network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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[Deleted User] commented
@Wizards_MS14#29616 I tested all the advice. none of the advice can fix the existing problem. I have already reported this to support. Support has set up help for this. That's not good customer service and I'm extremely disappointed!
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Hello,
For this type of issue we recommend checking our Technical Troubleshooting section, where you’ll find suggested steps and troubleshooting advice.
Thanks!
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The Punch#51498 commented
Same Problem, i can't log in ("Network Error. Unable to get your collection"), neither on my mac nor on my iPhone since aprox. the 23th of December. But i can play on my phone if i use mobile data, so definitely not a hardware issue. Very frustrating, as some features like selecting a brawl-commander or companion just don't work on the phone!
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dopa#74532 commented
.
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dopa#74532 commented
I really don’t know why I still expect anything from WotC… reported my issue, got a link to this here. Just lost 7461 hours of progress to this bug and instead of help I got a note „this has been reported before“ and a link. Smh. Dears WotC, do you want to lose your players? Because this is how it happens. With all that milking and such bad news from Hasbro lately I’m concidering quitting mtg and dnd for good
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Natoflex87#25150 commented
No solution yet? :( That sucks
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Sepsalabim#29760 commented
@gojoSon Your Account ist not lost. I have the same Problem in Laptop. On mobile with mobile Connection IT works normal with normal collection.
It IS a Server Problem on MTGA side.Everybody should write Tickets to get fast solution as possible.
My blackscreen is since 24.12.23. -
[Deleted User] commented
I got the Same Problem.
Since December 23 i cant Play, Network Error, unable to get collection or a black Screen ist all i See.
Can Somebody Help, i Play Arena since the beta and i would quit playing If my Account ist lost -
[Deleted User] commented
It's just sad what WotC writes as answers. I am aware that basic errors have to be queried, but if so many users report it is a systematic error. Please urgently work on the quality of the IT service staff and take the reported error seriously. I expect a timely solution!
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Avataras83#15747 commented
The first level support is horrible
I work as admin in a mid size sales company (800 persons).
I actually cannot login with my main account (**********@g*****.com)
1. it's loading some time and ends in an black screen.
2. It's loading some time and gives a failure "Collection could not be loaded"
3. on android same problemson the same PC - with my second "testing" account (*******@h*****.com) i can connect and play without problems!
So the Problem is with my main account - please check if there is something not working correctly! The last i made was buying a card sleeve.
I tried on the same computer another login (other account) and it works. If i try my main account - it crashes.I see no Hardware/Software Issues when another account (on same computer) works without Problems!
I see no Internet Connection Issues when another accounts works without Problems (2 Computers, 2 Smartphones)So it's time to give the Problem to Professionals and not to "standard support - copy and paste" mailers!
- my tickets... with standard answers - check hardware... try new driver updates, internet connection blah... so your 1st level support dont read what i tried and wrote!
I think there may be Database Issues or server Issues. something in the account is broken - the last thing i bougt was a card sleeve - 2 hrs later the game did not work again!
I'm playing since the closed beta time. -
Avataras83#15747 commented
The first level support sucks
I work as admin in a mid size sales company (800 persons).
I actually cannot login with my main account (**********@g*****.com)
1. it's loading some time and ends in an black screen.
2. It's loading some time and gives a failure "Collection could not be loaded"
3. on android same problemson the same PC - with my second "testing" account (*******@h*****.com) i can connect and play without problems!
So the Problem is with my main account - please check if there is something not working correctly! The last i made was buying a card sleeve.
I tried on the same computer another login (other account) and it works. If i try my main account - it crashes.I see no Hardware/Software Issues when another account (on same computer) works without Problems!
I see no Internet Connection Issues when another accounts works without Problems (2 Computers, 2 Smartphones)So it's time to give the Problem to Professionals and not to "standard support - copy and paste" mailers!
- my tickets... with standard answers - check hardware... try new driver updates, internet connection blah... so your 1st level support sucks - they dont read what i tried and wrote!
I think there may be Database Issues or server Issues. something in the account is broken - the last thing i bougt was a card sleeve - 2 hrs later the game did not work again!
I'm playing since the closed beta time. -
CrustiCroc92#15151 commented
I have the same Problem for the last 3 Days. I tried every possible solution, restard my Router, firewall shutdown, to empty dns cache, even a new game download, but still the same error.
Like Kartenaffe#06964 said, I try using my cell phone's mobile data connection, it works. Even as Hotspot for my Windows Pc.
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Mintman#63051 commented
Same. Could play at my parents home properly today in the morning , but now at my home I get the "Uanable to get collection' error again, had same problem on Dec 24th first time. Restartet router, but still same error.
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[Deleted User] commented
@oculus
I have the same Problem. I can't connect with my provider connection.It doesn't matter whether I try it with a Windows desktop PC, Apple imac or iPad.
But when I try using my cell phone's mobile data connection, it works. Can someone please help me how to fix the problem?
Thank you! -
oculus#29227 commented
When I connect via my mobile, the problem disappears, but connected to my home WiFi it suddenly does not work anymore since yesterday
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Kalenz#95766 commented
Unable to get Collection. Again. But somehow status says all green like always.
Seems the staff are unable to make a functioning program. -
Darkjul#08411 commented
Now me too on android phone and pc notebook
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GraussePépite#04851 commented
Same here since tuesday ...
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Jibs#77301 commented
Again today, after a midweek event game.
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ShadowKnight#63581 commented
The same problem on sunday, then monday was ok but now i can't play again. After two games of limited who the software works correctly, in the third game I was unable to play a real game with a lot of lag. I play a standard game in order to see if Magic Arena is OK. The game plays normally. I log out and exit the game in order to restart and now I can't log again.
10 minutes later I can log into MTGA again. Server wait times are long. I play a single match with lags and I don't have all the messages around the avatar. Server wait times after the match was long too. I log out because it's too difficult to play.