Freeze and crash of the general client user interface on PC following the September 12 update
Following the September 12 update, the download of the update seems to have gone well. However, the game interface freezes as soon as I try to go to the Packs or the Store pages, or when I try to click on the quest renewal. The game freezes and it's no longer possible to access the menus, even if it's just to close the game. The bug concerns a PC platform.

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MonkeyDoo#64046 commented
Even reducing graphics to Low doesn't work for me, although Windows etc. is up to date. Question. Why are WOC so bad at this? I really don't understand how I had a usable game in September and a month later the company hosting it still haven't resolved a critical issue? Why are we all having to work so hard to find workarounds?...
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weirdpeirce#88929 commented
I am now having this same issue after the update today, was working fine before the update.
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k-champ#83707 commented
I had the same problem after the update but after I saw your comments here guys to change graphics to medium, It worked! Thank you guys I love you!
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Showala#71697 commented
Uninstalling and reinstalling Arena and my drivers did nothing. Switching graphics to medium worked 🤦♂️
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teheran96#89790 commented
finally solved with Mac Sequoia 15.0.1. After a MONTH. With no guarantee. thanks
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Arisdex#87950 commented
After 1 month now Arena works for me, just delete ur Video and Audio Drivers and download them again.
Upgrade Intel Audio and Video Drivers, for me it worked. -
mas133#42849 commented
Hey, so atm game in not super stable but is playable.
SOLUTION WIN 11 intel iris GPU -> update drivers for graphic card then windows will update on its own and DISABLE GAME BAR !!! games ether freez or start normaly and its good to go ( but still testing)
SOLUTION WIN 10 intel 520 HD -> update update drivers for graphic card then windows will update on its own DISABLE GAME BAR !!! ( but still somtimes crashes )
best of luck for You all cheers -
John#28363 commented
This is still happening to me. We give you our money fix the thing.
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Bartslayer#15296 commented
Very frustrating. This has happened at least 6 times.
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Kevin Castner#97793 commented
ATTENTION! THIS MAY NOT WORK FOR EVERYONE BUT IT JUST WORKED FOR ME!
After a month of being without my favorite game, I finally thought to check my graphics card. I figured out what card I have, went to the Intel website, and checked for graphics cards updates. Sure enough, an update was released on 9/9/24 which is right when I started having problems. Performed a clean install (removing the old drivers) and now my game runs fine. FINALLY, I can draft Duskmourn!!
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BakaChan#79467 commented
Happened at Windows PC, freeze and can not move after I triggered Omnivorous Flytrap ability.
Only can watch the time running out and pass the turn. -
Eagle4Ever1#20776 commented
Also happening on Android. Win or opponents forfeit, goes to server loading, then to main screen, and no exp given. Won about a dozen games and no exp received
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Junglist81#52206 commented
i am also having these issues
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JTV#21934 commented
Hi all, the same thing happened to me. I tried everything, it drove me crazy for a few weeks. I just found a solution on a reddit forum. Switch graphics in MTGA to MEDIUM !!! And it is. Funny, isn't it?
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ANDY#55339 commented
Same issue here. Every time I open the packs tab it crashes. I can't try the "buy an alchemy pack" fix as the packs tab in the store crashes the game as well. It also crashes every two out of three games so I can't progress on the ladder. it's been since the new season started.
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Rory Gallagher#45131 commented
Another one with the same problem, I hover over the daily missions and the game crashes, I hope they fix it.
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neuroteek#79844 commented
How is this ignored for a month now, obviously it's minority that's affected, but it's still a lot of paying customers. It's wild to me we are being ignored. Not a singel official statement acknowledging that this exists. Like they don't care.
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Lee Sean#23138 commented
It is a same symptom for me in my PC platform in Duskmourn pack.
After stopping MTGA (PC), you can find your log "Look rotation viewing vector is zero"
Im my opinion MTGA team releases for a solution :
MTGA install files full version or minor(lighter) version as like moblie version in PC plattform. -
Claron Ridge#50445 commented
I am experiencing the same issue. It makes playing very difficult. I hope that a bug fix is on the way.
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vvjakevv#13490 commented
Here's a video of what happens when you try to open the Packs tab with a standard Duskmourn pack available. It freezes every time as it tries to load the image of the pack.