The Next Magic: Legends?
Dear Wizards of the Coast,
It is quite obvious you don’t care about MTGA. Here are the reasons why it is obvious:
-There are now over 31,000 bug reports and other complaints, many of which have gone unresolved for months at least. Sure, many of these complaints are repeats, but that only underscores the point that they have yet to be fixed. Even worse, these problems have yet to be fixed in spite of numerous complaints about the exact same problem
-There is no active community manager here or in the official forums. I answer basic rules questions here that users think are bugs. I have yet to see any official response or solution to any of the bugs I myself have found. I have seen bug reports from Wizards employees that go unsolved; worse, they themselves sometimes don’t seem to understand how the cards work
-There are typos that have been there for probably years; it just seems sloppy, displays a lack of editing and caring, and is unprofessional. Can you not even afford a part-time editor to review type?
-There are UX mistakes in the iOS app that shows it wasn’t tested properly before release. I encounter these daily
-You barely give anything worthwhile in the Daily Deals any more; often days go by when there are no coin swaps, gems, or anything beyond cosmetic items. Most packs, when they do go up, are 900 gold. The cheapness displayed here, the reticence to give anything away for free, is telling
-You have given up on the pro tour, and therefore possibly any e-sports initiative. So, it seems to me that Arena is now not a corporate priority as it may have been a few years ago
It is obvious that your intent with MTGA was to grab a quick buck, but you don’t want to invest the time or financial resources in making a competitive, top-tier, free app. You are probably content with where things stand, because you can make money on an initial investment of software, and just sell bundles and so forth.
However, if you continue making trash software like this, you run the risk of reputational harm to your core money-making brand. You entered this app field late and half-heartedly, and it shows. If you read any of these posts or complaints, with people saying they are quitting Arena or Magic altogether, surely that would worry you enough to either fix these problems or pull the plug on the whole **** thing.
In other words: if you aren’t going to do this right, why do this at all?