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network error - unable to get collection

Can't get in to the main user interface. Can't attach a log when no access to the main menu.

Error displayed: Network error - unable to get collection.

The client asks either to reconnect, log off or check Arena status server (all operational).

Restarted my PC, restarted my internet modem+router. Still same error.

I logged in earlier 6 hours ago, no such problem.

502 votes
ashburn98#80727 shared this idea  ·   ·  Report…  ·  Admin →
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  • DataMaru#45115 commented  ·   ·  Report

    I tried to enter the game for 2 days now and still got "Unable to get collection" error.

    I tried everything in your known issue suggestion. I flushed the DNS, restarted my computer, reset the wifi, making sure firewall is off... None of that is working. I'm pretty sure this is not my fault because my Internet is fine and I can play other games just fine.

    This is frustrating and annoying. Please fix this.

  • 22Twain#28828 commented  ·   ·  Report

    Friends and I are having this issue in UK. Wondering why I bought the Mastery Pass. Not happy.

  • HomemadeMelonade#62597 commented  ·   ·  Report

    Soooo many issues lately with "Network Error - unable to get collection" errors while my internet connection is working perfectly with anything else...
    It's the only game giving me so many issues, I'm seriously thinking of stopping to play jest because of that...

  • HomemadeMelonade#62597 commented  ·   ·  Report

    I keep receiving more and more this error message while my connection is actually super fast: "Network Error - Unable to get Collection "
    It gets so annoying because feels like it's never working lately...
    Any update planned on that, because I'm starting to lose patience with this game?

  • MrLovatt82#48281 commented  ·   ·  Report

    Issues connecting to MTG arena on PC, keeps stating unable to get collection, please try again later?

    No issues on mobile device.....

    Been unable to log in for around 4 days now?

  • Johnsid52#94050 commented  ·   ·  Report

    This is very widespread in the local area. Multiple people having the issue on 3 different service providers (AT&T, Spectrum and WOW). Yet, nothing from Wizards, not even acknowledgement that this is a real issue.

  • bigboy#12270 commented  ·   ·  Report

    Same issue in UK this week. My ISP is TalkTalk.

  • mbrewer192#05846 commented  ·   ·  Report

    Same here in the UK since Monday. Both PC and mobile get this error on home broadband.

    Only way I have got it working is using a VPN or mobile data.

  • PadanFain#10537 commented  ·   ·  Report

    Same here... This is getting ridiculous. Customer support reply that they wont help either!

  • philours#94267 commented  ·   ·  Report

    same here in singapore , work fine , strated to lag after lauching a draft , now i m unable to reconnect , unable to locate collection

  • tonks#67612 commented  ·   ·  Report

    Still happening for me. Already a few days now.

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MTG Arena Bugs & Product Suggestions: User Interface

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