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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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24857 results found

  1. not first card labeled as first

    When opening packs, all cards that I don't have 4 of, are labeled as first regardless of weather or not I already own a copy of that card. I'm running android. This was a problem before Ixalan came out, but I thought it might get addressed without me having to post about it.

    It would be nice to show a vault or treasure chest water mark on commons and uncommons that I have 4 of and a gem mark over rares and mythics that I have 4 of already when opening packs. If possible, it would be great if you…

    39 votes

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  2. Quick draft Matchmaking issue (outlaws thunder junction post update)

    My quick draft for rivals of ixalan cannot find any matches. It was working this morning prior to the OTJ update, but now it cannot find a match.
    I waited for 10 mins and nothing fired.

    Info on my end:
    I'm on android.
    My Internet is working.
    I have uninstalled and reinstalled MTGA.
    I have closed and force stopped the app and still nothing.
    And the matchmaking in the jumpin midweek magic works.

    So what's wrong with quick draft?

    15 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  3. Dig Through Time Unable To Finish Resolving

    Dig Through Time Cannot Resolve
    When manually exiling and paying for the delve cost on Dig Through Time, I was left with UU floating, which I could not click on to use, and the spell did not resolve. Upon quitting and rejoining, the UU I tapped was no longer floating, but the spell was still on the stack. My opponent could see the spell on the stack, but could not click off of the stack to dismiss it, and we both were unable to take any game actions.
    There was a small icon of exiled cards "disappearing" in the exiled…

    19 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  4. Error updating data

    My MTG Arena does not initiate since the last patch before Last Caverns of Ixalan and, for some reason, it loads the "Error Updating Data" screen. I've tryed every single solution avaliable on the internet, but none of them worked. What could it be?

    23 votes

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  5. Cards changing during drafts

    During my first SNC draft, I picked a Psychic Pickpocket P1P4. However, what showed up in my pool was a Brokers Veteran. I figured I had just misclicked.

    However, after completing the draft and building my deck, I encountered a server error and had to build my deck again. This time, the Psychic Pickpocket was in my pool, and the Brokers Veretan was not.

    Parsing my logs with 17Lands.com (attached), I see two separate draft pools. This was pretty bizarre, it may have affected my picks but I'm mostly concerned about the integrity of the draft format.

    1,863 votes

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    148 comments  ·  Events  ·  Admin →
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  6. Sideboard only showing 4/15 cards when in deckbuilding

    I am trying to modify my sideboard for my timeless Bo3 with the new set just dropping. My sideboard states that it has 15 cards in it, but only my companion and 3 additional cards show. I have not modified anything. I am able to add cards, but then it says that I am over the 15 card limit.

    13 votes

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  7. Error Updating Data

    Until Jan 25, I just played the game on a PC completely normally, everything was OK. after the scheduled maintenance on Jan 26, when I launched the MTGA, then there's the problem: Error Updating Data.
    I've done those things trying to solve the problem, but not worked at all:
    1- Complete uninstallation and reinstallation
    2-Try steam, epic and MTGAInstaller.exe version, all meet the same problem
    3-Turn off firewalls and antivirus software
    4-try a US-VPN
    5-try another network via my phone hotspot
    6-restart computer after all other try
    7-Flush DNS and Winsock Reset, way as https://mtgarena-support.wizards.com/hc/en-us/articles/360000834323-Flush-DNS-and-Winsock-Reset
    8-Proxy had always been turned…

    23 votes

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  8. Fabrication Foundry Not Legal not in Draft Pool

    I picked Fabrication Foundry for my deck, but after the draft, the game would not let me use it. I would not have spent a pick on it and might have drafted a different deck otherwise. Please refund one draft token.

    30 votes

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  9. kylox's voltstriders ability sometimes doesn't work

    When Kylox's Voltstrider attacks, its ability triggers. To cast an instant or sorcery exiled with it.

    I had four instants and/or sorcery's exiled with it and attacked my opponent. The ability went on the stack and the button 'resolve'was shown. I was not in full control. Clicking the resolve button didn't do anything. Because this wat the first time playing with this card i thought i did something wrong. The second time i attacked the ability triggerd as aspected and a window appeared where i could choose to cast one of the cards. The third time i had the same…

    17 votes

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    10 comments  ·  Gameplay  ·  Admin →
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  10. Incinerator of the Guilty = Get Stuck

    Bug: When playing Incinerator of the Guilty if I don't have anything in my graveyard but I get into the dialog about collecting evidence and I can't get out of it so I have to concede the game. This has happened twice.

    16 votes

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    10 comments  ·  Gameplay  ·  Admin →
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  11. Bug - Koma, Cosmos Serpent

    On IOS, Arena crashes when you play Koma, Cosmos Serpent. Kicks you out of the game and then your game won’t reload the current match you were in until it times out or ends on the other players side. I specifically play the card with Kira, Sovereign of the Deep. I don’t think this correlates with the issue but noting it just in case.

    21 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  12. Koma Cosmos Serpent Game Crash

    Game Crashes every time when you cast koma and will keep on kicking you out of the game until you have lost the match if you try to renter the game.
    Playing on IOS

    23 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  13. quick draft currently waiting

    quick draft stucked to "currently waiting" screen.
    can't face opponents

    15 votes

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    1 comment  ·  Events  ·  Admin →
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  14. No matchmaking for Starter Deck Duel after OTJ update

    I have been trying repeatedly to start a match in the Starter Deck Duel queue. Arena is not making a match. This is all happening after the recent OTJ set update today.

    10 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  15. sideboard error

    Can't see the board dring sideboard... lost since i couldn't sideboard properly...

    25 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  16. Call A Surprise Witness style not awarded from MKM Story Festival

    I was not properly awarded the alternate card style for Call A Surprise Witness from the MKM story decks festival, despite the reward being listed as given out just for entering the festival.

    17 votes

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    5 comments  ·  Events  ·  Admin →
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  17. unable to make purchases mac OS

    Unable to make purchases on Mac OS running Arena through Epic Games Launcher. Clicking on price to purchase any item results in the client endlessly hanging on the "Connecting to Server" screen - the only way to kill it is to exit the client.

    The 1-2 year old reddit suggesting running the client and Epic Games Launcher at the same time as a fix doesn't work.

    15 votes

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    0 comments  ·  Store  ·  Admin →
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  18. I can't see Side board cards on Decks page.

    I can't see Side board cards on Decks page.
    So I can't construct decks.
    When I picked a card from Sideboardtab, one after another other Sideboard card pop up.
    I want to buil deck soon.
    please.

    14 votes

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  19. Sideboard not showing

    Sideboard isn't showing during construction. Can't really play constructed until this gets fixed.

    15 votes

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  20. Best-of-3 incomplete sideboard in deck overview

    Since the last update, the sideboard in the deck overview is not fully visible.

    15 votes

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