network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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UTC_Log - 09-08-2023 11.22.37.log 411 KB -
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Screenshot_2023-04-23-21-02-44-390_com.wizards.mtga.jpg 84 KB -
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downloads_20221019_183816.log 807 KB -
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ashburn98#80727
shared this idea
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trevpather#48536
commented
This issue is happening to me as well. In South Africa
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Hellblazer#24690
commented
It could be a provider problem. It's strange that so many people from Italy have the same problem. It could be a firewall problem that is set up badly by the provider and does not allow users to access Wizards services...
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Passa#19#32590
commented
I’ve TIM too
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and88#01417
commented
I have TIM.
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111one1one111#65956
commented
Maybe fix this issue after 7 days? Bunch of clowns developers
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Passa#19#32590
commented
Same problem from italy. I directly text to wizard without fixing anything…
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Pseudolus#19949
commented
im from italy too
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Pseudolus#19949
commented
i have the same problem since a week, sometimes work and sometimes i have the error. I tried with android app and pc but is the same............ please help
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geralt2701#84425
commented
Maybe it is an ISP issue? Which one do you have? Mine is TIM.
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and88#01417
commented
same problem today too, but I noticed that at night around 1am it works.
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Ryuk#32745
commented
Same problem from Italy since a couple of days.. both on pc and smartphone
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Heyexo#91277
commented
Same problem from italy since 4 days
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and88#01417
commented
I'm from Italy, same problem, even from android smartphone.
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Hellblazer#24690
commented
Same problem here. I'm from Italy and I encounter the "network error / unable to get collection" issue too. I tried to uninstall/reinstall the game, change DNS l, clean cache, but notting happen. This from 04/23 , the day of the scheduled maintenance.
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Boldrake#76186
commented
same problem, 3 days.....
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RengoHD#12772
commented
Same problem here, I am from Italy aswell
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vafer dal pognat#58566
commented
I encounter the "network error / unable to get collection" issue too. I'm from Italy too. only with windows client; with my mac i have no problem....
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CountLau81#31540
commented
I encounter the "network error / unable to get collection" issue too. I'm from Italy too.
Wrote couple days ago to support, screenshots attached, still waiting to have the situation fixed, impossible to properly start the client, Arena is not working even if on the status they say everything is fine, but actually that's not true -
geralt2701#84425
commented
Same problem, same place (Italy), around the same time (less than a week). Inserire meme di Adam Kadmon
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Bolten92#63553
commented
I’m having the same problem, impossibile to log from 3 days from mobile. Somebody has resolved?