really frustrating since I spent quite a bit with you guys...
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Marntuga#93613 commented
Have had constant crashes during ranked matches, draft matches, freezing during normal operation for the past 6 or so months now. I used to be able to get one match in (sometimes) before crash/disconnect but since Theros release I can only get to the match loading screen (me vs opponent) leading to a loss. The game is completely unplayable and ridiculously frustrating.
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CoCoAGoGo#95788 commented
I've had constant crash issues for weeks even before Theros, have done hours of troubleshooting instructed by five (!) different CSRs, no results. Completely ridiculous!
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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Hicks231#67023 commented
I can barely navigate the client. When I do try and start a game it crashes. I reopen the client and the game starts up slowly and the match has started. I cannot complete a match because of the lag.
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raxhenizer#01155 commented
same here, happened to me multiple times. I hope this will be fixed on a short term! I had no problems till the last update for Theros yesterday.
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Goddess_P#97793 commented
heck, it even crashed during bug report. Running on windows 10 here by the way
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Goddess_P#97793 commented
During draft, game crashed several times. Resulting in me drafting a random card as the interface froze graphically but still reacted to mouse clicks. Then game crashes about every other minute during game play. Completely unplayable at the moment. This is after the new set update and today's patch. Fix it please, and I would like some compensation for drafts ruined by this crashing
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StayclassySandi#50205 commented
Just happened. Same happened in a draft yesterday, but I did not know how to report back then and lost my gems that I bought with my money,
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Thiago#52829 commented
O jogo trava no meio da partida. Isso acontece com muita frequência tornando o jogo cansativo pois a cada duas partidas uma trava.
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debytat2#63056 commented
I'm have the same problem.
Re-install app and not works.
This problem appears after the last update.
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Holomek#29672 commented
Launching game = Black screen! Im curious what about Sealed event, have time only today, gj Wizzards!!
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Adam#90804 commented
Same problem here . I uninstalled and then reinstalled , did not work , was working before the update.
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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hackum#61683 commented
Black screen on launch that stays on indefinitely. Unable to play game. Started occurring immediately after latest update an hour ago.
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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Drayven3168#69776 commented
Right upon launching the game it starts with a black screen and doesn't move past that.
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ricechen#62414 commented
Constant disconnects. This started during the very first game I played.
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VeggieWagon#65988 commented
Constant disconnects. This started during the very first game I played. Did not happen with any other programs on my computer, and the wi-fi connection never dropped (except for MTGArena, of course). I play a lot, spend money, and this is frustrating to the point that I don't want to play. Does anyone get responses to these comments?