Freeze and crash of the general client user interface on PC following the September 12 update
Following the September 12 update, the download of the update seems to have gone well. However, the game interface freezes as soon as I try to go to the Packs or the Store pages, or when I try to click on the quest renewal. The game freezes and it's no longer possible to access the menus, even if it's just to close the game. The bug concerns a PC platform.
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Rory Gallagher#45131
commented
Another one with the same problem, I hover over the daily missions and the game crashes, I hope they fix it.
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neuroteek#79844
commented
How is this ignored for a month now, obviously it's minority that's affected, but it's still a lot of paying customers. It's wild to me we are being ignored. Not a singel official statement acknowledging that this exists. Like they don't care.
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Lee Sean#23138
commented
It is a same symptom for me in my PC platform in Duskmourn pack.
After stopping MTGA (PC), you can find your log "Look rotation viewing vector is zero"
Im my opinion MTGA team releases for a solution :
MTGA install files full version or minor(lighter) version as like moblie version in PC plattform. -
Claron Ridge#50445
commented
I am experiencing the same issue. It makes playing very difficult. I hope that a bug fix is on the way.
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vvjakevv#13490
commented
Here's a video of what happens when you try to open the Packs tab with a standard Duskmourn pack available. It freezes every time as it tries to load the image of the pack.
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vvjakevv#13490
commented
Hello. I've been having the same issue. I seem to have fixed it today by buying an Alchemy pack of Duskmourn. When I opened the Packs tab it has the Alchemy pack in front of the standard pack that I had before and it did not crash the game. I was able to open the standard packs before the Alchemy packs and it let me open everything without freezing. I think it has to do with the graphics for the Standard Duskmourn packs. It would freeze every time it tried to load the image of the pack waving back and forth before you open it. Having the Alchemy pack ahead of it seems to fix the problem. I hope this helps everyone!!!
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Profff#95004
commented
Hi, I'm facing the same problem on my laptop (running windows). The game interface always freeze if I try to swap the daily quest or to join a draft. Customer service redirected me here, I don't know if I have to send another email or just to post here and waiting for an answer.
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Lelis#11470
commented
I've been having the same issues since it happened, causing me to loose matches and be unable to play Drafts
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FireCat25#34809
commented
Desde septiembre el juego se blockea muy rápido. Esto es un desastre, que la compañía haga una actualización que impida jugar.. y la mantengan mas de un mes con otras dos actualizaciones de por medio, conozco muchos con este mismo problema, están perdiendo jugadores en masa y no lo solucionan.
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Gorementor#01264
commented
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HolyKnight#78018
commented
I´m having the same problems as everybody here... the game crashes everytime i try the acess the store or try to open a pack...
i would invest money in this game, but due to all these problems i won't.WoTC, stop being lazy- listen to the clients and fix this.
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Katzmann#89251
commented
As Magic enthusiast and IT guy, I did really want to play and fix this. As some people already noted, the issue can sometimes be resolved when changing the graphic settings to low. Running the system in a Linux I was able to see the process which hangs up (logs attached). The issue is within the Shader, which tries to load an invalid image. For further help in debugging feel free to reach out to me... Maybe, just maybe Wizards of the Coast should not have fired so many people last year.
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Altrivotzck#76830
commented
It's weird that this only started happening for me after the September 25 update, but it's unplayable on mac. I was playing with no issues from september 12 up to September 24.
I was planning to go ham on the Duskmourn update, but I can only play it on my windows desktop (mobile constantly crashes, as usual), and I usually don't have access to it when I would be playing. -
Monastery Swift Pear#71026
commented
Every time I try to enter a draft I the game crashes. I haven't been able to play for weeks, WotC!
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SicutInCaelo#11367
commented
I tried the solution offered by Slicx#62962 and still having the same issue. Game is unplayable on PC still for nearly a month.
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Slicx#62962
commented
Since posting that I've updated the client and fiddled with the graphical settings, changing them from low to medium and then back to low. Setting it to full-screen and then back again, restarting the client each time and now it seems to work okay.
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Slicx#62962
commented
The client worked fine on my 2018 Mac Mini before the recent large update. Now the client freezes and has graphical glitches whenever I mouse over the interface.
Currently unplayable on Mac.
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Amelie#26624
commented
I had opportunity to TEst the ARena with the new update into a windows 10 version , without recent update of MS. so i confirmed the arena game work correctly . so i think it's related to some updates of MS or OS system.
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Psyches#29791
commented
Same problem on Mac bought in 2019.
Processor 1.4 GHz Quad Core Intel Core i5
Graphics Intel Iris Plus Graphics 645 1536 MB
Memory 16GB 2133 MHz LPDDR3
MacOS Sequoia 15.0I had the issues before updating to Sequoia from Catalina.
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Kusamo#40648
commented
Good morning, after the latest MTGA update (25 September) on macOS Sequoia 15.0, the program starts but crashes shortly after (during the loading of the initial scene). On the Android version on my mobile, the game starts up regularly.
What I don't understand is that this should be a widespread issue on all Apple PCs, at least with macOS Sequoia 15.0, linked both to latest MTGA update 2 days ago, which followed Apple's update a couple of days earlier (until 5 days ago, I was using macOS Sequoia 14.7).Before the latest update, and with macOS Sequoia 15.0 already installed, the game was working perfectly. Therefore, the update was faulty.
Luigi