Client froze during premier draft - refund request
I signed up for a premier draft, then pack 1, pick nine, the client froze.
My selected card did not show up, nor did the next pack reveal itself, but packs kept accruing next to my icon.
I had to close the client and reopen, but didn't make it back until pack three pick three, which meant that I really didn't get to participate in this draft. Attatched are the two screenshots - firstly when the client froze and packs continued to accrue, and secondly, when I finally made it back in.
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Clouded Page#38053 commented
I was mid pack 2 in a premiere draft.
The picks in pack 2 didn't show up at all.
The client crashed.
I restarted, and Premiere Draft no longer exists, so I could not rejoin my table.
Attached is a screenshot of mid pack 2, showing pick 3, with not enough cards in the pool or sideboard.
I request a refund of the spent gems.
Username: Clouded Page
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Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
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kevjumbaaa#86170 commented
A refund for the premier draft would be appreciated.
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kevjumbaaa#86170 commented
During my draft, the process of choosing cards was very laggy, to the point that my card from two selections prior had yet to appear in my deck. The draft then froze and one minute later an error screen appeared stating "Unable to make draft pick." and the client disconnected me from the draft. During that time, it had auto selected at least three cards from Pack 2 Pick 1 and on.
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Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
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[Deleted User] commented
For Draft problems go to https://mtgarena-support.wizards.com/hc/en-us/requests/new/ and select "Report a problem with my event"
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Sam#50026 commented
refund request
My premier draft froze in pack 2, I waited a while to see if it would recover then exited and reentered to find the rest of the table was on pack 3 and all my cards had been auto picked.
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Cromulated#48851 commented
I mulliganed to 6, waited for the client to allow me to bottom my card or my opponent to rope and neither happened. I restarted the client and i had bottomed the best card in my hand automatically.