In need of a more engaging support in this forum
I was directed here by email customer support in hopes of fixing my issues. I was assured support is involved in here.
Several posts have been made for different issues. I have no idea if any of them have even been read. One had a staff member respond with a template "check our troubleshooting page!". Once I replied that I jumped through the hoops, the individual took their post down. I will give credit where credits's due, one of my issues got resolved. The staff handling of issues on here seems highly unprofessional, but the community in here does a good job where they can.
Many posts are simply in need of rule clarification, and then left forever to bury real issues. There is seemingly no active cleanup being done to remedy this.
Look at the hot issues page. Read through 3 pages. There are SO MANY citizens crowbar, land/battle search issues that could be merged and cleaned up.
Support staff should be engaging. This is the only company that I have dealt with that tells their customers to go to a seemingly unattended forum. There are a handful of posts a day on this forum.
Should not be hard to at least engage with the customer and acknowledge their issue. When done a followup should be made to ensure the issue has been resolved. I worked customer service. What I have experienced in here is far from customer service.
Edit and PS: If I appear to be angry it is because I am! The handling of several issues has already been terrible here. I need real solutions, not make believe copy pastes that only work if the end user has not already helped themselves.
July edit: spoke to an elevated customer service representative by the name of Frank, who assured me that my concerns would be relayed to the team. That was several weeks ago. Nothing improved and nothing changed. 2 months you people should have been aware of issues that I took the time out of my busy day to write a detailed report about. 2 months I have been unanswered, 2 months I have been ignored. Wizards of the Coast, you are a terrible company with terrible employees working for you using a terrible bug reporting platform. If you truly cared you would have people assigned to outreach, to let customers know they aren't posting to an empty forum.
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Darthrc#87184 commented
Still very relevant since many issues I reported have gone unnoticed for over a month. I'm fed up with WOTC. Seems to be nothing but lazy pieces of dirt working for your company.
Edit: I have left a negative review on Google Play since no one in WotC seems to care enough to do the right thing. Also, do not expect a dime more from me until Mythos of Illuna has been fixed and each of my issues is acknowledged/fixed. Good day.
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Darthrc#87184 commented
Still very relevant. Bump.
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Darthrc#87184 commented
You have the ability to mark items as "not a bug." Why is it not used on all but a couple posts?
Citizens crowbar and Kunai are resolved. You could mark them as such. Posts that simply need rules clarification should be marked as not a bug. This forum is in dire need of cleanup. Would help you get to the more pressing issues. -
Darthrc#87184 commented
How is it that a support team member is even allowed to post on a forum topic and delete the post once they realize how unhelpful it was?
Or if this was a private response... why was it even a private response? Are your employees taught to cover their @@@ after they "help" a customer?? I am livid at the lack of engagement, the negligence shown is gross.