Game never loads
When I launch the game it sits forever on the load screen and never goes to the menu
This happens to me on both MacOS catalina and Windows 10, on a freshly made account.
The loading spinner with the orange/red mtg arena icon just hangs forever. I get past the kamigawa loading screen though.
It's pretty frustrating to have just decided to start playing it, and immediately be completely and totally unable to despite doing troubleshooting a user probably shouldn't be expected to have to do.