Unable to log in: Attach failed to drop other attach
I am unable to log in on both desktop and mobile. Whenever I try, I get "Unable to log in: Authentication failed for Let'sGetKraken: Attach failed to drop other attach". This has persisted for about 20 minutes now.
Follow-up: Was totally unable to log in on mobile (iOS), even across a re-install, but desktop was thankfully working fine, and logging in on desktop fixed the issue on mobile as well. Still something eng should probably look at for people who are stuck with only one platform.
This needs to be looked at by engineering — accounts are getting into a weird state, based on the error message it sounds like the server thinks the account is already logged in somewhere else and the new login is failing to kick out the old login (which is non-existent) as it should.
My account just got into this state today; please use it as an example and go check your session database or whatever.
Hi new folks to this problem! I have good news and I have bad news. I had this issue between the December 6th update and the December 10th update and the update resolved it.
The good news is that it seems like this issue is fixed with the next update for those experiencing it. The bad news is that no one here has figured out a way to get Wizards to take this problem seriously and fix it before then (or permanently).
Hope you have better luck than we did.
I have started getting the same error as of todays update. I made an alt account which works fine, but my normal account can't log in on PC or phone.
This happened to me a few hours ago and I'm not really encouraged to contact support based on what I've read here. Looks like they don't really care?
I've tried several solutions with nothing working so far. My alt account on the other hand works just fine.
We need a fix to this.
EDIT: Everything seems to be in order now. As someone else mentioned the problem might be caused by a lingering ghost connection. It just takes forever to time out. Which makes sense considering I got the problem after killing the app while it was trying to communicate with the server.
more than a week now since Arena updated for Alchemy with a bogus event that caused this issue and I get the same error message... Support was pointless as they answered with most likely automated responses that didn't take the issue at had in consideration and I still can't play the game.
I've had exactly the same experience and responses. Sad to see the responses were completely automated. Would love to vote this so a solution is found.
hi, as i said in another topic here the defect is not in the game because i used 2 other accounts and the game opened and i played matches.
The error is in our account, the wizards are making little case because it's been 7 days that my account is stopped and I don't even respond to this post, he's doing it. clowning
Same issue here since the Alchemy updated on all devices and networks I've tried logging in on. Contacted Support, it's still NOT resolved but I'll list what they suggested just for the sake of completion (most of it looks to be automated responses):
Try changing to a public DNS with these steps:
Go to the Control Panel → Network and Internet → Network and Sharing Center → Change Adapter Settings → right click on the adapter you're using and click Properties → On the Networking tab, select Internet Protocol Version 4 (TCP/IPv4) and click Properties. Select Use the following DNS server addresses and enter 18.104.22.168 and 22.214.171.124 as the servers. Restart your computer and see if you see any difference in behavior.
This can cause problems on some corporate networks - you may need to undo this change if it prevents you from accessing other sites you need.
If you've made any customizations related to MTG Arena in C:\Windows\System32\Drivers\etc\hosts, remove those.
Try forwarding the following TCP ports: 80, 443, 9405, 9505
Try connecting with a US-based VPN
Update your network drivers by going to Device Manager → Network Adapters → right-click the adapter you're using → Update Driver Software
To help us identify new issues and develop our knowledge base, you can also contact us here including a game log file and a screenshot of any error messages you're seeing.
[None of that solved anything]
We can only recommend trying the following to see if that resolves the problem:
Download Revo Uninstaller, and use it to ensure that all traces of files from previous installation and update attempts are fully removed before attempting to install the game again
Restart your computer
Redownload and install the game from https://mtgarena.downloads.wizards.com/Live/Windows32/MTGAInstaller.exe
Let me know what behavior you see after trying those steps.
[Also didn't solve anything, at this point I let them know that I was able to login with my friends account just fine and didn't think this was something on my side, which gave me this reply]
"Thank you very much for working with us to try and find a fix to the issues you’re encountering. Based on the information you've supplied and the steps you've already tried, I’m sorry to say that we don't have any known solutions to the problem you're experiencing and are unable to advise you further.
You may want to review our bug submission site to see if any other players have found a way to resolve this specific issue. If you do find a solution, please let us know so that we can update our Technical Support articles and agent training with that solution. I encourage you to keep an eye on those articles for any updates that might enhance your play experience."
So basically TL;DR: Wizards said you're sh#t outta luck and they don't know (or don't want to bother....) how to fix it. Not very... supportive support there.
Is there a number we can call?
I've experienced this same issue since the Alchemy update. Support hasn't been supportive once I identified that I could sign into an alternate account. That doesn't help me when I want to play with the cards/decks on my main account. Purely a server issue.
Are we ever going to get an update on this? i have to play on my buddys account
I've been locked out of my arena account for three days since the new update to alchemy and It seem to me, I keep getting an auto reply back from Technical support with the same information that is not helpful to solving my issue.
I've tried access my account on a mobile device and a PC. Both receive the same Error upon logging into the application GUI.
Also, I've uninstalled the application and then installed it back on to my Mobile and it did not fix the issue.
Flushed my DNS on my PC and cleared my Cache on my Mobile device and it did not fix my issue.
I tried switching my WIFI off and using my Mobile service and that didn't .
Maybe someone will get brave and look at our account and fix the issue.
Also have this issue @Wizards_MS14#29616. Did you have any suggestions as to which troubleshooting articles may be helpful? I couldn't find any that helped.
I have the same problem, I've tried on another pc my account doesn't access, I created a new account and it worked, my account even doesn't access, I changed the password and nothing, so it updated and this error started.
with that i'm losing xp
It sounds like you may need some more troubleshooting advice. Please review our Technical Troubleshooting articles for what advice we have available.
Same thing happening here after updating 20 mins ago. Can't login with either Android or PC. Tried changing my password just in case, still nothing.
Updated 10 minutes ago and now I'm getting this too. Reinstall didn't fix it. Tried my phone, same problem after updating.