The first level support sucks

I work as admin in a mid size sales company (800 persons).

I actually cannot login with my main account (**********@g*****.com)

1. it's loading some time and ends in an black screen.
2. It's loading some time and gives a failure "Collection could not be loaded"
3. on android same problems

on the same PC - with my second "testing" account (*******@h*****.com) i can connect and play without problems!

So the Problem is with my main account - please check if there is something not working correctly! The last i made was buying a card sleeve.
I tried on the same computer another login (other account) and it works. If i try my main account - it crashes.

I see no Hardware/Software Issues when another account (on same computer) works without Problems!
I see no Internet Connection Issues when another accounts works without Problems (2 Computers, 2 Smartphones)

So it's time to give the Problem to Professionals and not to "standard support - copy and paste" mailers!

- my tickets... with standard answers - check hardware... try new driver updates, internet connection blah... so your 1st level support sucks - they dont read what i tried and wrote!

I think there may be Database Issues or server Issues. something in the account is broken - the last thing i bougt was a card sleeve - 2 hrs later the game did not work again!
I'm playing since the closed beta time.

I have the same Problem for the last 3 Days. I tried every possible solution, restard my Router, firewall shutdown, to empty dns cache, even a new game download, but still the same error.

Like Kartenaffe#06964 said, I try using my cell phone's mobile data connection, it works. Even as Hotspot for my Windows Pc.

Same. Could play at my parents home properly today in the morning , but now at my home I get the "Uanable to get collection' error again, had same problem on Dec 24th first time. Restartet router, but still same error.

@oculus
I have the same Problem. I can't connect with my provider connection.It doesn't matter whether I try it with a Windows desktop PC, Apple imac or iPad.
But when I try using my cell phone's mobile data connection, it works. Can someone please help me how to fix the problem?
Thank you!

When I connect via my mobile, the problem disappears, but connected to my home WiFi it suddenly does not work anymore since yesterday

Unable to get Collection. Again. But somehow status says all green like always.
Seems the staff are unable to make a functioning program.

Now me too on android phone and pc notebook

Same here since tuesday ...

Again today, after a midweek event game.

The same problem on sunday, then monday was ok but now i can't play again. After two games of limited who the software works correctly, in the third game I was unable to play a real game with a lot of lag. I play a standard game in order to see if Magic Arena is OK. The game plays normally. I log out and exit the game in order to restart and now I can't log again.

10 minutes later I can log into MTGA again. Server wait times are long. I play a single match with lags and I don't have all the messages around the avatar. Server wait times after the match was long too. I log out because it's too difficult to play.

I've got the same problem too here

Same problem

Same issue here.
Can't play.

Same here for 3 days in a row

same problem here

The same problem on sunday, then yesterday was ok but now i can't play again.

Same problem for me, impossible to reach my collection. Same thing on laptop and phone. Don't know why. Wifi and 4g+ are all ok. I tried many things but still not working...

Was playing this morning (10 AM GMT+1), the game crashed.
And now I only get :
Network Error
Unable to get Collection.

Any IP Address or route change who propagated this morning ?

Same message for me: unable to get collection-Network error. I got the same problem on my laptop and on my phone since yesterday. Please help me, I want to play. I already try to uninstall and reinstall the app. Thx

same problem what can we do?
please wizard