network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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oculus#29227 commented
When I connect via my mobile, the problem disappears, but connected to my home WiFi it suddenly does not work anymore since yesterday
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Kalenz#95766 commented
Unable to get Collection. Again. But somehow status says all green like always.
Seems the staff are unable to make a functioning program. -
Darkjul#08411 commented
Now me too on android phone and pc notebook
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GraussePépite#04851 commented
Same here since tuesday ...
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Jibs#77301 commented
Again today, after a midweek event game.
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ShadowKnight#63581 commented
The same problem on sunday, then monday was ok but now i can't play again. After two games of limited who the software works correctly, in the third game I was unable to play a real game with a lot of lag. I play a standard game in order to see if Magic Arena is OK. The game plays normally. I log out and exit the game in order to restart and now I can't log again.
10 minutes later I can log into MTGA again. Server wait times are long. I play a single match with lags and I don't have all the messages around the avatar. Server wait times after the match was long too. I log out because it's too difficult to play.
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Master Tom#21277 commented
I've got the same problem too here
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Typical#54314 commented
Same problem
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Golgorosh#28681 commented
Same issue here.
Can't play. -
nop#66244 commented
Same here for 3 days in a row
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bruno#53617 commented
same problem here
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yvantriloque#42401 commented
The same problem on sunday, then yesterday was ok but now i can't play again.
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Bomboklat#93817 commented
Same problem for me, impossible to reach my collection. Same thing on laptop and phone. Don't know why. Wifi and 4g+ are all ok. I tried many things but still not working...
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Choucx#84754 commented
Was playing this morning (10 AM GMT+1), the game crashed.
And now I only get :
Network Error
Unable to get Collection.Any IP Address or route change who propagated this morning ?
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Bomboklat#93817 commented
Same message for me: unable to get collection-Network error. I got the same problem on my laptop and on my phone since yesterday. Please help me, I want to play. I already try to uninstall and reinstall the app. Thx
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buxbuz#43172 commented
same problem what can we do?
please wizard -
Choucx#84754 commented
Was playing this morning, the game crashed and now I only get :
Network Error
Unable to get collectionAny IP Address or route change who propagated this morning (GMT+1) ?
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urofirst#87053 commented
Same problem…
« Unable to get collection », can’t play anymore.
Is there a solution ? -
Sweetness#30769 commented
To Wizard developpers and administrators :
This issue can be either server or database related.
Regarding servers, is cluster infrastructure sufficient enough to support the growing number of players ? (Load balancing, number of servers per cluster, …)
Regarding databases, is the free space sufficient enough for databases to work ? Or the maximum number of simultaneous connexions is sometimes reached ? (Verify database free space and verify database config).N.B. : Depending on the kind of database (oracle, Postgres, Ingres, Mongodb), the config might be modified/checked differently.
I hope you will find a way to solve your servers or databases issues.
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Jibs#77301 commented
I met the "Unable to get collection issue" screen during a quick draft game, that made me loose my quick draft game. I met the same issue one day before (previous sunday) and was unable to connect to the game for the day.
I could connect yesterday and play a few game, but during my last match, the game begin to be slow, i saw the timer bar displayed while i was desperatly trying to do actions, then i got log out. No internet issue because i could start a youtube video in the meantime. Then after that unable to log until this morning with the message "Unable to get collection again".
I love this game, but a problem that could happen at any time and make me unable to play for the rest of the day is kind of frustrating.
No issues on mobile device if connected to mobile network, same issue connected to Wifi. I live in France.