Mastery Pass Rewards Not Received
I have not received rewards for the mastery pass today. I am sure that I did not receive the non-DSK packs, but may have missed other rewards that I am unaware of due to realizing this bug after leveling multiple times today.
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StrikingDragoon#57354 commented
Had no issues until I bought the pass. Didn’t receive my mythics from level 34..
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DanceRevolution#34582 commented
This bs just happened to me, I did not received my 2k gold for getting level 33 im 100% sure of that!
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qwertz#18721 commented
Any info how long will it take for them to refund us?
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Berserker#66838 commented
Same problem, noticed I didnt get 400 gem reward. Are they even trying to refund us for this?
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Teenor#93739 commented
Missed out on the 400 gems and was pretty bummed. I believe it may have granted me a few of the daily win bonuses but not all of them?
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StabYouLots#76441 commented
Are the people at wizards putting any effort into this problem at all?
I bought the mastery pass and have not received any rewards past what was retroactively granted for the levels I had already completed. I don't usually buy the pass and don't think I will again after this.
Is this a common problem?
Very frustrating
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MaxMaaxMaaax#14908 commented
I have the same problem since buying the mastery pass.
Wizard give me a lot of jolly for the problem you created! -
Rydago#58266 commented
Same problem, multiple levels with no rewards despite paying for the pass. It does seem that they're aware of the issue though, so fingers crossed.
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Kremenadla#61998 commented
I'm missing everything still and there's no update on anything. Nor reassurance.
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BFLOCodeBreaker#49329 commented
I haven't gotten my last 3 levels of rewards ever since buying the mastery pass.
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Polan27#42883 commented
Still no resolution on this Wizards can I get a refund?
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TibetanDuneFox#35739 commented
Same here – no rewards after purchasing the mastery.
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Fenrir#28081 commented
At this point if im not getting what I paid for can I get a refund
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AryaOfEllesmera#41763 commented
First time buying something on MTGA and, in this momenti, it's only a scam!
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lucas.sala#09195 commented
same here i didn't received rewards in a while, i just receibed the ones i already had available when i purchase the pass
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archer#76803 commented
Same here, gold, mastery orbs, cards paquets...
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akaSpartaco#77345 commented
First time buying matery, and had to come to report the same bug. I'd say they should provide extra compensation for this very poor customer experience
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Filou#18035 commented
At least they are aware of the situation, it's on their status page.
Unfortunatly, I just passed a level and didn't get my reward, so their fix doesn't work !
DSK Set Mastery - Issue with Receiving Rewards
Resolved - We have deployed an update that fixes the bug with Duskmourn: House of Horror Set Mastery Pass rewards. Unfortunately, players who purchased between October 14, 2024 and today's update will still not receive rewards as intended.
We are continuing to work towards a solution, and are committed to ensuring that affected players will receive every Mastery reward they have earned.
Identified - We're aware of an issue affecting players who purchased the Duskmourn: House of Horror Set Mastery on MTG Arena after October 15, 2024 not receiving their rewards. We are working on a fix, and will ensure players receive every reward they've earned.
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Yragael#52507 commented
same here
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Herondil#29914 commented
Same here, missed 400 gems and a bloomburrow pack.