network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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tramontane#68343 commented
Same issue as well
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Saving Grace#03494 commented
Hi everyone,
It's happened to me today.
Has anyone found the solution? What about the past messages, has it been fixed for you guys? -
diabolo#65849 commented
7th time its happening in the last 6 months ...
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MorGalad#57345 commented
Guys, instead of telling us to check the default troubleshooting section, can you just write here what to do?
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fedescimmia91#68601 commented
I have the same issue by two days. can be fixed in same way?
+ù -
VinVanSengir#87418 commented
Tried to open firewalls, NAT port config, even with DMZ from the router config app, but nothing worked; downloaded a free VPN app, connected from Netherlands and worked again; this is surely a problem with Southern Europe and Vodafone, please WotC investigate this issue
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VinVanSengir#87418 commented
Having the exact same issue wit my land internet ISP WiFi or Ethernet connection (I can only connect via Mobile Data with exactly the same ISP);
ISP: Vodafone Spain -
December#56335 commented
having the same issue, again
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Malef#41755 commented
Same issue here
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Darcanis#34435 commented
Having the issue!
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Darcanis#34435 commented
Happenign to me. Please help / fix.
Not great at the start of a new set ... -
glad123#02248 commented
Also having this issue
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ReiraK#22971 commented
Experiencing this exact problem rn. Yesterday was fine and suddenly i cant login today
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DariusVortexPl#16956 commented
Unable to play entire day. After open MTGA launcher i got loading, then "waiting for server" and after it different info, mostly: "Network Error. Unable to get collection. Please try again later." Tried many times, first time 7 hours ago
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Rios#53198 commented
Não consigo jogar o evento no matherino! Frustrante!!!!
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Kalenz#95766 commented
So is wizards doing anything or do they just don't care?
I suggest going to Hearthstone or Shadowverse.
Those games actually start. -
kre commented
Just to update. The issue has disappeared and haven't experienced it in the past days . I hope it is fixed for good now. Again for anyone else facing this issue I would recommend VPN and connect to USA, which was what worked for me.
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kre commented
Yep this issue is back and I can confirm that it is a specific ISP issue that is popular in S. Europe. I don't think there is anything we can do other than change ISP.
Using a VPN and changing your country works too. It's sad that you can't play MTGA in that ISP that is popular in the region. I have no issues with any other online game, MTGO included.
If you are in southern Europe and facing this issue you should try another ISP and a VPN and if the issue is resolved you are facing the same thing. It's an ISP issue.
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Procrastinator#89434 commented
I experienced this now for the first time. Two possibly relevant observations:
- I am visiting Italy now, this didn't happen in other countries. Hence the "S. Europe" thing mentioned below might be indeed a pattern.
- This happens when I'm connected to one particular ISP. When I used another (mobile) internet provider, the problem did not seem to occur (yet). -
plebc#39224 commented
getting this error again ...