MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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16690 results found
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Can't buy gems or welcome bundle in the Store, keep getting Temporary Error 2001
I have been trying to buy Welcome Bundle in the MTG Arena Store for days, but I keep getting temporary error 2001. I have tried contacting Xsolla, but haven't heard back from them for four days...
I am pretty sure problem is not with my credit card, since just today I bought a game from steam with the same card.
EDIT: I downloaded MTG arena to my android, and bought welcome bundle there. However, this does not fix the issue that I can't make purchases in my computer. This is just a workaround.
18 votes -
フリーズ 操作不能
スタック解決時やターンが帰ってくる時のフリーズが非常に多いです。再起動して戻るとターンが飛んでる、敗北してる事もあるので早急に解消して下さい。
5 votes -
Opponent's onhover event handling causing timeout
I lost a match because of a timeout from my side. However, it looked very strange and the way how the timeout occurred looked more like a MTGA application bug or a foul play from opponent's side (or both).
The story is quite simple. I played on the Bo1 limited ladder a VOW quick draft match against Ozon#26468. Quite in the beginning, I noticed considerable flickering of my cards in play and in my hand. It looked like if the opponent was looking at my cards hovering their mouse over them, but selected cards changed very rapidly. It stopped from…10 votes -
Can't Concede
I can't offer the opinions of others, but not being able to concede is absolutely ridiculous! You are effectively wasting my time by not allowing this. I don't care if my opponent wants to see his/her win. I don't want to have to sit and wait to start another game or to stop playing because of all of the horrible features you have put in the game that aren't there in table-top magic. You've already done enough to ruin the game, why push it?
10 votes -
paradox engine
are you ****** joking? paradox engine isnt banned? are you ****** *****? are you *** joking? paradox engine isnt banned? are you ****** *****?are you *** joking? paradox engine isnt banned? are you ****** *****?are you *** joking? paradox engine isnt banned? are you ****** *****?are you *** joking? paradox engine isnt banned? are you ****** *****?are you *** joking? paradox engine isnt banned? are you ****** *****?are you *** joking? paradox engine isnt banned? are you ****** *****?are you *** joking? paradox engine isnt banned?…
26 votes -
Standard Ranked doesn't level up my bronze rank
Standard ranked games don't update my rank. I have played several games, not updating any win or loss. Profile doesn't update. I would to like to get my right rank updated asap before the season ends
19 votes -
Issue with promo pack codes
Promo pack codes are being completed by bots or something of the like. The last 10 promo packs I have received from my LGS have codes already redeemed when I go to enter them.
7 votes -
conductive current / grapeshot Bug
My Favorite deck stop working!!! I've been playing a combo burn deck that used conductive current to charge up a grape shot. That way you only needed a storm count of like 4 or 5 for the finish. Thus removing the need for those pesky permanents that don't seem to be there when you untap. it had been working great up until this patch. now none of the copies from storm have the buff. It leaves the entire thing feeling so flaccid.
This wasn't mentioned in the patch notes. This must be a bug. conductive current modifies the spell it's…
5 votes -
waiting for server
game loads and then stays stuck with a black screen saying "Waiting for server". Its been happening for the last two days. a friend has the same issue for a week now..
My internet and laptop are fine; this is an issue with arena..
Please help
315 votes -
Phases Not Visible
Unable to see the Phase display. Pressing "L" does not show Phase display.
11 votes -
Game randomly skips turn?
I was playing a game on PC. On one turn, I blocked one of their creatures then countered a spell during their main phase. Immediately after, the game skipped to the start of their next turn, allowing them to attack and win the game. None of my lands had untapped, so it seemingly completely skipped my entire turn. They had also not cast any spells allowing them a second turn. Does anyone know why this could happen?
12 votes -
Game Constantly Crashing on Mobile
I am getting fed up with how often I have to restart my game client on mobile or how many times I am basically issued game losses on the ladder when trying to climb to mythic because Arena decides thats all the sudden i can’t click on anything anymore but also it’s my turn and if I don’t respond I’m now roping out and I don’t find this out until it’s warning me that I’m just about to lose that I need to completely restart and 90% of the time the game has ended and my rank is lowered. It’s…
10 votes -
BO3 rank point bugged
In Rank Constructed BO3.
The opponent disconnected in the first game and I won the match.
However, the rank point did not increase by two, only by one.21 votes -
Game Loss due to Opponent Combo off
Game timed out for me while opponent combo’ed off, lost when it went to my turn see linked video. I had zero response was on auto pass for opponents turn, timer started timing out for me, opponent finishes combo and turn my turn starts and I can’t respond to anything game auto selects demonic pact trigger targeting myself.
https://cdn.discordapp.com/attachments/690615101321117806/900944404938887238/video0.mp4
16 votes -
ICR rewards from Mastery Pass not received
I am currently not receiving ICR rewards from the Mastery Pass or at least they do not pop up and are not shown as NEW in the collection.
I am currently Level 20 at the MID Pass and should have received 2 Uncommon and 2 Mythic ICRs.21 votes -
Quitting punishment for ranked matches
There needs to be a punishment for people who quit in a ranked match. Every time I'm close to winning, or it looks like I'm winning, my opponents quit. Sure, i get credit for the win, but it robs me off the game play. Maybe I'm not going for the win, maybe I'm going for a daily quest and will spare thier life so that i may cast a few more spells. But it's a ranked match, there should be consequences for quitting.
10 votes -
Trying to Launch the game
Every time that I try to launch the Arena, this message appears to me.
I've already uptaded the game, but this message continues.
How can i fixed?7 votes -
March of Reckless Joy Bugged
The cards exiled by March of Reckless Joy are not playable on the next turn but only on the turn cast, contrary to the card text.
8 votes -
Sparky crashes since this morning
Sparky crashes ... It freezes when it begin to think with the "hmmm" in the buble ...
23 votes -
Update Historic Brawl Ban List
The current Ban List does not include Ugin, The Spirit Dragin, but he is banned in historic Brawl. Please update the ban lists on the site.
5 votes
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