Draft recorded a loss for a canceled game
I canceled my game before queuing to make an adjustment, and it successfully canceled the game, but still recorded a loss for me.
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Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
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giffel#95842 commented
I just encountered this bug myself. Seriously it's been an issue for 2 years? An issue that gives you losses on drafts that you potentially have paid money to enter? I'd assume this would be a priority ticket
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Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
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Jingking#24771 commented
I was waiting for a game after drafted a new deck.
I hit cancel.
It seemed successful on the client side, because I get back to the draft event page.
However, I also saw the "waiting for opponent" message right before leaving the queue screen.
A few minutes later, I got an extra loss in the draft event. -
Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
-
Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
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mulgarat#51132 commented
Same thing just happened to me. I canceled to re-queue and it gave me a game loss in Premier Draft Best of 1
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srirachapilsner#79424 commented
I cancelled matchmaking during the queue, and my record was 1-2, when I came back ~2 hours later the record had changed to 1-3 and I claimed my prize. I need a refund for this draft. It was a premier draft for innistrad remastered
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theKROZ#60459 commented
This exact thing just happened to me on mobile - I pressed the Cancel button while waiting for opponent for a premier draft best-of-1 it seems right at the same time it was pairing me with an opponent, and suffered a game loss.
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GreenCivilian#91675 commented
This happened to me too. I noticed that when I cancelled the game, the message had just changed from "Currently Waiting" to "Waiting For Opponent". It's possible that the cancel button may be available for slightly too long allowing games to be exited after an opponent is matched.
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rnessehair#40329 commented
Midway through a BRO premier draft, 3 wins-1 loss. I clicked to begin the search for a match. Display text said "Waiting..." ~20-30 seconds elapse, I click cancel and for a second I see "Waiting for opponent..." and then it returns to the event screen. Several minutes later I return to the screen and realize I have an additional loss with no explanation.
Log file attached, happened around 11pm CST
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Thalion#73653 commented
I drafted Premier BRO and after I drafted I started playing. While I was waiting for an opponent I cancelled the game finding screen bc something came up.
Two hours later I log back in and get in a game with the same deck. I lose my first game and now I have two losses instead of one.
As such, I would like to request a refund for the draft gems it cost to enter.
Thank you in advance.
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Xenadon#55630 commented
I received a game loss during a premier draft. I'm two games into the draft and I should be 1-1. I played my first game (won), and then cancelled out of finding an opponent for a second game. I closed the app without checking but when I logged in to play my second game I noticed that I had a loss. Note that I did play a legitimate second game of the draft, which I lost. My record should be 1-1 not 1-2. Requesting a refund for my entry
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Crazyape14#34747 commented
Finished a Premier Draft for Brother's War. Tried to start a game. After 3 min I cancelled and got a loss.
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The Jasmine Dragon#04176 commented
Tried my first game of premier draft. Drafted fine, built my deck, then waited in the matchmaking for 30 minutes before hitting "cancel". It gave me a loss despite me never entering a game. Very dissapointed
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Lovablepanda#21340 commented
After queueing up for my draft game, I cancelled the queue to fix something in my deck. When I requeued up, everything was fine but I found an additional loss on my draft. I had only played one game so not sure how this happened.
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OrcishVisionary#55512 commented
Event Loss recorded for a cancelled game - I queued for a match during the Arena open qualifier and spent 5,000 gems. I canceled the game before the game started. The game brought me back to the event page, and I had a loss recorded despite the game being canceled successfully.
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Firelance#71884 commented
I was searching for an SNC Quick Draft game and I cancelled out of the search. As I was cancelling out, it matched me with an opponent. I restarted the search to see if I can enter the game. It did put me in a game (which I won) but then when I came back to the main menu, I had both a win and a loss.
Can I get reimbursement of my draft entry fee?
This seems like it's been a consistent problem. I haven't had it happen in a while but I do recall getting this bug before.
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Bros#26961 commented
It was my first game match in Premier draft when I tried to enter a match then pressed the Cancel button during matchmaking because I had to leave, and I am now 0-1! Apparently, the matchmaker had me matched with someone and interpreted my 'cancel' as a loss.
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nerdturdle#73940 commented
I was playing a draft game when it flipped to the "waiting for server" screen for a second or two. Then the game suddenly returned to the draft home screen and I had a new loss recorded. I immediately played another game and was queued with a new player. I was able to complete the new game without any issues. Can I get my gems back since a draft loss was recorded for a game I didn't lose, and which tweaked out due to no fault of my own?