Please hire qa. With active Jump In deck, bought Foundations Jumpstart deck. Event matches all GreDraw; loading deck hangs
This morning I saw the new Foundations Jumpstart arena event. I had an active gw deck in the Jump In event and maybe that was a problem. I purchased a deck in the Foundations Jumpstart event (ended up with Stoked Ninjas, a R-U packet pair), but I haven’t seen it. When I went to start games, I get a popup error message saying the match would be a draw. Even before seeing opponent information, every match in this event is a draw. Also, when I click on the deck to look at it, the Waiting for Server spinner animation appears… I haven’t yet waited long enough to see a deck but I suspect I never will.
I would guess there is a concurrency error that was a problem for me when I purchased the new packets, because the separate event called Jump In was still active for me with a deck. I suppose you will have to check in the backend.
Please hire and trust additional QA staff. Clearly you need some help.
Attached image shows the message I see in the ios ipad arena app when I have tried to start matches with my new jump in packets deck.

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alurenswarm326#36585 commented
This title is a little rude, but anyway:
I wanted to acknowledge that Wizards gave me a refund of in-game resources pretty quickly. I appreciate the swift action. -
ReverendMak#10838 commented
I have also been unable to inspect the Foundations Jumpstart deck I just made. The hang occurs with both the Windows client and the iPad client.
When I attempt to inspect the deck, it hangs on "Waiting for the Server..." screen.
When I attempt to play a match, it enters matchmaking, but then after a few seconds puts up a screen saying, "Unexpected Match Complete - The current match has ended for an unexpected reason. - GreError - Winner: Draw"
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alurenswarm326#36585 commented
I decided to save the deck to my decks and it first appeared to need wildcards - of course, this shouldn’t happen for a purchased deck. When I loaded the deck I got a message that cards illegal for this format had been removed from the deck. Subsequently I saw a 39 card deck. It has 12 blue and 11 red cards, so most likely a single red card was randomly added to my Stoked packet which made the whole deck illegal. It is frustrating to lose the ability to play with this deck, although i am glad to have the cards. I suspect it is not a concurrency issue with the other Jump In event. My apologies for jumping to that conclusion.