Traditional Draft Deck Builder Fault
Whilst drafting SNC on a traditional draft I experienced numerous problems.
When I made my 3rd pick (Sleep with the Fishes) the game bugged out for a second or two and then told me I had taken Light It Up instead. This obviously then affected my entire draft, only for me to find out at the end that I had no Light It Up and did in fact have a Sleep With the Fishes, missing a card I had ended drafting with the idea to include in my deck.
This then cause the draft to crash when I attempted to submit the deck at the end of deckbuilding and when I went back into it, all the cards I drafted were in the maindeck. I removed all the off colour cards but because the total card number was now 40, I didn't notice all the off colour fetches I had drafted that I didn't want to play, so was totally mana screwed for game 1 of match 1. A match I then lost 2-1.
Finally in match 3 (after I had fixed the manabase), the game had put two additional cards into my main deck. I did not put them in myself, and they still showed up in the sideboard when I checked so something seriously wrong happened there. I proceeded to also lose match 3 due to having drawn 2 uncastable cards. I have attached screenshots of this last issue.
I want the 1,500 gems I spent on this draft refunded to me, as this currency was entirely lost due to technical errors within the game.
I am on Mac.
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jidnffc#02863 commented
Where the **** is my reply and my refund, absolutely terrible customer service. Close to deleting the game due to this appalling treatment and behaviour.