Unable to connect
Since this morning, it is impossible to connect. We have an error during connect to server just before loading the main page. I have tested on different device (pc or mobile) and it is always the same result. The servers looks operational according to the website. So what is happening, and how can i access to the game?
Thx for your respond
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KingOutlaws#29441 commented
I cant't enter the gane, i get an error and the message says it was not possible to load the collection.
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Lugosis#35359 commented
Same issue here. I can log in from mobile device (android) with data connection, but from mac with home wifi connection "Can't get collection" error occurs after long time waiting with black screen. Same error from mobile device with wifi home internet connection (wind 3 / Italy). I precise that internet home connection is operational and stable; also tried to restart router and to connect mac with lan cable, same issue...
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Tiberth#74033 commented
Hi,
Cant connect to the game, all day servers have been very slow and now can´t log in. anybody else?
KR
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bthrsn#09343 commented
It’s critical, cause I have started the decathlon draft event and have less time to finish it
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bthrsn#09343 commented
Can’t enter the game after loading screen, pc windows 10 or ios phone
Instead of successfully enter the game, I see black screen with cursor or network error, internet connection is stable -
Renderis#47911 commented
Can't enter the game. the system gets me this advice "Unable to get collection. Please try later". This happens after the waiting screen with the "Waiting for server" advice
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Teboda#10106 commented
I've also seen this since this morning (CET) and it's been reported on by some on FB but I have yet to see an acknowledgement from WotC anywhere.
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Makittesen#12629 commented
Today Aena doesn't work, doesn't find servers, after gives you the choise "reconnect" "quit" "check server status", on your site servers are fine but my client doesn't find them, I already tried to uninstall and clean files and keys from register, installed again and got same resut.
win 10 pro on laptop hp zbook i7 4700MQ gpu NVIDIA Quadro K1100M
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Death Murder Kill#35847 commented
Can’t connect to server issue today
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mig#41520 commented
Same issue today
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Buzzkil#17657 commented
every time I try to log in and play on either PC or android, I get an error message saying "can't connect to server". I have tried everything on the help site, nothing works. Server status says they are up.