Cannot connect when on WiFi (mobile phone)
I cannot connect for several hours now. I have iPhone 12, iOS 16.6.
Game cannot start, it gets stuck at different point every time. Now it says "network error, unable to get collection, please try again later". A minute ago it said "error updating data please check your connection and try again". Then it said "network error, there was a problem when communicating with the server" etc. Sometimes I see the first screen with the lady, sometimes not even that. Many times "waiting for the server" with the circle going round for a really long time...
My internet connection is ok, 48 Mbps steady. I have all latest updates. I uninstalled and reinstalled
Your status says "all systems operational" which is very strange. Apparently it's not operational...
Since last update many times I had trouble or long time to connect. Now for a couple of hours i cannot connect at all…
Note that this happens ONLY when I'm on my home WiFi (same WiFi I have been using for years and no changes recently). When I connect with 5G I can play the game.
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manos87#95957 commented
One additional feedback I just found. If I use 5G to connect to the game and everything is properly initialized, afterwards I can switch to WiFi and continue playing...
It appears that the bug can be limited to: I cannot connect and initialize the game when on WiFi... It tries but fails. network error, cannot connect etc.