I purchased the Mastery Pass for LoTR and after watching numerous online videos of what I would receive by purchasing the Mastery Pass, I did not receive what I was told I would. I then had some back and forth with WoTC customer service and they eventually refunded me the pass (which I did very much appreciate), as I was not pleased with the purchase.

They did say however that there was no bug and I received the proper items, which were much smaller than I was lead to believe, so I think it would be very helpful to players to make it very clear (maybe show an itemized list) of what they receive immediately upon purchasing the pass, and what is later received by grinding levels. Initially it looks like buying it should just unlock the whole mastery tree, which isn't true. It is not even remotely clear what is received, it was so confusing. Please make it clearer to players what they are buying with the Mastery Pass so they can make a more informed purchase. Your customer base would feel much more respected I assure you. Thank you for your time!