MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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7428 results found
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Server connection issues.
For some reason I cant play the last battle in the comor challanges but I can play all the other ones. It says cant connect to servers or connection issues.
5 votes -
Game frozen resulting in loss
Upon activating Hall of Storm Giants ability to attack for lethal, the game froze. Then, all my lands were tapped and my turn passed, resulting in the opponent attacking for lethal and winning.
I ask for a compensation.5 votes -
Anointed Peacekeeper game crash
Every time Anointed Peacekeeper enters the battlefield on my side of the battlefield, the game crashes (windows). Even though I don't cast it, but it comes back from exile, the game crashes.
6 votes -
土地事故が多すぎる
お世話になっております。
ゲームの公平性について質問があります。BO1などで不正なプログラムが存在するといった書き込みがTwitter上でされておりました。運営で勝敗をコントロールできるようなプログラムが存在しているのではないでしょうか？
5 votes -
Heliod + Scurry Oak + Lunarch Veteran
This wasn't a connection issue. I stayed connected. What happened was while I was adding counters from Heliod to Scurry Oak the game remove my cards and showed me an attack button. It would not let me attack with Lunarch Veteran which was put on the battlefield the prior turn and which had many counter on it. Then the next player played 9 lives and it wouldn't add counters to that card. He won the match.
6 votes -
Ivy, Gleeful Spellthief "up to x target" glitch
When you cast Winterthorn Blessing on a target other than Ivy, while only targeting a creature you control and opting to not target any creature you don't control, the trigger from Ivy does happen, but the spell automatically fizzles. The reading of the card says the copy has to target Ivy, it doesn't impose a restriction on the spell not also targeting another target while it targets Ivy, provided that the triggering spell had only a single target.
This second part might be wrong based on some obscure ruling, but I don't see why Winterthorn Blessing couldn't follow the 1…
10 votes -
Arena crashing during games
Arena still continuasly crashing during a game and im facing issues like i cannot send messages to adversary, my profile avatar changed of ashiok to ajani during the game and my leval bar stay frozen on middle bar fully
5 votes -
Game crashes whenever Mox Amber is played
Whenever either player plays Mox Amber, my game crashes and I can't get back into the game until I rope out in that game. I can reopen arena, and everything works, it says its joining the game, and then right when the screen starts to fade to the tabletop screen, the app completely shuts down again if Mox Amber would be on the table
7 votes -
Challenge a friend is not possible
My wife and me tried several times to fight each other, but everytime me or her are getting a "network error".
First, the game tell us, that it cant approve the deck, we choose, then she or me have a second network error, which forces us to leave the game or reconnect.
What can we do, so we can have some matches together?5 votes -
Sideboarding bug
During sideboaring I can’t see my opponents hand, graveyard, library etc. because it is covered by the timer. Playing on IOS mobile
5 votes -
Direct challenge not working on specific instances
Used to be able to direct challenge my partner, won't work any more. I can still challenge other friends, but when we try it at home one or both computers will search the match for ever or show an "unable to find server" text.
We tried connecting through different wifi networks, or switching devices between pc and cellphones, but won't ever go through.Important to mention that a few months ago we used to play with no issue at all with the same setting.
12 votes -
checking for active matches
When I launched MTGA this check was running indefinitely the same issue occured when it was done with "run with administrator". This is preventing me from playing the game entirely and I have tried removing every MTGA/WotC file and reinstalling as well. Please update me on any possible toubleshooting tips!
21 votes -
Consistent crash after BRO update
Game crashing on finding match after BRO update, crashes again upon trying to re-enter. Keeps crashing until match is over. Noticed high memory usage and app not responding during initial crash. Windows 10.
6 votes -
Server Connection Issue
I was casting Shivan Devastator, when the connecting to server screen popped up right before I could select a value for X. Once the server reconnected, the Shivan Devestator remained suspended as shown in the attached screenshot. Previously I had cast a Time Warp I had gotten from Key to the Archive, after attacking with my Ancient Copper Dragon so I could get the treasure tokens to cast the aforementioned spells. Had there not been a server issue, I would have won the game right there, as the Time Warp would have allowed me to attack again. Instead, I almost…
6 votes -
game crashes
My game often crashes, leaving a black rectangle on my screen, almost always while in a match, but once while in the store. Sometimes when it crashes it crashes my whole laptop. The game crashes for me about every half hour
9 votes -
Game freezes
While resolving a spell, after I made the choice necessary the game just freezes. After a while the rope comes up and runs through, I lose one of the time extensions and then nothing else happens. No new rope, no further resolving of the spell.
Neither conceding works, nor am I able to get the game to proceed by anything else (enter/space key, whatever)Platform: PC
6 votes -
Game is stuck
Opponent never finished their turn, timer never even started to run out. No way to progress through this game. This has happened to me multiple times before, including in ranked games.
5 votes -
GreError
I had ~8 tokens of Ratadrabik + 2 tokens of Teysa Karlov as well as:
Sheoldred, Trostani Discordant, Lurrus, Kethis and Old Rutstein
when the opponent casted Blood on the Snow which got the stack up to ~254 or 256 and ended the game on a draw due to some 'GreError'6 votes -
Scute Swarm Bug
The game times out on you if you reproduce too many scute swarms with a life gaining card like Prosperous innkeeper. I timed out because I made 175 scute swarms plus added those life counters and it would not let me skip the scute swarm making graphics or move onto my next step. So it prevented me from attacking to end the game and then from taking another turn until my timer expired.
28 votes -
Bug with disconnect and reconnect, 5/5 reproducible
Steps to reproduce:
- Play any format,
- Disconnect (for instance shut down the internet connection),
- Close MTGA Client,
- Reconnect to internet then start a new MTGA instance,
- Continue the gameplay and finish the matchup.
Expected: The UI should be exact the same as the normal UI
Reality: We see a black screen.
Reproducible: 5/56 votes
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