Hello,

For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'General Questions'.

Thanks!

The same happened to me! Just tried opening 10 packs of wilds of eldraine but it logged off and I was left with 10 packs less then when I started. When I went to my collection i saw that there where no packs that had been opened… Dosent feel good

I have the same issue with the LOTR Prerelease packs. After the update the packs were gone. I entered the code 2 days ago and needed to wait for the update of 20 june. After the update the packs were gone.

Same issue. Packs from prelease are missing all of a sudden.

Same issue here
Yesterday I insert my prerelease code and get 6 packs for LOTR expansion and today they're missing

5 Dominaria United packs vanished after i opened 50 packs.

I have the same issue. Put in the Baulders Gate Commander Legends code and the packs were invisible, unable to collect.

Same issue here, the packs were visible but locked just after the pre-release but then became invisible.
As a side note - the indicator should not be highlighted when there are packs you cannot open, it's really annoying.

Ditto

I'm having the same issue, along with packs I've won not showing up too.

I have the exact same issue... the "packs" section is just straight up empty. Not even the button to "get more packs" is showing

I gained 6 packs after use the code : D59A4-6E03c-39E28-5C4B6-9C25D
This packs disappeared after around 4 days.
Can you solve the problem please ?

I have the same issue. Put in the Baulders Gate Commander Legends code and the packs were invisible, unable to collect.