Stuck on Chandra Loading Screen
Like others have described, I can't get past the Chandra loading screen, with animated embers rising up from the bottom.
I've reinstalled the game, updated my PC, and also tried using Revo uninstaller to wipe away traces of the game before reinstalling, and I've even tried using the Epic Games Launcher version of MTGA.
After installing, when the game loads up for the first time, it says Retrieving Asset Manifest; it will download a small file (32.44mb) and then it gets stuck on the Chandra screen.
In the past, when I installed MTGA, it would prompt me for my login in password, but this time it doesn't. Multiple reinstalls all yielded the same result.
Thank you HCBlaze!!!
Seeing advice below, I finally logged in!
I deleted just two, a folder of "MTGAinstall" and a file of "MTGALauncherInstall.log" in C:\Users\user\AppData\Local\Temp, which allowed to see the log in window.
Followed YMCK's advice and deleted contents of C:\Users\user\AppData\Local\Temp, which allowed the login to finally appear.
My same problem was resolved.
I just deleted all files under C:\Users\user\AppData\Local\Temp.
It seems working for me.
UPDATE: FIXED THE ISSUE!
So it looks like there is an issue with how the game's assets are downloaded from the epic games store. Something is missing or damaged in these files. I was able to fix my copy of the game by porting over the asset files from MTGA that I had downloaded on my old laptop. I'm on a Mac and the files can be found on the hard drive >Users> "Your Account">Library>Application Support>com.wizards.mtga>Downloads>AssetBundle. I deleted everything in MTGA's "Downloads" folder and airdropped the files (from the same location) that I found on my older laptop. I was able to boot up the game just fine. If you have another computer with MTGA downloaded this can be a good fix but if you're downloading it for the first time I think you're unfortunately stuck until the developer or Epic Games fixes the issue. If you have a friend with a functioning version of the game on the same OS/system maybe you can have them locate these files and share them with you? I hope this helps!
PS: on Mac OS Catalina or higher- Users library files are hidden as the default in finder. If you need to shut this off to locate the asset files here's a guide to accessing the library folder: https://appletoolbox.com/how-to-show-your-user-library-in-macos-high-sierra-and-sierra/
Same exact issue!
same exact issue, opened a support ticket as suggested in this thread
Same issue. downloaded installer 8/20/21 to install on new HP Omen with Win 10.
Same issue. Had to reinstall Windows 10 again because it won't boot. Arena gets stuck even after several atttempts on uninstall-reinstall and restart.
When I first install the game, the image of Chandra is displayed and the game does not start.
Bonjour, je vien d'installer de jeu sur mon pc mais impossible d'y jour le problemen étant que j'ai cet ectant toujours affiché et annimé
Same issue, stuck on Chandra screen unable to login after installing on a brand new Windows 10 computer.
Though I boot up MTG Arena, text boxes for log in don't appear on the Chandra's picture. So I can't log in on my PC.
I've already tried reinstalling and resetting DNS cash.
However, I can play on my Android smartphone without any problems.
So here's the case: I downloaded MTGA for the first time and it infineatly stuck in loading screen. I must do Alt+F4 to force shutdown the game.
Mrs Angry#84107 commented
game get to second screen where i should starting the registration process but it just freezes.
i try deleting the C:/users/<my name>/appdata/local/temp/wizardsofthecost/mtga
I tried uninstall and reinstall
I tried disable ling all firewalls
I tried Flush DNS and Winsock Reset
and with no results
i love the game but dont know what to do
Same issue here...