hey Wizards!!

Come on, please acknowledge that NOTHING on the Technical Troubleshooting page works to fix this problem! (except maybe the usa VPN - but really, who has access to that??)

For the love of god, don't give us another reply saying we should follow the tips on that page. Please say something useful, or at least admit you don't know how to fix this at the moment (and you're searching for a solution).

One idea would be to check if everyone who encounters the bug is located in [southern?] Europe... Maybe that would give you a clue to start investigating for an explanation

Same problem

Same problem here!

Untill few days ago i was able to login doing multiple "account swapping" with my friend's account (maybe this can be a temporary solution for someone), like a magic trick. Now it's totally broken, i can't login.

Luckly we got the "Technical Troubleshooting section" to feel even more insulted.

Hi,

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Idea: network error - unable to get collection

same here
gl97#32457
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Same report for me since two days ago. Thanks

same here

I have been trying to connect ever since noon (eastern timezone) And it keeps messaging me that it's unable to get the collection and that there is a network error. i have already rebooted the modem. Thing is that I didn't have this problem this morning or any day before.

non riesco più ad aprire il client, continua a darmi lo stesso messaggio "unable to get collection please try again later" ma sono ormai 2 giorni che non si collega, ho anche disinstallato e reinstallato ma non cambia nulla

Same problem here, in the last few days I played some time but then starts this issue and the game is unreachable, Tried restart all restartable but nothing affrcted.

Can't play mtg arena in pc. Network Error. Unable to get Collection.
I check DNS, antivirus and internet connection, uninstall and reinstall mtg arena and the problem continues. Pc and internet connection is ok. Only can access in phone, with android without WIFI. I Suppose is, Wizard’s or internet supplier company, bad interaction. In phone whit another internet supplier it works. Please check it. In Spain almost 50% of population had this internet supplier.

Thanks

Same problem , it got very bad after the update but it's been years this bug is around , and looks like they will never solve it ahahah

I have the same problem! In those 3 week i can’t play Arena
! If i can access, the game is so slow!

How can i Fix it?

I losed some match for this issue….

Same problem since yesterday morning. no way to access the game.

I now have the same problems..2 accounts not working : NETWORK ERROR UNABLE TO GET COLLECTION !! Until yesterday evening all worked fine. Now I got network issue on getting collection. The note for troubleshooting tips was not helpful. Location :Italy

I now have the same problems. Until yesterday evening all worked fine. Now I got network issue on getting collection. But status page states all system operational.

BTW: The note for troubleshooting tips was not helpful. I accept if there are problems after the launch, that would be normal. But basically you are saying that it is our fault. Really not helpful

same problem as me, until 3pm today it worked, but now it won't let me log in anymore, and the technical support doesn't know how to solve it and sent me to look at the comments here. Bah

Same issue.
I had to retry a few times to get in the game for the last few days, but today I couldn't launch the game at all. I did follow ALL suggested steps of the Technical Troubleshooting section (except for the US-based VPN), and the game is permanently stuck on a Network Error.

Early set releases are the best time for farming gems on draft since there are a lot more players in, but I had to stare to a network error instead.
I guess I'm going back to Snap for a few days, or a few weeks, or forever.

I have had the same issue since 1/2 weeks ago, and after the WOE release it's even worse. Every time I boot the game I always got this message, and I've to retry at least 3/4 times before the game let me see the homepage. I've also tried to use the hotspot instead of my wifi home connection, but it all looks the same. Hoping it gets fixed, right now it's kinda unplayable.

same issue, all the day: network error - unable to get collection
tried with different networks, different laptops, different profiles, same issue

Hello,

For this type of issue we recommend checking our Technical Troubleshooting section, where you’ll find suggested steps and troubleshooting advice.

Thanks!

Same issue here
Troubleshooting steps have not worked so far
Second time this happened after an update