Cannot sign in to submit a request
Every time I try to submit a request it asks me to log in and every time I log in it redirects my to my profile. When I return to the pictured page I am always still logged out so I cannot submit requests. It's pretty infuriating to have the system for reporting bugs and issues also be bugged.
boontish#82689
shared this idea
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Mr M#20136
commented
Of course no one is filing tickets because no one can sign in....
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GameOfHodors#34394
commented
Hey so I just had this issue, I had just changed my email and the loop started happening. I contacted support through email customerservice@wizards.com and had them change my email again. Then I made sure I was logged out of the client with my old email, logged in with the new one clicked on report bug and that fixed it. Not sure if this will work for everyone but hope that helps!
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boontish#82689
commented
I have tried chrome, firefox, and internet explorer on two different machines both running windows 10. I still cannot log in to the https://mtgarena-support.wizards.com/ page and get redirected to https://myaccounts.wizards.com/account every time I do. no matter how many times I try I am always still signed out when I return to the submit request page.
There is one difference after I enter my credentials which is that after wards instead of being repromoted to enter my credentials when I click sign in, it just immediately reroutes me to https://myaccounts.wizards.com/account. This applies to both the button in the top right and also the button under neath the "What would you like to contact us about?" form. Clicking "my requests" also reroutes me.