Subject: Follow-up: Crash Log Assistance & Urgent Need for App Stability (MTG Arena)
To Whom It May Concern at Wizards of the Coast/MTG Arena Support,
I am writing to follow up on the ongoing, critical issue of the Magic: The Gathering Arena application crashing repeatedly.
While I appreciate any effort to resolve this, the request for crash logs or other diagnostic information is currently useless to me. I have not been given clear, simple instructions on how to locate, collect, or send this information. If you require this data, please provide a clear, step-by-step guide for non-technical users.
My primary concern, however, is not the collection of data—it is the stability of your application.
The game crashed again just now at 2:53 a.m. PDT (October 24, 2025) right in the middle of a match. I was one life point away from winning the game, but the crash prevented me from re-entering the match, resulting in an unearned and frustrating loss.
Frankly, it is becoming extremely frustrating. The frequency with which the application crashes, particularly during moments when I am about to win, is making the game unplayable and creating the distinct impression that the crashes are directly connected to my success in the match.
All I am asking for is for your team to urgently fix the application's stability so that it quits crashing, especially during live games.
Please prioritize fixing these recurring, game-breaking technical issues.
Sincerely,
Micah Matheny
solomonmatheny@yahoo.com