Intermittent freezes/lockups/crashes
Still suffering freezes that force me to close the game and relaunch. Happens randomly in duels. I HAVE TAKEN ALL THE APPROPRIATE TROUBLESHOOTING STEPS!!! already.. The latest crash happened less than 5 minutes after loading the app. This one has to be a coding issue. Using Samsung S20. All screenshots taken are different times that the game crashed. Will continue to update as more crashes occur.
-
Darthrc#87184 commented
Looking for accountability at this point. Wizards_MS14#29616 continuously gives the same WRONG advice and deletes it. Have already spoken with support about this behavior.
Give me some real help or don't respond at all @Wizards_MS14#29616, either way it shows the negligence of your support team. -
Darthrc#87184 commented
Yet another... while browsing my deck builder. Sigh.
-
Darthrc#87184 commented
Reinstalled last week, problems persist! Less than 5 min since starting up, first playtest of the day.
-
Darthrc#87184 commented
Another fail response from support. Read the thread please!
-
Darthrc#87184 commented
Another one. Just about a crash or two an hour or session. Support look into your bugs.
-
Darthrc#87184 commented
Another one today... getting fed up with reporting to an empty forum! Acknowledge the issue please!
-
Darthrc#87184 commented
LOTR update: same issue different patch. Not long after launching. Already taken the troubleshooting steps !
-
Darthrc#87184 commented
Wizards MS14#29616 I already took all as listed in the original.... Need a solution. Some crashes within first 10 min without tabbing out.
In case reply gets deleted (you already deleted one of your replies in this thread) see attached staff response.
-
Hello,
For this type of issue we recommend checking our Technical Troubleshooting section, where you’ll find suggested steps and troubleshooting advice.
Thanks!
-
Darthrc#87184 commented
Another day another crash SOS
-
Darthrc#87184 commented
Another day another crash.
-
Darthrc#87184 commented
Another lovely bugged match. Found an opponent immediately, locked in that screen for a minute and a half.
Support? Hello? -
Darthrc#87184 commented
Another crash, less than 10 mins since I launched the app. Fresh round against Sparky with a new testing deck... Seriously, support. Please respond with more than a "visit our troubleshooting page". Please! This is still happening...
-
Darthrc#87184 commented
Yet another crash, once again all troubleshooting steps taken (my phone is not overheating either so that isnt it.) Recent boot on app. Maybe 3 or 4 rounds with Sparky.