Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game
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JAVIER#07150 commented
intento instalar y se queda en negro, no instala
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Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
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Memo#78664 commented
When I start the match, the screen goes completely black and there's no option for me but concede the match. Please help.
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Polpot23#27574 commented
Probléme d'affichage sur les dernières map (amonkhet zendikar ...), plus carré noir autour des jetons créatures.
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Sterquilinus#87343 commented
Thanks for the tech skipping my mulligan and giving me a game loss.
Truly outstanding -
Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
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Septentrion#83817 commented
Elspeth's Nightmare lore I counter did not resolve when I played the card while the opponent had Thieves' Guild Enforcer in play.
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Saino#65133 commented
Screen goes black on certain maps, causing me to lose several matches, and when that doesn't happen the cards, especially the creature tokens get around with this bug.
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Hello,
It sounds like you may need some more troubleshooting advice. Please review our Technical Troubleshooting articles for what advice we have available.
Thanks!
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Septentrion#83817 commented
I am loosing all my games because of connection issues today. I have no idea about what is the problem, but if I can't play I will quit.
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Truhil#59430 commented
While reading through the display issues page it's suggested that my system doesn't meet minimum requirements. This was the common explanation when I was experiencing crashes. However, I don't experience crashes any more, so the problem was obviously no with my system. I'm sure if some work was done to resolve this issue, it would turn out that my system, just like before, was just fine.
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Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
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Muggle_of_the_Coast#19144 commented
First time I encountered this bug. Occurred for me in a Historic ranked Bo3 match. Only thing that appeared on screen for me was the settings gear in the upper right corner. I concede game 1, and the normal sideboarding screen appeared. After sideboarding was finished, the exact same "settings gear only" screen appeared.
Apparently the match itself has loaded. By clicking randomly on the screen I can manage to select whether to play or draw first. I just can't see any of my or the opponent's cards.
Attached log is from game 1, prior to my concession.
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Timoumd#18202 commented
Ok so finally dared to do another draft. Big mistake, since apparently it always uses the ZNR background for draft and its clearly the offender. Looked up some gameplay videos and yeah, this is the background and its never worked for me.
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Timoumd#18202 commented
Ok so Im not sure if this will help,but Ive noticed it seems tied to a background, one with a river down the left side. When I make certain actions somethings bet a bit more visible and you can make some things out. Seems the easy fix would be to take that background out of rotation or just let us turn off the background.
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Spartan#27357 commented
Since Zendikar rising lauched i can't draft without getting a black screen when the start, how can i fix this?
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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Timoumd#18202 commented
Same problem black screen when you draw your hand. You can still play, but its real hard since your effectively blind. Log out/in doesnt seem to change it. Cost me a draft and now I wont enter again. Free play seems to hit 1 of 3 games, almost on rotation. My guess is that it cant render one of the backgrounds, hence the rotation. Probably the ZNR one since thats when it started.
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Anchor205#17563 commented
Mac and windows arena, both unable to login, After launching ARENA, black screen appears then about 1 min later the Connection lost comes out.
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scroungley#32144 commented
6 out of 6 blackscreens during constructed matches, 1500 wasted gold...also your bug reporting is NOT user friendly