network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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UTC_Log - 09-08-2023 11.22.37.log 411 KB -
network error - unable to get collection.jpg 13 KB -
Névtelen.png 16 KB -
downloads_20221019_183816.log 807 KB -
Log20221019_153657.log 2 KB -
Screenshot_2022-10-19-12-10-19-36_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 34 KB -
Screenshot_2022-10-19-09-51-53-26_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 108 KB -
Screenshot_2022-10-19-09-51-49-81_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 85 KB -
Network Error 2.jpg 50 KB -
Network Error.jpg 37 KB -
Screenshot_20221019-094745.jpg 107 KB -
Screenshot_20221019-094740.jpg 84 KB

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Rhaine_Augur#61915 commented
Network login problem. After matches, network error occurs locking up and suggesting resigning onto the client. Closing and attempting to rejoin client yields "unable to get collection - log on later" Later, when?
I see that this has happened to many others after software updates in the last 6 months, but no suggestions as how to solve.
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violentpulse#54169 commented
Can't enter mtg arena.. no matter what I do it won't let me get pass this screen. Quest getting piled up
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Roque#50836 commented
Same error whenever I try to challenge my girlfriend. I can challenge other players, I can play online matches normaly, but can challenge her.
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atlas7#56809 commented
have the error
found this error in the unity player log
Uploading Crash Report
NullReferenceException: Object reference not set to an instance of an object -
atlas7#56809 commented
Same Issue for me - multiple desktop machines, mobile devices, tried on different networks
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edlee#81230 commented
Same for me. Losing server after a few turns or start of the game. Or it just won't load at all. Also have gotten several different errors from authentication errors, network error, and collection error.
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Seba108#07518 commented
Same here (in Germany) since this morning . Laptop and phone (wlan). Interestingly enough: if I use my phone as wifi-hotspot for my laptop I can connect (but only then). Weird.
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December#56335 commented
I hate how they don't care and let this go on for several months, support is not useful at all
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Iknowyoudid#22074 commented
Same error. Unable to get collection....
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KnewXVC#50396 commented
Same error. Unable to get collection ...
Wizard of the Coast Support replied.
Problem yet not solved.
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shadowheart#53129 commented
In the past, there was a rank bug that didn't increase. It took 3 months to fix it and didn't compensate anything. Come this time, I can't enter the game again. It's been a month and still can't fix it or don't care to fix it. I don't know. Poor support, service that doesn't care about customers at all.
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KnewXVC#50396 commented
Same error. Unable to get collection....
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WhoRich#71377 commented
Same issue fix plzzz
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KitKat1991#85253 commented
I have had same issue and contact customer services to be told "Sorry can help you go look at technical bugs to see if someone managed to fix it" when its clearly an account issue as I tried to with both my laptop and my phone and both did the same. I done everything I can to try and get this to work and I am not so angry because I have lost 3 years of playing nearly daily, putting money in etc.
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CAP10#53959 commented
same issue.fix it plz
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R@sin#50448 commented
Same for me. When it happens, I cannot log in any of my accounts with different devices, network or vpns. But after a few hours, I can log in again.
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Sjaiks#90518 commented
Same for me, on mobile I keep losing the server, and can't loggin on PC
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epig combos#05464 commented
also having this same issue please fix wtf wizards
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Wangor#30104 commented
Been having this problem since Feb 27 (in the UK).
Really convenient timing given I have the Regional Championships next week to prepare for. -
deathbringer#42890 commented
Happening since the new set for me since start of March. In the UK. Sometimes allows login, but often gives this error