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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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11298 results found

  1. Visual glitch with planeswalker

    I played a planeswalker and this was what happened afterwards....thought??!! I had to quit the game because I obviously couldn't do anything

    12 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  2. Mastery Pass reward

    Did not receive DSK mastery pass level 32 reward

    25 votes

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    6 comments  ·  Product Suggestion  ·  Admin →
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  3. "Invalid Deck: Deck Validation Failed" when styles applied (since BLB)

    Since BLB release (7/30), when trying to play with a deck where styles (cosmetics) have been applied, it results in a "Invalid Deck: Deck Validation Failed" error.
    Steps:
    1) Open Deck, select "Apply Styles" to apply all card cosmetic styles
    2) Go to play game (e.g. Standard ranked), error immediately appears in black box. Does not progress to game, you get returned to the deck.

    Platform: Mac OSX
    Workaround: The same deck works without issue if you remove all styles and don't try to apply styles.

    43 votes

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    8 comments  ·  Gameplay  ·  Admin →
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  4. Unable to sideboard after restarting client

    I am playing on a PC.
    When I restart the client and return to the game after an error occurs during a game, I cannot sideboard.
    To be exact, I cannot put cards from the sideboard deck into the main deck. You can remove cards from the main deck.

    40 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  5. Tender Wildguide not stopping between phases

    When holding an instant in hand that could be cast with mana produced by Tender Wildguide, the game would automatically pass phases as though I did not have enough mana to cast the instant. This did not happen with the token version of the card, only the original copy.

    This was on PC 7/30/24 @1:15 PM PST
    Game Version 2024.39.0.6329.1081215

    45 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  6. Calamity, Galloping Inferno saddle triggers

    I saddled [Calamity, Galloping Inferno] with [Prickly Pair] and attacked an enemy planeswalker.

    See portions of the log around 4:46:17 PM (gameStateId 346-359):

    [137905] [UnityCrossThreadLogger]4/16/2024 4:46:17 PM: K74UNEOZYZC7VGWRSOXZWT42MM to Match: ClientToMatchServiceMessageType_ClientToGREMessage
{
  "requestId": 197,
  "clientToMatchServiceMessageType": "ClientToMatchServiceMessageType_ClientToGREMessage",
  "timestamp": "638488971777989364",
  "transactionId": "4e36666e-8624-4e8b-98b7-e84c8d546408",

    The correct behavior is for two token copies ("Repeat this process once") of [Prickly Pair] to ETB tapped and attacking, and for two mercenary tokens to be created as the token copies' ETB triggers resolve. That didn't happen.

    Instead, only one token copy (instanceId 308) was created. Thus, only one ETB trigger to create one red mercenary token (instanceId 312).

    …

    85 votes

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    13 comments  ·  Gameplay  ·  Admin →
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  7. Jump in Quest Bugged

    152 votes

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    47 comments  ·  User Interface  ·  Admin →
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  8. Chimil Quick Draft Aetherdrift disappeared

    After playing 3 or 4 games (all wins) with an Aetherdraft Chimil Quick Draft, the event suddenly disappeared.

    8 votes

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    3 comments  ·  Events  ·  Admin →
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  9. Achievement not registering

    Achievement “your go - win a game where you only cast spells on an opponent’s turn” completed several times and not registering.

    14 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  10. Unable to Login

    I am unable to login to my Wizards Arena account for the iOS app. I keep getting an error message saying the request has timed out.

    12 votes

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    2 comments  ·  User Interface  ·  Admin →
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  11. Card style

    All of the sudden, all cards have the worn out style, I did not modify this, and I see that all my opponents have the same style, already searched to remove that style without success, please bring It back to how it was

    8 votes

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    2 comments  ·  User Interface  ·  Admin →
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  12. Aetherdrift companion not muting

    Aetherdrift robot dude still makes noise and animations even after muting player/companion

    12 votes

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    3 comments  ·  User Interface  ·  Admin →
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  13. App crashing when trying to download data

    SEP 12, 2024
    Game crashed in the middle of a match on my s24 ultra. Tried to go back into the app but said an update was needed. Updated the app and went into the client. It says download an additional 6.46mgs. As soon as I click the download button the app crashes. Tried 10 times so far, cleared the data and cashe and even uninstalled. Still keeps crashing when I click the download button.

    30 votes

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    7 comments  ·  User Interface  ·  Admin →
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  14. cant play triomes in chromatic cube

    The triomes in the cube have a different art style so I can't put them in my deck despite this event should be phantom. I don't own the triomes and I don't want to pay 600 gems to get an art upgrade for a phantom event ????

    69 votes

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    4 comments  ·  Events  ·  Admin →
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  15. Obtained cards tagged as new but were already owned

    cards already owned being tagged as new

    239 votes

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    45 comments  ·  User Interface  ·  Admin →
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  16. Constant crashing after new update

    Whenever I log into the client after the recent 9 GB update I assume in preparation for Duskmourn, the client is very laggy. When I click on another tab such as the deck tab, or even whenever I hover over the daily quest reroll, the client freezes and crashes, without me having to click on anything.

    30 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  17. Unable to sideboard in best of 3

    Unable to use the sideboard in best of 3. I tried to sideboard and the cards won’t get added into my deck. If I take a card out I cannot readd it either unless I clear the app and reload it

    37 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  18. Experience

    Weekly experience rewards aren't rewarding any experience towards mastery. Upon completion of winning a game the counter of weekly experience ticks up, the notification appears, however no progress is logged towards the mastery completion. I play MTGA through my Android phone and don't use any other devices to play. The expected event is obtaining 250-275 experience per win, however none is added to the mastery progress after the notification appears, which claims that it has been. Screenshots attached of totals prior to winning a match, notice of reward given, and evidence of no reward recorded.

    35 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  19. problem hexproof with karakyk guardian

    There's a problem with Karakyk Guardian's ability.
    The hexproof is supposed to be removed once the creature has dealt damage. However, that's not the case. I waited three or four turns while blocking to be able to use a management spell + a block (impossible to target the creature), and I completely lost my game and my resources because of it.

    Here's a link to the log and screenshot.

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  20. Karakyk Guardian has multiple bugs

    Karakyk Guardian is bugged- it doesn't lose hexproof, and my opponent in draft just cast one for 3 mana. I'd like a refund to my account for this premier draft. It was impossible to win this game because of this bug, even though I had removal in my hand.

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues