continual freezes during gameplay
My arena client continually freezes during gameplay and eventually crashes out with windows error.
It seems to most commonly happen when a special effect is being played for a card that has one, so the ability to turn those off might be a useful start. At the moment it's unplayable.
Monkey#50224
shared this idea
107 comments
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lordchunkers#91365
commented
Almost unplayable since last patch, I have tried changing every setting and it constantly hitches and lags.
i7-4770, 16GB ran, SSD, GTX1070
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Arkham_Wyntier#10838
commented
So... Beta's over huh? Doesn't that mean the game is finished? Completed? You've worked out the BUGS and the GLITCHES?
...Then please explain, why, ever since your little "launch" the game has now become UTTERLY UNPLAYABLE?!?! WHY I CAN'T GET THROUGH A SING MATCH THAT DOESN'T CRASH, ASSUMING I CAN GET THE GAME TO EVEN START, WHICH, BY THE WAY, ONLY HAPPEBS ONCE EVERY TEN TIMES I TRY TO START IT???
... Honestly, I'm sorry, I don't wanna be the one to come out and say it, but the ONLY conclusion I can come to is this:
You.
Are.
Lazy.You can't possibly NOT have known about these problems beforehand, unless you're the most incompetent game designers to ever live!
Therefore, I can only assume you KNEW but just don't CARE!
I hope I'm wrong, honestly, but what else am I supposed to believe when this utterly broken, this UNPLAYABLE mess, and take it to "launch?"
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lodur#81269
commented
Arena is completely unplayable!
It is not even possible to play one match, without crashing the game.
I really liked Arena, but it is not fun losing every match, because the game crashes on startup and until i have restarted it, the timer is out and i have lost.
Losing your rank is one thing, but I'm afraid of starting the new "play every card in standard" event, because I will lose two times without even playing.
At the moment Arena is just annoying me.PLEASE do something.
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ShepherdofLostCarcosa#09373
commented
As of the 9/26 update, Arena is crashing at least once per game for me. Is anyone else having this issue with this frequency?
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Zanth#95897
commented
I installed new graphics drivers but that didn't help. then i reinstalled the game and that helped the issue. However my internet plan has a stupid data cap so re-downloading a game is a huge blow to my monthly use. Please take measures to keep your game stable patch to patch rather than as a product that is only stable as a fresh download or this game will start costing me more than just $ for gems
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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Zanth#95897
commented
today i updated my graphics driver hoping that would help. it didn't.
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Zanth#95897
commented
Since the update on september 17th i have been unable to play more than 2 games in a row without the game freezing up and disconnecting me with no notice other than the game not progressing. This is beyond frustrating since i have tried everything possible on my end. Your game is literally unplayable at the moment
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Zanth#95897
commented
Game soft crashes with no indication every 2 games in a row since the most recent patch. i have a AMD r280x graphics card that has worked just fine since closed beta. Please give this issue your upmost attention because it is making your game unplayable right when a new set is coming out. Not a good start, Boris.
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THIAGOCC#56231
commented
MTGA has been using a large portion of my memory, especially after the 9/9 update.
Any ideas on what I can do to improve performance ???
The game has closed during matches! -
Polo#03826
commented
Same thing happening to me. Started when the "view battlefield" option was added during sideboard screens
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Dan SVK#40960
commented
For the last 3 months I have had to start MTG Arena at least twice as it always crashes at least one. Since the last update, there are now frequent diuscobnnection issues. Each disconnect means I have to end the programme (otherwise I wait forever for a reconnection which never happens) and restart the programme at least 2 times. Some days I haven't managed to play even 1 game.
My computer is old but by using low graphics it used to work. What has changed is your update.
It is just so hard to play now. -
Rayn Araunt#06233
commented
Since the update I've been disconnected over 15 times. I've lost ranked matches and when I try to reconnect the launcher is generally unfriendly and will not let me back into the game even though the background sounds effects act as though they are. Unplayable, playing cards causes disconnects.
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BreakBone#24669
commented
I get 3 fps whenever I sideboard playing Traditional Constructed games. Restarting the client does not resolve this issue. DxDiag attached.
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AdminWes
(QA, Wizards of the Coast)
commented
Thanks for the report NastyNaetron. I'll be making this thread the "master post" for performance issues regarding hardware.
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NastyNaetron#14162
commented
AS per spaceghost forum post...
General low fps and frequent hitching. Running the game at any resolution from 720p to 1080p
Specs core i5-5200U 16GB Ram Samsung SSD
Geforce GTX 960M 2gb ram driver 26.21.14.3615 -
Basquiat#04837
commented
Ever since last Tuesday's update when Throne Brawl decks were added (as well as more animations), the game has been literally unplayable for me.
Sure it stuttered a lot before, but now I get disconnected from unity 33-50% of the matches I play.
I've lost lots of gems and gold in draft and constructed events. I've lost rank in constructed.
I love this game and have out a lot of time and love into my decks and collection, so it's really awful to barely be able to play.
I've tried calling customer support about it and haven't been able to reach anything other than automated systems that don't help to connect me with a real person.
I genuinely hope they add an option to turn off these obnoxious animations (at minimum) or fix the problems with their programing.
Like others have said, it's not my system; my system runs triple A games just fine at ultra graphics settings.
This is broken and buggy code.
I hope a developer at blizzard reads this because I can't seem to get in contact with a real person by phone or email.
I'd really hate for this dumb BS to be the reason I uninstall this game and never look back.
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Aroma#54853
commented
i have problem with game stability when i want to cast a card i get freeze or cards drags longer. when im in my decks when they start to load i need to wait moment for them to load so i can edit one of it also fps are droping. generally while im playing i get that weird lags i was on high then i switched to low and on all lvls there are problems. my spec: i5-3470k nvidia geforce gt430 2gb 4gb ram 22 benq monitor.
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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Seikojin#60973
commented
I have had performance issues for months, regardless of streaming, not streaming, having a decent deck collection or few, and regardless of a hardware upgrade. Specs:
Processor: Intel(R) Core(TM) i7 CPU 940 2.93GHz (8 CPUs), ~2.9GHzMemory: 49152MB RAM
Available OS Memory: 49144MB RAM
Page File: 16323MB used, 32819MB available
DirectX Version: DirectX 12
Card name: NVIDIA GeForce RTX 2070
Display Memory: 32602 MB
Dedicated Memory: 8031 MB
Shared Memory: 24571 MB
Current Mode: 2560 x 1440 (32 bit) (59Hz)
Monitor Model: Cintiq 27QHD
Monitor Id: WAC1044
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: Displayport External
Driver File Version: 26.21.0014.3615 (English)
Driver Date/Size: 8/23/2019 5:00:00 PM, 961712 bytes
WHQL Logo'd: Yes
Playlist of my videos: https://www.youtube.com/watch?v=FP-hRPuHHf4&list=PL-lJuezq6GwoIuuj_ITRGfumB5IUIc9vX
